experience
How to achieve digital CX excellence by following 5 steps
August 30 by K V DipuThe president of operations and CX head at Bajaj Allianz General Insurance Company, India reveals five steps for building customer-centric digital experiences
Customer Experience Predictions Report: 2020
December 09 by CX NetworkAs CX becomes mission critical, brands reveal how they are addressing rising customer expectations through the likes of personalization, micro moments and preserving human authenticity in a digital wo...
Moves that can make or break customer satisfaction
October 28 by CX NetworkUnique insights on what today’s APAC consumers love and hate when interacting with businesses
Contact Centre Week ANZ Online
May 27 by CX NetworkA 3-day online event with industry leaders sharing their case studies and thought leadership presentations on customer feedback and satisfaction.
EA: Ensuring Great Gaming Experience
March 22 by Seth AdlerThe Global Director, Player Experience Protection, Worldwide Customer Experience at EA shares how they ensure that players don’t just have a great in-game experience but that they also optimise it aro...