e.on
CX TALK: E.ON’s Customer Experience Change Progamme
September 13 by CX NetworkKeith Fletcher is the Head of Customer Experience Change Programma at E.ON. In a presentation at the Executive Customer Contact Exchange UK he discussed their customer experience change programme, sta...
How E.ON Has Integrated Their Personalization Strategy
August 23 by Tania Silva-JonesKeith Fletcher is the Head of Customer Experience Change Programme at E.ON. In an interview at the Executive Customer Contact Exchange UK he discusses
The Customer Change Program at the Heart of E.ON’s CX
July 13 by Zarina de RuiterIn this interview, the Head of Global Customer Experience at E.ON talks about the customer experience challenges the energy sector faces and the big move they’ve made to ensure that CX is at the heart...