engagement
Why the experience economy is key to CX success
August 08 by Adam MusprattEmmanuel Obadia, VP Marketing – EMEA Applications at Oracle, discusses the experience economy and the key CX trends you need to jump on
Engagement lessons from the world’s entertainment capital
February 11 by Gustavo ImhofGustavo Imhof recalls an interesting case study looking at winning stakeholder buy-in for the benefit of customer experience strategies.