eCommerce
How Sephora uses digital channels to deliver on customer centricity
February 17 by CX NetworkCX Network looks at how Sephora is making life easy for customers with its upgraded omnichannel retail proposition
How Printemps implemented a virtual store in just 70 days
December 16 by Adam JeffsA look at how Printemps’ innovative virtual store experience was brought to life
Six consumer spending developments reshaping retail
December 02 by Melanie MingasCX Network’s scoop on how consumer spending patterns are changing this retail season
The NPS-boosting reinvention of ASOS customer care
November 07 by CX NetworkJoseph Vassie, head of insight and analytics at ASOS.com, tells CX Network about the retailer's customer care upgrade
Tap into the power of meaningful conversations this shopping season
November 03 by CX NetworkOmnichannel success stories from the worlds of retail and e-commerce in the APAC region
A CX leader’s checklist for Black Friday and Cyber Monday
November 01 by Georgia LewisBlack Friday and Cyber Monday have become important revenue-generators for brands globally – here are seven things CX leaders can do to boost sales
How OLX Group is using first-party data for product and experience
October 20 by Melanie MingasAhead of her panel discussion at Digital CX, OLX Group’s Monika Tecza talks to us about data, collaboration and third-party cookies
Social media platforms for your Black Friday strategy
October 05 by Anna McKibbenA guide on how to leverage social media to create a seamless purchasing journey this Black Friday
The CX advances on the horizon with Web 3
September 16 by Melanie MingasGautaam Borah explains how decentralized data, digital identities and virtual sneakers will transform CX in a Web 3 world
How the Oreo brand creates personalized experiences
January 24 by Seth AdlerSenior Director of Global E-Commerce for one of the world’s largest snack companies talks about the challenge of the brands going digital.
Evolving The Honest Company from eCommerce to retail
January 09 by Seth AdlerThe SVP of The Honest Company explains he is the ‘how person’ to support Jessica Alba being the ‘why person’.
Retail shift to mobile would convert more browsers into buyers
September 27 by Katie SadlerNew research finds that streamlined online purchasing and a bigger focus on mobile could boost UK retail sales by £10.5bn