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CX TALK: Intercontinental Hotel Group’s Key to Creating Brand Consistency
February 21 by CX NetworkTim Genovese is the Vide President Guest Experience and Brand Consistency & Quality at Intercontinental Hotels Group. At the Executive Customer Contact Exchange US he held an insightful presentati...
CX TALK: How Millicom Links ROI to Customer Initiatives
January 31 by CX NetworkLynn Holmgren is the former CXO of mobile services company Millicom International Services. At the Executive Customer Contact Exchange US she held an insightful presentation around Millicom’s service...
CX TALK: The Omni-Channel Experience of CenterPoint Energy
January 24 by CX NetworkGregory Knight is the SVP & Chief Customer Officer at CenterPoint Energy. At the Executive Customer Contact Exchange US he held a presentation around the omni-channel experience at the company. He...
CX TALK: Duke Energy's Customer-First Strategy
January 17 by CX NetworkGayle Lanier is the SVP Customer Services at Duke Energy. At the Executive Customer Contact Exchange US she held an insightful presentation on how utilities can thrive in an environment where custome...
CX TALK: Disney’s Key to Surprising and Delighting Guests
January 03 by CX NetworkBob Simmonds is the Senior Vice President, Worldwide Travel Operations at Disney. In his presentation at the Executive Customer Contact Exchange US he spoke about the guest service at Disney; how they...
CX TALK: Sears’ Transformational Customer Service Journey
December 13 by CX NetworkSteve Adamson is the DVP Member Services Organisation at Sears. In his presentation at the Executive Customer Contact Exchange US he talks about changing customer expectations, and Sears’ journey to t...
CX TALK: Forrester on the Data-Driven Design Evolution
December 06 by CX NetworkTony Costa is a Senior Analyst at Forrest. At the Executive Customer Contact Exchange US he presented an insightful session on data-driven design and the rise of individualised experiences. He says t...
CX TALK: How CREDO creates an emotional customer connection
November 29 by CX NetworkVP of customer service at CREDO explores the brand's customer experience strategy.
CX TALK: The Three Es of Erie Insurance – Ease, Experience and Expertise
October 25 by CX NetworkTroy Peterson is the Vice President Customer Care at Erie Insurance. In this interview from the Executive Customer Contact Exchange US he speaks about:How to engage employees in the customer contact s...
CX TALK: E.ON’s Customer Experience Change Progamme
September 13 by CX NetworkKeith Fletcher is the Head of Customer Experience Change Programma at E.ON. In a presentation at the Executive Customer Contact Exchange UK he discussed their customer experience change programme, sta...
CX TALK: Argos’ Framework for the Future of Contact Centres
September 06 by Tania Silva-JonesJames Leech is the Head of Customer Services at retailer Argos. In an interview at the Executive Customer Contact Exchange UK he spoke about:Developing new digital customer contact channelsOvercoming...
How E.ON Has Integrated Their Personalization Strategy
August 23 by Tania Silva-JonesKeith Fletcher is the Head of Customer Experience Change Programme at E.ON. In an interview at the Executive Customer Contact Exchange UK he discusses