CX TALK: Intercontinental Hotel Group’s Key to Creating Brand Consistency

CX TALK: Intercontinental Hotel Group’s Key to Creating Brand Consistency

Posted: 02/21/2017


Tim Genovese is the Vide President Guest Experience and Brand Consistency & Quality at Intercontinental Hotels Group. At the Executive Customer Contact Exchange US he held an insightful presentation around creating and maintaining brand consistency, especially when you’re managing multiple brand.

Watch the full presentation below.

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