ea
EA: Ensuring Great Gaming Experience
March 22 by Seth AdlerThe Global Director, Player Experience Protection, Worldwide Customer Experience at EA shares how they ensure that players don’t just have a great in-game experience but that they also optimise it aro...
Electronic Arts: ‘We are committed to the voice of the player’
January 17 by Seth AdlerIn this week’s CX Network podcast interview, EA’s Head of Customer Care Operations Worldwide talks about the importance of social listening and real-time learning. EPISODE OVERVIEW: John Pompei is...