dorchester collection
The Customer Insight Strategy of the Dorchester Collection
January 16 by Zarina de RuiterInterview with the Director, Global Guest Experience & Innovation at Dorchester Collection about customer-centricity and the importance of customer insight, data & analytics within the strateg...
How Dorchester Collection Creates Personalized Experience
October 31 by Ana Brant
Ana Brant, Global Director of Guest Experience and Innovation at the Dorchester Collection of luxury hotels discusses the challenges of catering to individual customers, and how they have made this th...
