digital
How CES 2023 set the pace for CX innovation this year
January 11 by Melanie MingasFrom inclusive beauty to hyper-personalized travel, CES 2023 showcased many CX advances
The next frontier for digital CX in financial services
October 18 by Melanie MingasShirley Campbell, director of CX for at Payoneer, talks to CX Network ahead of her panel discussion at Digital CX 2022
Magic mirrors and virtual art: modern luxury goes digital
October 11 by Georgia LewisHow Gucci, Shangri-La and Neiman Marcus are taking luxury to another level
Understanding the Asian customers’ digital buying journey
August 01 by Darwin Jayson MarianoEnsuring customers have a seamless buying experience is a major challenge, especially in today’s digitally driven economy. For digital businesses, this means a digital approach to CJM
The Big Book of Customer Insight and Analytics 2022
July 28 by Olivia PowellFrom enhancing personalization to closing communication gaps, the latest Big Book from CX Network details how predictive and real-time analytics are transforming the customer experience
Banishing complexity: five ways to turn theory into practice
June 21 by Calabrio TeamDiscover how to utilize customer experience theory for customer experience success
Why the ‘gold standard’ of CX is more than digital journey
April 13 by Laura MullaneyCustomer director at BGL Insurance, Laura Mullaney, on the rise of digital customer experience
Digital Customer Experience: Expert Insight eBook
March 09 by Chanice HenryCustomer experience experts share their learnings around creating loyalty-winning digital customer experiences
A Buyers’ Guide To Smart Customer Experience Investments
January 25 by Chanice HenryAlmost 2,000 customer experience professionals share their spending behaviors and decisions around investments dedicated to improving customer loyalty
Building customers for life
January 20 by Calabrio TeamCalabrio's guide shows how to better connect disparate teams using Voice of the Customer data at the core.
Dufresne Group’s customer-centric digital transformation
January 13 by CX NetworkThe director of guest care at Dufresne Group explains the mindset shift triggered at the home furnishings group when it undertook a major digital channel transformation.
CXN Live: CX Trends and Predictions 2021
December 07 by Chanice HenryOptimizing your digital presence with data, automation and design for the ultimate customer experience