Digital Transformation
How Sephora uses digital channels to deliver on customer centricity
February 17 by CX NetworkCX Network looks at how Sephora is making life easy for customers with its upgraded omnichannel retail proposition
Top CX stats to know for 2023
January 13 by Adam JeffsLearn the biggest CX trends that took place across industries and geographies in 2022
Top CX trends in EMEA for 2022
September 29 by Adam JeffsUncover the key solutions and trends driving customer experience in EMEA in 2022
A Comprehensive eBook on Insights of Contact Centers Experts
November 18 by CX NetworkCustomer service leaders explain how their contact centers achieved growth with key customer engagement metrics
How to achieve digital CX excellence by following 5 steps
August 30 by K V DipuThe president of operations and CX head at Bajaj Allianz General Insurance Company, India reveals five steps for building customer-centric digital experiences
Shifts in retail: How digital acceleration changed the industry
June 03 by Adam JeffsDiscover the key trends shaping the retail industry and learn how a focus on digital transformation, agent empowerment, personalized marketing and customer service have become the leading differentiat...
Future trends in communication technology
May 13 by Infobip TeamLearn how the right CX partner can aid in optimization of CX strategies by assisting the application of digital transformation, AI support, channel transformation and more
How to accelerate customer experience success
April 21 by CX NetworkLearn to engage with customers across channels, give agents the right tools for collaboration and keep your business in sync with new customer experience technologies
Why AI is the answer for scaling-up customer care
September 23 by CX NetworkLearn how AI is used in businesses today and what it can mean for handling unprecedented customer demand
How Microsoft deploys machine learning for digital customer care
September 21 by CX NetworkWorldwide support leader at Microsoft explains how the technology giant is applying virtual support to solve customer issues
Contact centers industry report 2020
September 07 by CX NetworkCX Network offers advice from leading industry professionals on how to optimize your contact center methodology for the next 12 months
Drive Exceptional CX Through Virtual Communications
August 25 by CX NetworkHow virtual contact centers are transforming the nature of customer service and driving excellence in many organizations today