Data
What are customer insights?
November 03 by CX NetworkA guide to collecting, using and actioning customer insights from data and analytics
CX Re-imagined: seamless, intelligent and immersive
March 02 by CX NetworkDiscover the digital CX developments that will give your customers a memorable experience
Can CX help double your revenue? Zen Internet’s CX director explains
February 24 by Melanie MingasDean Burdon, CX director at Zen Internet, explains how he is creating an effortless customer journey to keep churn rates low
Expert insights on channel integration in CX
February 23 by CX NetworkHow integrated customer service can drive agent satisfaction, customer delight and business growth.
Smart customer experience investments buyers perspective
February 23 by CX NetworkThis guide represents how to smart contact center investments and customer experience management platforms and much more.
Global state of CX automation in APAC in 2022
February 22 by CX NetworkDiscover how to use automation to eliminate customer pain points and provide 24/7 customer service and insights from brands including Ikea, Sephora and Lenovo.
Escalating ROI in customer services trends
February 21 by CX NetworkLearn how brands are measuring financial benefits from customer experience initiatives and gather tips on building CX business cases.
CX Network in retail benchmarking workbook 2022
February 14 by CX NetworkDiscover the best-in-class strategies and techniques for customer service excellence from retail brands including IKEA, The Very Group and Dufresne Group.
Predictive CX in APAC market
February 14 by CX NetworkA deep dive into how APAC brands are capitalizing on the growing number of digital consumers with sophisticated experience management techniques such as predictive CX.
Use of WhatsApp by SMEs for better customer service
February 14 by CX NetworkDigs down into the untapped benefits like automation and decreasing repetitive tasks that services like WhatsApp can offer SMEs to increase sales and improve customer service.
Reimagining artificial intelligence for an omnichannel world
February 10 by CX NetworkThis report explores how data can be used to proactively enhance the customer journey and experience through the application of AI-based tools.
How to personalize cx through the power of conversation
February 10 by CX NetworkDiscover how leading brands such as Nike, TravelPerk, Oxfam GB and MaineHealth leveraged the freedom of customer choice to differentiate their CX proposition.