CX Exchange Retail
How TM Lewin is improving their CX through multi-channel
July 20 by CX NetworkKeith Nesbitt is the Chief Operating Officer of tailoring chain TM Lewin. In a presentation at the Customer Experience Exchange for Retail he spoke about the opportunities of implementing multi-chann...
Report: Retail Without Borders
March 06 by Tania Silva-Jones
The retail landscape has already changed dramatically in 2017. Retailers analysing their holiday sales have begun to highlight some of the key areas generating buzz in the customer marketplace, and ar...
CX TALK: Customer Engagement Tips and Tricks From Levi’s
February 28 by CX NetworkLucia Marcuzzo is the Vice President Retail LESMA at denim market leader Levi’s. At the Customer Experience Exchange for Retail she presented on the topic of customer engagement and how, at Levi’s, th...
How Argos Closes the Gap Between E-commerce and In-Store
February 23 by CX Network
Andy Brown is the Central Operations Director at Argos. At the Customer Experience Exchange for Retail he held a presentation around the future of high street retail and what you need to know to close...
Bang & Olufsen on How to Create the Right Kind of Emotion
December 22 by CX Network
Paul Sands is the Director of Customer Experience at Bang & Olufsen and a CX Network Advisory Board member. In a presentation at the Customer Experience Exchange for Retail he spoke about creating the...
Unilever on the Relationship Between CX & Crisis Management
December 01 by CX Network
Khaled Adl is the Vice President of Customer Development Global Route to Market at Unilever. In a presentation as the Customer Experience Exchange for Retail he spoke about the relationship between cr...
How Cath Kidston Implements Change in a Legacy Environment
November 08 by CX Network
Karl De Bruijn is de IT Director of British retailer Cath Kidston. At the Customer Experience Exchange for Retail he presented an insightful session on creating a customer experience strategy in a leg...
CX TALK: Ann Summers’ 5-Year Vision for a Personalised and Seamless Customer Experience
November 03 by CX NetworkCathy Reid is the Head of Retail Experience at Ann Summers. In this interview from the Customer Experience Exchange for Retail she speaks about:Ensuring a consistent experience across different touch...
CX TALK: How Argos Makes the Shopping Experience a Partnership
October 20 by CX NetworkAndy Brown is the Central Operations Director at Argos. In this interview from the Customer Experience Exchange for Retail he talks about: Ensuring employee engagement during a time of transformationC...
How NotOnTheHighStreet and JD Williams Engage Millennials
October 13 by CX Network
This panel from the Customer Experience Exchange for Retail features Ben Carter, Global Marketing Director at NotOnTheHighStreet, and Claire Hill, Director Customer Services at JD Williams. They discu...
How Hasbro Creates Emotional Engagement With Customers
October 06 by CX Network
Foye Pascoe is the General Manager UK, Ireland, Nordics & Benelux at Hasbro Europe. At the Customer Experience Exchange for Retail she held a presentation around creating emotional engagement with cus...
