CustomerServices
One-Size-Fits-All Model Does not Apply to Customer Service
August 04 by Zarina de RuiterFrom millennials to those aged 55-and-over, customers have different requirements which you should take into consideration to ensure long-time loyalty and retention.
5 Times Companies Won Twitter With a Fantastic Customer Service
April 22 by Zarina de RuiterSocial media provides a unique opportunity to elevate the customer’s experience. CX Network looks at who has done a stellar job on Twitter and what you can learn from their social media stand-outs. Th...
Musician Jay Z Takes Up A New Role… In Customer Service
April 19 by Zarina de RuiterThe rapper hasn’t joined a contact centre, but he has personally called users of his music streaming service, Tidal.Jay Z bought Tidal for $56 million in March and now it has emerged that he has taken...
Great Customer Service is the True Test of Customer Experience
April 14 by Zarina de RuiterTo get ahead in customer experience, companies first need to have a look at customer service and what consumers truly want.A new study by Aspect Software has found that customer service increasingly d...
A Great Customer Quality and Service Strategy "Isn't Rocket Science"
March 31 by Zarina de RuiterIn this video interview, Mike Snowden, Head of Service Quality at First Direct, talks about the retail bank's customer experience strategy.In the interview at the Executive Customer Contact Exchange h...
Retail Cited as the Best Sector for Customer Service
March 30 by Zarina de RuiterRetail and online companies provide best customer service, but consumers want a better omni-channel experience.The Economist Intelligence Unit surveyed consumers on how they rate companies for custome...
Facebook Messenger Aims to Enhance Customer Services
March 26 by Zarina de RuiterAt Facebook Inc’s (NASDAQ:FB) F8 developer’s conference this week the social media giant announced the new Messenger for Business.The new development allows customers to reach out to companies via the...
Comcast Triples the Size of its Social Media Team
March 24 by Zarina de RuiterThe cable company aims to fix its customer service by expanding its social care team.Comcast’s customer service has frequently made the news in a negative way in the past year, from a phone call going...
ScottishPower Hit by Sales Ban as It Fails Ofgem’s Customer Service Target
March 03 by Zarina de RuiterScottishPower will stop proactive sales for 12 days after failure to meet an Ofgem target to clear all outstanding Ombudsman decisions on customer complaints.The ban started today (4 March 2015) and a...
Top 3 Expert Advice on Customer Service
October 21 by Zarina de RuiterExpert Customer Service Advice for Those Starting the Journey. Following the success of the Executive Customer Contact Exchange we asked the speakers to list their top 3 expert advice on customer...