customer
What is Voice of the Customer (VoC)?
October 05 by CX NetworkCX Network's guide to Voice of the Customer (VoC) programs
A step-by-step guide for customer journey mapping success
January 13 by Darcy AlexanderA guide to the steps required when implementing customer journey mapping
CX Network launches 20 CX Leaders to Watch
July 19 by CX NetworkCX Network is calling all industry innovators, trailblazers and changemakers to share their CX success stories for the inaugural CX Network power list: 20 CX Leaders to Watch 2022.
The conversational support starter kit
April 28 by Intercom TeamLearn how to combine proactive, self-serve, and human support to get ahead of known problems and quickly resolve issues.
10 key ingredients for luxury customer experiences
April 21 by K V DipuThe 10 crucial elements for delivering premium standards of customer centricity in brand experiences
A guide to decoding double-edged expectations
March 29 by Calabrio TeamCustomer expectations for speed, convenience and seamlessness are higher than ever. How do brands deliver experiences to this standard without losing the human-element customers crave?
Maximizing business impact through customer journey mapping
March 25 by Chanice HenryThe North America CX strategy lead at Bayer, shares her wisdom on building productive customer journey maps that translate into loyalty-winning experience upgrades.
Have your say: Calling all CX experts
March 24 by CX NetworkYour input will help us provide comprehensive insight into the customer experience industry and where it is heading.
Accelerating ROI in customer experience: Trend report
March 24 by Chanice HenryInsights from 120 CX experts on achieving financial returns from customer experience initiatives and investments
The CX pros and cons of four common virtual call center models
March 22 by CX NetworkHow to navigate the customer experience impacts of virtual call center strategies.
2022 Consumer Trends for APAC
March 11 by Qualtrics QQResearch involving 23,000 consumers showing the key areas companies need to make improvements and the practical next steps for moving forward in 2022
Digital Customer Experience: Expert Insight eBook
March 09 by Chanice HenryCustomer experience experts share their learnings around creating loyalty-winning digital customer experiences