Customer Engagement
A CX leader’s checklist for Black Friday and Cyber Monday
November 01 by Georgia LewisBlack Friday and Cyber Monday have become important revenue-generators for brands globally – here are seven things CX leaders can do to boost sales
Expert Insight eBook: Customer Service Channel Integration
December 14 by CX NetworkHow integrated customer service experiences can drive agent satisfaction, customer delight and business growth
A Comprehensive eBook on Insights of Contact Centers Experts
November 18 by CX NetworkCustomer service leaders explain how their contact centers achieved growth with key customer engagement metrics
Boost CSAT and accelerate performance with communication
June 16 by Dorian StoneA dive into the topic of consistency in customer engagement strategies and how this factor builds loyalty and trust with customers
The quest for data-driven engagement in APAC and Middle East
May 10 by CX NetworkBased on a survey of more than 250 APAC marketers this custom study, conducted by Forrester and commissioned by Adobe, Epsilon and Publicis, will provide APAC marketers tactical guidance on how to art...
The growing cost of ineffective communication on customer
May 06 by Dorian StoneThe dangers of ineffective communication in customer engagement strategies and the direct impacts on customer retention and business revenue levels
The definitive guide to e-commerce customer experience
April 08 by CX NetworkDiving into the changing nature of e-commerce customer experience and how brands can prepare
Avoid being a CX postman
March 09 by CX NetworkVP of customer engagement at Sky Ticket explores how perseverance is key if CX teams want to bring meaningful changes for customers
Top marketing mistakes to avoid: A CX Network guide
January 11 by Adam JeffsUncover the worst marketing mistakes in customer experience and how to avoid them
Drive fierce customer loyalty with connected digital workflows
November 03 by CX NetworkCreate instant customer satisfaction scale customer service and reduce response time, even in the midst of the current global situation
How to personalize experiences to drive customer trust
June 02 by Adam JeffsTroy Barnes, chief digital experience officer at Pizza Hut, Asia Pacific speaks at CX APAC Live 2020 on best practices and key roadblocks for delivering a winning CX in the APAC region.
Measuring Voice of the Customer
February 05 by CX NetworkAccess this whitepaper for data driven strategies and tools to unlock voice of the customer insight.