customer data
Customer data: The heart of your CX strategy
July 27 by Annette FranzThe 101 on customer data from what it is to where you can find it, as explained by Annette Franz, CCXP, founder and CEO of CX Journey Inc.
Reimagining omnichannel CX in the age of AI
June 05 by CX NetworkDiscover how AI is driving deeper customer insight and improvements across the frontlines
Build customer loyalty by finalizing the feedback loop
July 26 by Olivia PowellTRUMPF, winner of Best CX Insights and Analytics at the CX Elite Awards 2022, on how using VOC feedback can inspire customer loyalty
How to balance cyber security and seamless customer experience
June 10 by K V DipuHow to provide a secure customer experience while continuing to meet customer expectations
Using predictive analytics to create a reliable crystal ball
February 16 by Olivia PowellDavid Wray, global accounting and reporting senior director at Huawei, explains how predictive analytics can enhance customer service
Understanding customer sentiment and what drives real value
February 11 by Olivia PowellColin Shaw, founder and CEO of Beyond Philosophy, on how to understand the difference between what customers say and what will drive value
To infinity and beyond: extending your customer experience journey
January 12 by CX NetworkHow Standard Chartered Bank used customer data to introduce truly personalized experiences
2022 Forecasts from CX Network's Advisory Board
January 06 by CX NetworkIn its November meeting, the CX Network Advisory Board discussed their predictions for the customer experience trends that will become most prevalent in 2022.
The dos and don'ts of customer centricity
December 23 by Olivia PowellWhat to avoid and implement when introducing a customer-centric culture
CXN LIVE: Customer Feedback & Satisfaction
March 19 by CX NetworkAttendees at CXN LIVE: Feedback and Satisfaction 2019 will gain exclusive first hand access to carefully curated content - presentations from pioneering CX thought leaders from cross-industry. Gain ex...
The complete CX Network guide: what is customer insights?
January 29 by CX NetworkA complete guide on the power of customer insight and analytics to inform data-led decision making.
Harnessing the power of predictive analytics for cx
November 29 by CX NetworkRead about how the best brands in the world rely on predictive data in their customer engagement strategies to get ahead of the competition.