citi
Citi: ‘Customers are not data points, they're people’
March 29 by Seth AdlerCustomer relationship management podcast. Citi’s Director of Customer Listening and Engagement on capturing customer’s behaviours to proactively solve problems.
‘We want to make banking a delight for customers’
November 21 by Seth AdlerIn this week’s podcast interview, the Head of Customer and Digital Experience, APAC & EMEA for Citi discusses their focus on becoming a customer-led organisation EPISODE OVERVIEW: This week, CX...
CX TALK: The Changing Culture of Customer Experience
January 12 by CX NetworkThe former Global Director, Client Experience at Citi discusses the reality of customer experience cultures.