Chatbots
Reimagining omnichannel CX in the age of AI
June 05 by CX NetworkDiscover how AI is driving deeper customer insight and improvements across the frontlines
5 trends APAC brands are building their CX strategies around
April 14 by Jerome SmailAsia-Pacific businesses are finding new ways to meet customer demands via new CX platforms and strategies
2022 Report on customer experience in asia-pacific region
February 20 by CX NetworkDiscover more about the primary trends impacting CX professionals in APAC and what CX features APAC brands are investing in.
Why personalization is crucial for CX success
January 27 by Olivia PowellDiscover the benefits personalization brings to companies, consumers and employees
Top tips for implementing personalized CX
January 27 by Olivia PowellExperts share their key learnings for introducing personalized customer experiences
CX personalization in APAC report 2022
November 30 by Olivia PowellHow to optimize your customer experience offering by introducing personalization
How customers really feel about chatbots
November 18 by Adam JeffsAt least 36 percent of customers believe chatbots will deliver a poor outcome but 44 percent stat they will deal with them if the technology progresses
Best practices for designing customer conversations
June 30 by CX NetworkAdvice on how to implement tried-and-tested conversation design principles with a virtual agent
CX automation in APAC benchmarking workbook
March 14 by Olivia PowellDiscover the best-in-class strategies for implementing automation from APAC business including IKEA, Lenovo and Yellow.ai
Evolving patient communications with channel partnerships
March 02 by Infobip TeamHow Dataphiles and Infobip have partnered to provide new ciustomer communication solutions
Six ways to simplify and supercharge your chatbot strategy
February 02 by Calabrio TeamLearn how to effectively employ chatbots within the contact center to meet both organizational and consumer needs
How to support your customers at scale?
August 10 by Ryan SteinbergSenior manager of customer support operations at Intercom, Ryan Steinberg, explores the benefits of automated customer service