CEM telecoms

Customer experience leaders from Orange, Telefonica and Tesco Mobile shared their CX and digital journeys as well as the key takeaways learned along the way at the annual CEM in Telecoms Global Summit...

Telecom leaders provide their insights into the initiatives optimizing CX in their organization.

Gary Trehair is the Executive Head Self-Service and user Experience and South African Vodafone subsidiary Vodacom. At the CEM Telecoms Global Summit in London his presentation provided an insight into...

At this interactive panel discussion from the CEM Telecoms Global Summit in London, Amanda Hutton, VP Customer Experience & Delivery at Optus, and Sachin Kumar Das, Vice President (National Head)...

At the CEM Telecoms Global Summit in London, a panel of customer experience tackled the challenges of people, systems and processes when it comes to the digital experience.

Johann Schradt is the Director Customer Experience Assurance at telecommunications organisation du, the second biggest operator in the UAE. At the CEM Telecoms summit in London he spoke about the imp...

Vit Schubert is the Business Division Director of O2 Czech Republic. At the CEM in Telecoms Global Sumit in London he presented a session

At the CEM Telecoms Global summit in London she spoke about the complicated customer journeys and interactions within the telecoms industry, the impact on the customer experience and how Three UK’s mu...

Jan Heyens is the Director Retail Transformation of Mobistar. At the CEM Telecoms Global Summit in London, he presented a session on moving from a sales-centric to a service-centric retail model, and...

Markus Eberhard, SVP Online & Cross Channel Development at Swisscom, spoke at the CEM Telecoms Global Summit in London about Swisscom’s journey from online centricity to a true omni-channel model, out...

At the CEM Telecoms Global summit in London, CX Network caught up with him to discuss customer experience challenges in the India telecoms industry, investment priorities in the near future, the impor...

The Nordic region is in a period of digital transition. With a reduction in the use of binding periods arriving at a time when consumer trust is low, telecom operators must improve their delivery if t...