buy-in
Progress in the battle to leverage AI for CX
January 19 by Chanice HenryDiscover how customer experience experts are overcoming the challenges of business culture and maximizing return on investment with artificial intelligence projects
Linking ROI to customer experience is strangling CX budgets
November 15 by Adam MusprattResearch from CX Network reveals that CX practitioners need better methods of demonstrating the value of CX initiatives to board members
6 Key Steps to Building a Business Case for Investment
May 22 by Ben FairbankWith customer experience investments at the forefront of organisational strategies, how do you turn a business plan into an investment approved by the C-suite? Ben Fairbank, Head of Customer Experienc...
7 Steps for senior management buy-In
September 19 by Ingrid LindbergIt seems so simple. There is a huge customer need and you have a solution. Getting money to fix it should be easy, right?
Winning Approval and Obtaining Investment
May 17 by Zarina de RuiterOur recent Global State of Customer Experience 2016 report found that gaining senior-management buy-in is one of the biggest challenges facing customer experience leaders today.