augmented reality
How CES 2023 set the pace for CX innovation this year
January 11 by Melanie MingasFrom inclusive beauty to hyper-personalized travel, CES 2023 showcased many CX advances
The future of work and contact centers
July 11 by Melanie MingasWhen a research project highlighted that CX agents were struggling with hybrid working, BT’s principal innovation partner Dr Nicola J. Millard, looked to find out why. Here, she shares the findings wi...
Designing memorable dining experiences through technology
November 06 by Gustavo ImhofThe latest tech is helping to streamline CX in the hospitality industry, but what are some of the key players to look at to create that unforgettable experience