argos
How Argos Closes the Gap Between E-commerce and In-Store
February 23 by CX NetworkAndy Brown is the Central Operations Director at Argos. At the Customer Experience Exchange for Retail he held a presentation around the future of high street retail and what you need to know to close...
CX TALK: Argos’ Transformation to a Digital Leader
November 22 by CX NetworkAndy Brown is the Central Operations Director for Argos. At the Digital Marketing Exchange in London he held a presentation about Argos’ journey from being a traditional catalogue retailer to becoming...
CX TALK: How Argos Makes the Shopping Experience a Partnership
October 20 by CX NetworkAndy Brown is the Central Operations Director at Argos. In this interview from the Customer Experience Exchange for Retail he talks about: Ensuring employee engagement during a time of transformationC...
CX TALK: Argos’ Framework for the Future of Contact Centres
September 06 by Tania Silva-JonesJames Leech is the Head of Customer Services at retailer Argos. In an interview at the Executive Customer Contact Exchange UK he spoke about:Developing new digital customer contact channelsOvercoming...
How Digital Is Impacting the Contact Centre at Retailer Argos
February 13 by CX NetworkInterview with James Leech, Head of Customer Services at Argos, about the changing shape of the contact centre landscape and the importance of digital.
This is How Argos Turned Around Their Strategy to Create Greater Customer-Centricity
October 28 by Maya FowellHow Argos moved from traditional feedback mechanisms to true customer centricity