Amazon
Golden rules for digital CX transformation
November 11 by Olivia PowellIain Langridge, product and customer leader at Amazon Games shares his top tips for successful digital transformation
Transform your contact center with machine learning and analytics
August 24 by CX NetworkEmbrace the power of an intelligent, easy-to-use contact center to redefine customer experiences and reduce costs
Empower contact center agents to work from anywhere
July 30 by CX NetworkRead this eBook for insights on gaining the agility your contact center needs to meet rapidly changing business needs.
The Total Economic Impact of Amazon Connect
July 28 by CX NetworkDiscover the return on investment available from Amazon Connect according to Forrester's latest study
CX Market Leaders in Retail: A CX Network guide
October 28 by Chanice HenryCX retail giants such as Amazon, Apple and Disney, share best-practice examples for driving customer loyalty and retention during the pandemic
How Amazon closed the loop with millions of customers
July 15 by Sean CramerThe former head of voice of the customer at Amazon recalls a project that empowered the tech giant to close the feedback loop with millions of customers.