AI
4 ways AI is changing CX in ecommerce
July 26 by Melanie MingasCX Network board member Gautaam Borah explains how and where AI is being used to drive loyalty and improve CX
Spotlight on AI and diversity at the 2023 CCW Excellence Awards
July 12 by CX NetworkCCW Excellence Awards celebrated advances in technology, diversity and inclusion
3 ways to ensure your contact center is transforming for the future
July 11 by Adam JeffsLearn how VoC analytics, AI intelligence and can make a contact center shine
4 ways to get started with generative AI in customer support
June 26 by CX NetworkHow to use generative AI and LLMs to take your digital CX to the next level
Contact center playbook: emerging resilient and future-ready in uncertain times
June 26 by CX NetworkFind out why artificial intelligence is the hero your contact center needs
3 steps to transform your customer experience with AI-driven insights
June 22 by CX NetworkEnsuring customer voices are heard through the noise of unstructured data
4 ways AI is set to change contact centers
June 15 by Adam JeffsHow chatbots and large language models are providing automated customer contact resolution, empowering businesses and agents with the tools and data they need
How APAC brands are using AI to improve CX
June 13 by Jerome SmailBy combining natural language processing with machine learning and automation, CX practitioners throughout the APAC region are benefiting from the power of AI technology
The 6 biggest trends influencing customer loyalty in 2023
June 09 by Leila HawkinsThese are the key trends CX Network’s research has identified as having the biggest impact on customer loyalty this year
Reimagining omnichannel CX in the age of AI
June 05 by CX NetworkDiscover how AI is driving deeper customer insight and improvements across the frontlines
The Global State of CX 2023
May 25 by Melanie MingasThe Global State of CX 2023 covers how ChatGPT is changing the outlook for AI in CX and why customer loyalty is harder to win
Making travel personal for customers in 2023
May 16 by Adam JeffsLearn how generative AI and automation are being leveraged by Travel Counsellors to drive personalization in travel