CX Network Sponsors

Oracle Communications provides integrated communications and cloud solutions for Service Providers and Enterprises to accelerate their digital transformation journey in a communications-driven world from network evolution to digital business to customer experience.

PerfTech enables broadband providers to forge a responsive and transparent relationship with their subscribers through proactive, in-browser communications. The company’s patented Bulletin System allows providers to deliver time-critical, personalised messages directly to targeted subscribers’ browsers, whether wired, wireless, or mobile. Bulletin System is the leading solution for in-browser communications in the Americas, currently serving providers’ messages to approximately 40 million subscribers daily, and has installations worldwide. Founded in 2001 and privately held, PerfTech is headquartered in San Antonio, Texas.     

Pisano is one platform to manage customer experience at all touch-points throughout the customer journey.

Pointillist’s customer journey analytics platform enables rapid discovery of customer insights, so companies can dramatically improve customer experience and marketing results. It reveals the actual paths customers take, as they engage with a company across touchpoints and over time. In minutes, Pointillist connects the dots between customer interactions and quantitative metrics such as revenue, churn and conversion. Unlike customer data platforms that merely unify data across an existing marketing technology stack, Pointillist enables engagement with customers at optimal points along their journey using the most effective channels.

Qualtrics is a rapidly growing software-as-a-service company and the leader in experience management. More than 8,500 enterprises worldwide, including more than 75 percent of the Fortune 100 and 99 of the top 100 U.S. business schools, rely on Qualtrics. Our solutions make it easy to measure, prioritize, and optimize the experiences organizations provide across the four foundations of business: customer, product, employee and brand experiences. To learn more, and for a free account, please visit https://www.qualtrics.com/au

Solvvy delivers an effortless and intelligent self-service experience for customers powered by advanced machine learning and artificial intelligence. Companies immediately reduce ticket volume by 15-20 per cent and lower operating costs, while simultaneously improving customer satisfaction. Solvvy can be deployed in a matter of hours with no engineering effort required. It seamlessly integrates with your existing knowledge-base, ticketing systems, chat systems and community forums. Solvvy's AI platform learns from every customer interaction and improves the self-service experience effortlessly over time. Top brands such as Squarespace, Under Armour, Minted, Vimeo, MailChimp and Peloton use Solvvy to provide omni-channel self-service to their customers and provide immediate resolutions of customer issues.

We are the worldwide leader in outsourced omni-channel customer experience management. Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialised services to ensure consistently positive customer interactions.

Wizu is the latest innovation from Fusion Software. Fusion Software has spent over 16 years developing tools to gather feedback from respondents to drive behaviour change. In 2015, Fusion Software sold the IP of its Mojo Surveys/ Voice of the Customer product to Microsoft, which is now fully integrated in Microsoft Dynamics CRM as the Voice of the Customer solution. Wizu is a survey chatbot that collects feedback from customers using a conversational interface. It replaces an impersonal traditional online survey with a unique, personalised conversation that allows the chatbot to show empathy, add context and create actions from feedback. The technology allows customers to provide feedback throughout the customer journey, allowing companies to gain a better understanding of the overall customer experience and pin point areas of improvement.

Established in 1995, Worksmart provides many of the UK's most recognised financial brands with market leading software to support Training and Competence, Learning Management, Quality Assurance and Customer feedback. Our customers include three of the ‘big four’ clearing banks, global top 20 insurers, networks and IFAs.

Zendesk builds software for better customer relationships. It empowers organisations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organisations the flexibility to move quickly, focus on innovation, and scale with their growth. Zendesk was built upon a simple idea: Make customer service software that’s easy to use and accessible to everyone. The company has expanded on that idea, and now offers a growing family of products that work together to improve customer relationships, and can be embedded and extended through an open development platform.