CX Network works with a range of customer experience vendors and solution providers, dealing with everything from CX data analytics to the latest customer experience technologies and engagement models.
Playvox is an all-in-one agent optimization suite with quality, learning, performance, voice of the customer, coaching and motivation. We help businesses move away from spreadsheets and manual quality assurance processes for chat, calls, support tickets, and text-based interactions to easily evaluate and identify customer service problems in real-time. We provide the tools to empower the entire CS team with the capabilities and real-time intelligence needed to improve CX and revenue generation.
Quadient is the driving force behind the world’s most meaningful customer experiences. By focusing on four key solution areas including customer experience management, business process automation, mail-related solutions, and parcel locker solutions, quadient helps simplify the connection between people and what matters. Quadient supports hundreds of thousands of customers worldwide in their quest to create relevant, personalized connections and achieve customer experience excellence. Quadient is listed in compartment B of Euronext Paris (QDT) and is part of the CAC® Mid & Small index.
Qualtrics is a rapidly growing software-as-a-service company and the leader in experience management. More than 8,500 enterprises worldwide, including more than 75 percent of the Fortune 100 and 99 of the top 100 U.S. business schools, rely on Qualtrics. Our solutions make it easy to measure, prioritize, and optimize the experiences organizations provide across the four foundations of business: customer, product, employee and brand experiences. To learn more, and for a free account, please visit https://www.qualtrics.com/au
Salesforce is a leading CRM, bringing companies closer to their customers in the digital age. Founded in 1999, Salesforce enables companies of every size and industry to take advantage of powerful technologies—cloud, mobile, social, blockchain, voice and artificial intelligence—to create a 360° view of their customers. For information, please visit www.salesforce.com/au
Slack is where work happens. Slack is a new layer of the business technology stack that brings together people, applications and data – a hub for collaboration where people can effectively work together, access critical applications and services, and find important information to do their best work. People around the world use Slack to connect their teams, unify their systems and drive their business forward.
Short description As the world’s most connected company, Syniverse helps mobile operators and businesses manage and secure their mobile and network communications, driving better engagements and business outcomes. For more than 30 years, Syniverse has been the trusted spine of mobile communications by delivering the industry-leading innovations in software and services that now connect more than 7 billion devices globally and process over $35 billion in mobile transactions each year. Syniverse is headquartered in Tampa, Florida, with global offices in Asia Pacific, Africa, Europe, Latin America and the Middle East.
Talkdesk Enterprise Cloud Contact Centre empowers companies to end bad customer service. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,800 innovative enterprises around the world, including IBM and Peloton, rely on Talkdesk to power their customer interactions. Learn more and request a demo at www.talkdesk.com/demo.
Topbox Enterprise CX Analytics aggregates the data from all your customer communication, feedback, and intelligence platforms for analysis as a unified whole. Incorporating everyday customer interactions from the contact center and social media results in an omnichannel data set that is rich in scale, scope, and context, pinpointing where and how different parts of the business are failing to meet customer expectations, and paving the way for improved customer retention, acquisition, and expansion.
Unify Communications is an award-winning cloud contact centre solution provider, specialising in the delivery of omnichannel self-service solutions. Working with international vendors such as Zendesk and NICE inContact, the team can reduce cost-to-serve and average handle times, improve CSAT scores and deliver actionable strategic advice to organizations looking to improve their customer journeys and transform the ways they communicate with their customers.
Uniphore Software Systems is a global Conversational AI technology company that builds transformational customer engagement solutions for businesses. Uniphore offers software for Conversational Analytics, Conversational Assistant and Conversational Security. Uniphore has served over 100 enterprise clients and 4 million end users. It has offices worldwide including in USA, Singapore and India.
Uniphore was founded in 2008 at IIT Madras, India. The company was recognized as a Technology Fast 500 company in Asia Pacific by Deloitte in 2014 and ranked 10th in Deloitte’s Fast 50 in 2015. Uniphore’s Co-founder & CEO, Umesh Sachdev, was named in 2016 as one of the ’10 Millennials Changing the World’ by TIME Magazine, and ‘Innovators Under 35′ by MIT Technology Review. Uniphore’s investors include John Chambers, IDG Ventures India, IIFL, Kris Gopalakrishnan, Ray Stata, YourNest Angel Fund and India Angel Network.
For more information on how Uniphore delivers business outcomes using Speech and Conversational AI technologies, please visit www.uniphore.com
With Usermind’s XO Platform, enterprises can monitor customers and orchestrate 1:1 experiences across channels, systems and teams. By putting the power to monitor, activate and optimize experiences in the hands of the business, Usermind enables enterprises to transform how they interact with customers and create customer relationships that are happier, more loyal and more profitable.
Zendesk builds software for better customer relationships. It empowers organisations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organisations the flexibility to move quickly, focus on innovation, and scale with their growth. Zendesk was built upon a simple idea: Make customer service software that’s easy to use and accessible to everyone. The company has expanded on that idea, and now offers a growing family of products that work together to improve customer relationships, and can be embedded and extended through an open development platform.
Our pioneering, universal content management platform lets you connect with your audiences on any channel, in any language, locally or globally. Clients like Jaguar Land Rover, Dyson, Christie’s, Lufthansa and many more have already discovered new freedom to create and deliver consistent quality content with exceptional efficiency.
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