Customer Relationship Management Institute LLC (CRMI)

The Customer Relationship Management Institute LLC (CRMI) fosters superior expertise in customer experience management (CEM) through our proprietary CXDNA Playbook Strategy methodology. We provide the knowledge and services to create a customer-centric culture that makes CX the most critical component of a company’s DNA. Our services will engage your employees by raising the awareness of, commitment to, and competence in, continuously delivering superior customer experiences.