55 items matched customer journey mapping
CX Network recently ran a Power10, an online boardroom style discussion, on customer journey mapping with its Advisory Board. The discussion was hosted by Ingrid Lindberg, Founder & Chief Experience Officer of Chief Customer and former Chief Customer Experience Off...
Moira Dorsey, Vice-President, Research Director at Forrester, joins Customer Management Exchange Network to discuss how to turn your Journey Map into an Eco-System Map.
Sylvia Rozenberg-Monaghan is a Customer Experience Consultant for ABN AMRO Bank N.V. At the CX Excellence World summit in Paris she presented an insightful session around the power of the Voice of the Customer (VOC) to enhance customer experience.
Hear from Welcome, Linda Sessa, Customer Experience Head of Vodafone Group, speaking at the Customer Experience Exchange Europe about customer experience strategy, about Vodafone Customer Experience journey and much more!
Stine Ringvig Marsal is the Service Excellence Director at Copenhagen Airports. At the recent CX Excellence World conference in Paris she spoke to CX Network about:
Q&A with Michael Gazala, Forrester Research Vice President and Research Director, Customer Experience.
Customer service is more than just a procedure or a philosophy to follow, says Ian Miller, Editor of Customer Service Manager.
A Power10 is an online boardroom style discussion through a webinar platform where with at least ten customer experience leaders (in two sessions with five experts in each), exactly as if they were in one room together. The Power10 technology allows participants to conn...
CX expert and blogger Annette Franz highlights the importance of mapping customer journeys as part of the wider customer experience strategy. Have you started journey mapping yet? Or are you still wondering why it's an important tool to have in your customer experience...
Charlotte Dunsterville, Head of Customer Experience at Sure, talks to CX Network about her 'a day in the life' programme.
Carly Hulls is the Head of Community & Customer Experience at start-up travel market place TourRadar.
CX expert and blogger Annette Franz, discusses the 7 deadly sins of customer experience – are you committing any of them? Recently, my kids asked me about the 7 Deadly Sins. I don't remember how the topic came up, but when they ask, I answer. Of course, as I ran down t...
The Health Club Group’s Director of Customer Experience discusses integrating a VOC platform at the organisation, the importance of keeping things simple, and the Golden Rule of customer experience.