681 items matched Customer Experience
Customer experience, as any business phenomenon, has been disrupted over the past years. Start-ups strive to align customer happiness and brand values and the SaaS revolution has changed the way customer lifecycle is approached, measured and valued. Customers are now mo...
In this interview, the Head of Global Customer Experience at E.ON talks about the customer experience challenges the energy sector faces and the big move they’ve made to ensure that CX is at the heart of the company’s strategy.
Sylvia Rozenberg-Monaghan is a Customer Experience Consultant for ABN AMRO Bank N.V. At the CX Excellence World summit in Paris she presented an insightful session around the power of the Voice of the Customer (VOC) to enhance customer experience.
CX Network has published an exclusive report detailing the key trends and challenges within customer experience in the past 12 months and what this means for CX leaders in 2016. The brand new report, The Evolution of Customer Experience in 2015, provides insight into th...
Hear from Welcome, Linda Sessa, Customer Experience Head of Vodafone Group, speaking at the Customer Experience Exchange Europe about customer experience strategy, about Vodafone Customer Experience journey and much more!
Customer experience author, blogger and speaker Colin Shaw talks about four crucial CX mistakes many organisations make. Are you one of them? There is a hidden experience every customer has with you. If you haven’t uncovered what it is, then you are probably making a hu...
Interview with the VP, Global Voice of Customer at American Express about the importance of collecting and analysing customer feedback to optimise the customer experience.
Interview with the Director Customer Experience, Launch Management and Investment Roadmap at EE about their customer experience strategy and key recommendations for fellow CX leaders.
The Head of Customer Strategy and Experience at Direct Line Group discusses the importance of asking for feedback at the right time and delivering a targeted experience in line with your business and brand promise.
Customer experience leaders from Cath Kidston, DHL, Standard Life, Build-a-Bear Workshop, Riyad Bank, and more share their ultimate tips for delivering an exceptional customer experience.1. Listen to Your Employees
Kim MacGillavry, Vice President Customer Experience at DHL Freight, discusses why to become truly customer-centric you need to start with your people, not your processes.
Channel-consistency, customer-centricity, senior management buy-in, service as a competitive differentiator and dynamic personalisation were key discussion points at the CEM Global Summit.
By delivering a consistent customer experience across all platforms you will ensure your customers are taken care off and can reach out to you in the way that best suits them without any setbacks; a sure competitive differentiator for companies entering 2016 with succes...
Interview with Ryanne van der Eijk, CXO – Chief Customer Experience at Dutch airline KLM.