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        <description><![CDATA[ CX Network provides insight and inspiration to global customer experience professionals through expertly produced content and digital events. ]]></description>
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        <pubDate>Fri, 10 Apr 2026 01:34:42 +0000</pubDate>
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                <title><![CDATA[AI and human agents: What&#039;s real and what&#039;s not]]></title>
                <link>https://www.cxnetwork.com/cx-experience/videos/ai-and-human-agents-whats-real-and-whats-not?utm_medium=RSS</link>
                <description><![CDATA[ Discover how to use AI to improve efficiency, control costs, and drive better outcomes for your business and your customers ]]></description>
                <author><![CDATA[ na123456789@cxnetwork.com (CX Network) ]]></author>
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                <pubDate>Fri, 27 Mar 2026 13:06:38 +0000</pubDate>
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                <title><![CDATA[Fireside chat: The power of more with Amplix and Five9]]></title>
                <link>https://www.cxnetwork.com/cx-experience/videos/fireside-chat-the-power-of-more-with-amplix-and-five9?utm_medium=RSS</link>
                <description><![CDATA[ This fireside chat between Five9 and Amplix, covers how markets are changing  and verticals are innovating - and what it means for CX ]]></description>
                <author><![CDATA[ na123456789@cxnetwork.com (CX Network) ]]></author>
                <guid>https://www.cxnetwork.com/cx-experience/videos/fireside-chat-the-power-of-more-with-amplix-and-five9?utm_medium=RSS</guid>
                <pubDate>Fri, 27 Mar 2026 13:06:27 +0000</pubDate>
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                <title><![CDATA[Experiencing the new CX: Predictions for 2026]]></title>
                <link>https://www.cxnetwork.com/artificial-intelligence/videos/cx-trends-five-nine?utm_medium=RSS</link>
                <description><![CDATA[ Get a clear view of CX in 2026 and the AI trends that will help you to stay ahead ]]></description>
                <author><![CDATA[ na123456789@cxnetwork.com (CX Network) ]]></author>
                <guid>https://www.cxnetwork.com/artificial-intelligence/videos/cx-trends-five-nine?utm_medium=RSS</guid>
                <pubDate>Fri, 27 Mar 2026 13:06:52 +0000</pubDate>
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                <title><![CDATA[CX and EX must go hand in hand]]></title>
                <link>https://www.cxnetwork.com/employee-experience/videos/cx-and-ex-must-go-hand-in-hand?utm_medium=RSS</link>
                <description><![CDATA[ Emmanuel Richard, co-author of Out Care the Competition, explains the importance of CX and EX ]]></description>
                <author><![CDATA[ francesca.dimeglio@iqpc.com (Francesca Di Meglio) ]]></author>
                <guid>https://www.cxnetwork.com/employee-experience/videos/cx-and-ex-must-go-hand-in-hand?utm_medium=RSS</guid>
                <pubDate>Wed, 28 Jan 2026 17:03:18 +0000</pubDate>
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                <title><![CDATA[Revolutionizing CX with AI: Insights for Success]]></title>
                <link>https://www.cxnetwork.com/artificial-intelligence/videos/revolutionizing-cx-with-ai-insights-for-success?utm_medium=RSS</link>
                <description><![CDATA[ Toussaint Celestin, the Principal Product Marketer for AI platform & industry solutions at Talkdesk explains how to leverage AI for personalized, omnichannel CX ]]></description>
                <author><![CDATA[ na123456789@cxnetwork.com (CX Network) ]]></author>
                <guid>https://www.cxnetwork.com/artificial-intelligence/videos/revolutionizing-cx-with-ai-insights-for-success?utm_medium=RSS</guid>
                <pubDate>Wed, 28 Jan 2026 17:02:55 +0000</pubDate>
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                <title><![CDATA[From basics to brilliance: Your comprehensive guide to CDPs]]></title>
                <link>https://www.cxnetwork.com/customer-insights/videos/from-basics-to-brilliance-your-comprehensive-guide-to-cdps?utm_medium=RSS</link>
                <description><![CDATA[ A 60-minute-deep dive that will arm you with the knowledge and skills to unlock the full potential of CDPs for your organization. ]]></description>
                <author><![CDATA[ na123456789@cxnetwork.com (CX Network) ]]></author>
                <guid>https://www.cxnetwork.com/customer-insights/videos/from-basics-to-brilliance-your-comprehensive-guide-to-cdps?utm_medium=RSS</guid>
                <pubDate>Mon, 02 Dec 2024 13:45:44 +0000</pubDate>
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                <title><![CDATA[AI-powered, self-learning CX: Elevate engagement with intelligent automation]]></title>
                <link>https://www.cxnetwork.com/contact-center/videos/ai-powered-self-learning-cx-elevate-engagement-with-intelligent-automation?utm_medium=RSS</link>
                <description><![CDATA[ Discover how to optimize efficiency and elevate customer experiences with seamless automation, while maintaining the personal touch where it truly matters. ]]></description>
                <author><![CDATA[ na123456789@cxnetwork.com (CX Network) ]]></author>
                <guid>https://www.cxnetwork.com/contact-center/videos/ai-powered-self-learning-cx-elevate-engagement-with-intelligent-automation?utm_medium=RSS</guid>
                <pubDate>Mon, 02 Dec 2024 13:55:41 +0000</pubDate>
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                <title><![CDATA[Leveraging AI and data to elevate CX]]></title>
                <link>https://www.cxnetwork.com/artificial-intelligence/videos/leveraging-ai-and-data-to-elevate-cx?utm_medium=RSS</link>
                <description><![CDATA[ Learn how to maximize the value of your customer data and AI investments in CX ]]></description>
                <author><![CDATA[ na123456789@cxnetwork.com (CX Network) ]]></author>
                <guid>https://www.cxnetwork.com/artificial-intelligence/videos/leveraging-ai-and-data-to-elevate-cx?utm_medium=RSS</guid>
                <pubDate>Mon, 21 Oct 2024 16:55:54 +0000</pubDate>
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                <title><![CDATA[Elevating human understanding with AI: How Wellstar uses actionable empathy to i...]]></title>
                <link>https://www.cxnetwork.com/customer-insights/videos/elevating-human-understanding-with-ai-how-wellstar-uses-actionable-empathy-to-improve-cx?utm_medium=RSS</link>
                <description><![CDATA[ Watch this session from All Access: Customer Insights & Data Analytics to learn about Wellstar's insights & AI journey with Canvs AI. ]]></description>
                <author><![CDATA[ na123456789@cxnetwork.com (CX Network) ]]></author>
                <guid>https://www.cxnetwork.com/customer-insights/videos/elevating-human-understanding-with-ai-how-wellstar-uses-actionable-empathy-to-improve-cx?utm_medium=RSS</guid>
                <pubDate>Mon, 16 Sep 2024 10:44:46 +0000</pubDate>
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                <title><![CDATA[6 ways AI and GenAI connect &amp; personalize your CX journey]]></title>
                <link>https://www.cxnetwork.com/customer-insights/videos/6-ways-ai-and-genai-connect-personalize-your-cx-journey?utm_medium=RSS</link>
                <description><![CDATA[ Watch this session from All Access: Customer Insights & Data Analytics presented by Coveo. ]]></description>
                <author><![CDATA[ na123456789@cxnetwork.com (CX Network) ]]></author>
                <guid>https://www.cxnetwork.com/customer-insights/videos/6-ways-ai-and-genai-connect-personalize-your-cx-journey?utm_medium=RSS</guid>
                <pubDate>Mon, 16 Sep 2024 10:50:03 +0000</pubDate>
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                <title><![CDATA[Optimizing AI-powered CX projects: Strategies for team collaboration]]></title>
                <link>https://www.cxnetwork.com/artificial-intelligence/videos/optimizing-ai-powered-cx-projects-strategies-for-team-collaboration-2?utm_medium=RSS</link>
                <description><![CDATA[ Watch this session from All Access: Customer Insights & Data Analytics, presented by Verint ]]></description>
                <author><![CDATA[ na123456789@cxnetwork.com (CX Network) ]]></author>
                <guid>https://www.cxnetwork.com/artificial-intelligence/videos/optimizing-ai-powered-cx-projects-strategies-for-team-collaboration-2?utm_medium=RSS</guid>
                <pubDate>Mon, 16 Sep 2024 10:32:35 +0000</pubDate>
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                <title><![CDATA[Insights on CX in banking: What leaders are thinking and doing]]></title>
                <link>https://www.cxnetwork.com/cx-experience/videos/insights-on-cx-in-banking-by-talkdesk?utm_medium=RSS</link>
                <description><![CDATA[ Join us to hear how Talkdesk helps companies tackle the biggest barriers to transformation. ]]></description>
                <author><![CDATA[ na123456789@cxnetwork.com (CX Network) ]]></author>
                <guid>https://www.cxnetwork.com/cx-experience/videos/insights-on-cx-in-banking-by-talkdesk?utm_medium=RSS</guid>
                <pubDate>Fri, 23 Aug 2024 07:33:44 +0000</pubDate>
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