<![CDATA[ News RSS Feed]]> https://www.cxnetwork.com/rss/news en Sat, 18 Jul 2026 00:08:44 +0000 <![CDATA[Microsoft joins FDE bandwagon with $2.5bn Microsoft Frontier Company]]> https://www.cxnetwork.com/cx-experience/news/microsoft-joins-fde-bandwagon-with-25bn-microsoft-frontier-company?utm_medium=RSS https://www.cxnetwork.com/cx-experience/news/microsoft-joins-fde-bandwagon-with-25bn-microsoft-frontier-company?utm_medium=RSS Wed, 08 Jul 2026 10:29:10 +0000 <![CDATA[Forward deployed engineers: AWS's US$1bn play to embed AI experts]]> https://www.cxnetwork.com/artificial-intelligence/news/forward-deployed-engineers-awss-us1bn-play-to-embed-ai-experts?utm_medium=RSS https://www.cxnetwork.com/artificial-intelligence/news/forward-deployed-engineers-awss-us1bn-play-to-embed-ai-experts?utm_medium=RSS Wed, 08 Jul 2026 10:29:45 +0000 <![CDATA[Salesforce launches pay-per-resolution agent]]> https://www.cxnetwork.com/cx-experience/news/salesforce-launches-pay-per-resolution-agent?utm_medium=RSS https://www.cxnetwork.com/cx-experience/news/salesforce-launches-pay-per-resolution-agent?utm_medium=RSS Fri, 26 Jun 2026 15:00:03 +0000 <![CDATA[Virtual influencers being used for customer acquisition]]> https://www.cxnetwork.com/cx-experience/news/virtual-influencers-customer-acquisition?utm_medium=RSS https://www.cxnetwork.com/cx-experience/news/virtual-influencers-customer-acquisition?utm_medium=RSS Wed, 15 Jul 2026 08:33:52 +0000 <![CDATA[Refinanced Medallia to double down on generative AI and automation]]> https://www.cxnetwork.com/cx-experience/news/refinanced-medallia-to-double-down-on-generative-ai-and-automation?utm_medium=RSS https://www.cxnetwork.com/cx-experience/news/refinanced-medallia-to-double-down-on-generative-ai-and-automation?utm_medium=RSS Fri, 19 Jun 2026 09:58:46 +0000 <![CDATA[Ryanair’s £8 family seat fee flies into regulatory headwinds]]> https://www.cxnetwork.com/cx-experience/news/ryanairs-ps8-family-seat-fee-flies-into-regulatory-headwinds?utm_medium=RSS https://www.cxnetwork.com/cx-experience/news/ryanairs-ps8-family-seat-fee-flies-into-regulatory-headwinds?utm_medium=RSS Wed, 17 Jun 2026 07:16:18 +0000 <![CDATA[Europe ushers in machine customer era as AI agents buy coffee and concert ticket...]]> https://www.cxnetwork.com/artificial-intelligence/news/europe-ushers-in-machine-customer-era-as-agents-buy-coffee-and-concert-tickets?utm_medium=RSS https://www.cxnetwork.com/artificial-intelligence/news/europe-ushers-in-machine-customer-era-as-agents-buy-coffee-and-concert-tickets?utm_medium=RSS Tue, 09 Jun 2026 14:15:38 +0000 <![CDATA[ASOS launches fashion app in ChatGPT]]> https://www.cxnetwork.com/omnichannel/news/asos-launches-fashion-app-in-chatgpt?utm_medium=RSS https://www.cxnetwork.com/omnichannel/news/asos-launches-fashion-app-in-chatgpt?utm_medium=RSS Wed, 20 May 2026 12:22:20 +0000 <![CDATA[Qualtrics closes Press Ganey Forsta deal for $6.75bn]]> https://www.cxnetwork.com/customer-insights/news/qualtrics-closes-press-ganey-forsta-deal-for-675bn?utm_medium=RSS https://www.cxnetwork.com/customer-insights/news/qualtrics-closes-press-ganey-forsta-deal-for-675bn?utm_medium=RSS Wed, 20 May 2026 09:49:00 +0000 <![CDATA[Diesel and Marni parent group rolls out Virtual Try-On experience]]> https://www.cxnetwork.com/omnichannel/news/diesel-and-marni-parent-group-rolls-out-virtual-try-on-experience?utm_medium=RSS https://www.cxnetwork.com/omnichannel/news/diesel-and-marni-parent-group-rolls-out-virtual-try-on-experience?utm_medium=RSS Thu, 07 May 2026 10:14:47 +0000 <![CDATA[Bank of England speculation sparks backlash against dynamic pricing]]> https://www.cxnetwork.com/cx-experience/news/bank-of-england-dynamic-pricing-supermarket?utm_medium=RSS https://www.cxnetwork.com/cx-experience/news/bank-of-england-dynamic-pricing-supermarket?utm_medium=RSS Fri, 08 May 2026 12:06:10 +0000 <![CDATA[Retail traffic from LLMs up 393% year-on-year]]> https://www.cxnetwork.com/omnichannel/news/retail-traffic-from-llms-up-393-year-on-year?utm_medium=RSS https://www.cxnetwork.com/omnichannel/news/retail-traffic-from-llms-up-393-year-on-year?utm_medium=RSS Fri, 08 May 2026 12:08:09 +0000