<![CDATA[ News RSS Feed]]> https://www.cxnetwork.com/rss/news en Thu, 30 Apr 2026 23:46:12 +0000 <![CDATA[Retail traffic from LLMs up 393% year-on-year]]> https://www.cxnetwork.com/omnichannel/news/retail-traffic-from-llms-up-393-year-on-year?utm_medium=RSS https://www.cxnetwork.com/omnichannel/news/retail-traffic-from-llms-up-393-year-on-year?utm_medium=RSS Mon, 27 Apr 2026 16:24:09 +0000 <![CDATA[American Express and Visa put their money on agentic commerce]]> https://www.cxnetwork.com/cx-experience/news/american-express-visa-agentic-commerce?utm_medium=RSS https://www.cxnetwork.com/cx-experience/news/american-express-visa-agentic-commerce?utm_medium=RSS Fri, 24 Apr 2026 10:08:59 +0000 <![CDATA[UK regulator tells driving schools to reverse hidden fees]]> https://www.cxnetwork.com/cx-experience/news/cma-driving-schools-drip-pricing-refund?utm_medium=RSS https://www.cxnetwork.com/cx-experience/news/cma-driving-schools-drip-pricing-refund?utm_medium=RSS Fri, 17 Apr 2026 08:12:52 +0000 <![CDATA[Macy's AI shopping assistant drives 400% spending surge]]> https://www.cxnetwork.com/artificial-intelligence/news/macys-ai-shopping-assistant-drives-400-spending-surge?utm_medium=RSS https://www.cxnetwork.com/artificial-intelligence/news/macys-ai-shopping-assistant-drives-400-spending-surge?utm_medium=RSS Wed, 08 Apr 2026 11:01:50 +0000 <![CDATA[Founder of Huddle CX takes on LinkedIn over automated verification process]]> https://www.cxnetwork.com/cx-experience/news/huddle-cx-linkedin-automated-verification?utm_medium=RSS https://www.cxnetwork.com/cx-experience/news/huddle-cx-linkedin-automated-verification?utm_medium=RSS Thu, 02 Apr 2026 09:29:53 +0000 <![CDATA[FCC votes to make call centers great again]]> https://www.cxnetwork.com/contact-center/news/fcc-votes-to-make-call-centers-great-again?utm_medium=RSS https://www.cxnetwork.com/contact-center/news/fcc-votes-to-make-call-centers-great-again?utm_medium=RSS Thu, 02 Apr 2026 09:29:57 +0000 <![CDATA[Sun goes down on Meta’s Horizon Worlds]]> https://www.cxnetwork.com/cx-experience/news/meta-horizon-worlds?utm_medium=RSS https://www.cxnetwork.com/cx-experience/news/meta-horizon-worlds?utm_medium=RSS Fri, 24 Apr 2026 10:09:10 +0000 <![CDATA[AI could drive 37% of customer interactions by end of 2026]]> https://www.cxnetwork.com/artificial-intelligence/news/ai-could-drive-37-of-customer-interactions-by-end-of-2026?utm_medium=RSS https://www.cxnetwork.com/artificial-intelligence/news/ai-could-drive-37-of-customer-interactions-by-end-of-2026?utm_medium=RSS Fri, 24 Apr 2026 10:09:19 +0000 <![CDATA[Generative AI used by more than one third of people across OECD]]> https://www.cxnetwork.com/artificial-intelligence/news/generative-ai-use-by-individuals-oecd?utm_medium=RSS https://www.cxnetwork.com/artificial-intelligence/news/generative-ai-use-by-individuals-oecd?utm_medium=RSS Fri, 24 Apr 2026 10:09:45 +0000 <![CDATA[Moltbook’s impact on CX explained]]> https://www.cxnetwork.com/artificial-intelligence/news/moltbooks-impact-on-cx-explained?utm_medium=RSS https://www.cxnetwork.com/artificial-intelligence/news/moltbooks-impact-on-cx-explained?utm_medium=RSS Wed, 04 Mar 2026 13:17:46 +0000 <![CDATA[eBay puts third-party AI agents on watchlist]]> https://www.cxnetwork.com/artificial-intelligence/news/ebay-prohibits-agentic-commerce-bots?utm_medium=RSS https://www.cxnetwork.com/artificial-intelligence/news/ebay-prohibits-agentic-commerce-bots?utm_medium=RSS Fri, 24 Apr 2026 10:09:56 +0000 <![CDATA[Customers are “quiet quitting” in latest test for loyalty]]> https://www.cxnetwork.com/customer-loyalty/news/customers-are-quiet-quitting-in-latest-test-for-loyalty?utm_medium=RSS https://www.cxnetwork.com/customer-loyalty/news/customers-are-quiet-quitting-in-latest-test-for-loyalty?utm_medium=RSS Fri, 23 Jan 2026 14:07:25 +0000