<![CDATA[ News RSS Feed]]> https://www.cxnetwork.com/rss/news en Fri, 10 Apr 2026 01:35:34 +0000 <![CDATA[Macy's AI shopping assistant drives 400% spending surge]]> https://www.cxnetwork.com/artificial-intelligence/news/macys-ai-shopping-assistant-drives-400-spending-surge?utm_medium=RSS https://www.cxnetwork.com/artificial-intelligence/news/macys-ai-shopping-assistant-drives-400-spending-surge?utm_medium=RSS Wed, 08 Apr 2026 11:01:50 +0000 <![CDATA[Founder of Huddle CX takes on LinkedIn over automated verification process]]> https://www.cxnetwork.com/cx-experience/news/huddle-cx-linkedin-automated-verification?utm_medium=RSS https://www.cxnetwork.com/cx-experience/news/huddle-cx-linkedin-automated-verification?utm_medium=RSS Thu, 02 Apr 2026 09:29:53 +0000 <![CDATA[FCC votes to make call centers great again]]> https://www.cxnetwork.com/contact-center/news/fcc-votes-to-make-call-centers-great-again?utm_medium=RSS https://www.cxnetwork.com/contact-center/news/fcc-votes-to-make-call-centers-great-again?utm_medium=RSS Thu, 02 Apr 2026 09:29:57 +0000 <![CDATA[Sun goes down on Meta’s Horizon Worlds]]> https://www.cxnetwork.com/cx-experience/news/meta-horizon-worlds?utm_medium=RSS https://www.cxnetwork.com/cx-experience/news/meta-horizon-worlds?utm_medium=RSS Fri, 20 Mar 2026 16:06:45 +0000 <![CDATA[AI could drive 37% of customer interactions by end of 2026]]> https://www.cxnetwork.com/artificial-intelligence/news/ai-could-drive-37-of-customer-interactions-by-end-of-2026?utm_medium=RSS https://www.cxnetwork.com/artificial-intelligence/news/ai-could-drive-37-of-customer-interactions-by-end-of-2026?utm_medium=RSS Fri, 20 Mar 2026 12:54:36 +0000 <![CDATA[Generative AI used by more than one third of people across OECD]]> https://www.cxnetwork.com/artificial-intelligence/news/generative-ai-use-by-individuals-oecd?utm_medium=RSS https://www.cxnetwork.com/artificial-intelligence/news/generative-ai-use-by-individuals-oecd?utm_medium=RSS Wed, 04 Mar 2026 13:15:47 +0000 <![CDATA[Moltbook’s impact on CX explained]]> https://www.cxnetwork.com/artificial-intelligence/news/moltbooks-impact-on-cx-explained?utm_medium=RSS https://www.cxnetwork.com/artificial-intelligence/news/moltbooks-impact-on-cx-explained?utm_medium=RSS Wed, 04 Mar 2026 13:17:46 +0000 <![CDATA[eBay puts third-party AI agents on watchlist]]> https://www.cxnetwork.com/artificial-intelligence/news/ebay-prohibits-agentic-commerce-bots?utm_medium=RSS https://www.cxnetwork.com/artificial-intelligence/news/ebay-prohibits-agentic-commerce-bots?utm_medium=RSS Wed, 04 Mar 2026 13:26:11 +0000 <![CDATA[Customers are “quiet quitting” in latest test for loyalty]]> https://www.cxnetwork.com/customer-loyalty/news/customers-are-quiet-quitting-in-latest-test-for-loyalty?utm_medium=RSS https://www.cxnetwork.com/customer-loyalty/news/customers-are-quiet-quitting-in-latest-test-for-loyalty?utm_medium=RSS Fri, 23 Jan 2026 14:07:25 +0000 <![CDATA[Google launches suite of agentic commerce tools for customers and retailers]]> https://www.cxnetwork.com/artificial-intelligence/news/google-agentic-commerce-ai-shopping?utm_medium=RSS https://www.cxnetwork.com/artificial-intelligence/news/google-agentic-commerce-ai-shopping?utm_medium=RSS Wed, 04 Mar 2026 13:26:51 +0000 <![CDATA[McDonald’s faces lawsuit after misleading McRib ingredients]]> https://www.cxnetwork.com/future-of-cx/news/mcdonalds-faces-lawsuit-after-misleading-mcrib-ingredients?utm_medium=RSS https://www.cxnetwork.com/future-of-cx/news/mcdonalds-faces-lawsuit-after-misleading-mcrib-ingredients?utm_medium=RSS Thu, 08 Jan 2026 11:39:26 +0000 <![CDATA[What's happening to Target's customer experience in 2026?]]> https://www.cxnetwork.com/cx-experience/news/whats-happening-to-targets-customer-experience-in-2026?utm_medium=RSS https://www.cxnetwork.com/cx-experience/news/whats-happening-to-targets-customer-experience-in-2026?utm_medium=RSS Tue, 13 Jan 2026 10:04:28 +0000