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        <description><![CDATA[ CX Network provides insight and inspiration to global customer experience professionals through expertly produced content and digital events. ]]></description>
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        <pubDate>Sat, 05 Sep 2026 13:14:15 +0000</pubDate>
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                <title><![CDATA[Trust over tech: The guarantees consumers need to make machine customers happen]]></title>
                <link>https://www.cxnetwork.com/artificial-intelligence/interviews/customers-trust-machine-customers?utm_medium=RSS</link>
                <description><![CDATA[ Is the pace of AI development undermining consumer adoption? VISA’s Michael Nevski explains ]]></description>
                <author><![CDATA[ cxnews@iqpc.com (CX Network) ]]></author>
                <guid>https://www.cxnetwork.com/artificial-intelligence/interviews/customers-trust-machine-customers?utm_medium=RSS</guid>
                <pubDate>Fri, 04 Sep 2026 00:00:06 +0000</pubDate>
            </item>
                    <item>
                <title><![CDATA[How Oura&#039;s new CX metric is redefining CX observability ahead of a potential IPO]]></title>
                <link>https://www.cxnetwork.com/cx-service-support/interviews/oura-ipo-tcx-metric-cx-ai?utm_medium=RSS</link>
                <description><![CDATA[ Oura’s VP of MX John Moses, explains how he transformed the member experience then created a new metric to measure it ]]></description>
                <author><![CDATA[ melanie.mingas@iqpc.com (Melanie Mingas) ]]></author>
                <guid>https://www.cxnetwork.com/cx-service-support/interviews/oura-ipo-tcx-metric-cx-ai?utm_medium=RSS</guid>
                <pubDate>Thu, 03 Sep 2026 00:00:03 +0000</pubDate>
            </item>
                    <item>
                <title><![CDATA[What role should AI play in a decision system?]]></title>
                <link>https://www.cxnetwork.com/customer-insights/interviews/what-role-should-ai-play-in-a-decision-system?utm_medium=RSS</link>
                <description><![CDATA[ Uber’s Ekaterina Mironova explains how the global tech firm uses AI to make better decisions ]]></description>
                <author><![CDATA[ na123456789@cxnetwork.com (CX Network) ]]></author>
                <guid>https://www.cxnetwork.com/customer-insights/interviews/what-role-should-ai-play-in-a-decision-system?utm_medium=RSS</guid>
                <pubDate>Tue, 01 Sep 2026 00:00:05 +0000</pubDate>
            </item>
                    <item>
                <title><![CDATA[3 Human skills AI can&#039;t replace (and why they matter now)]]></title>
                <link>https://www.cxnetwork.com/cx-service-support/interviews/3-human-skills-ai-cant-replace?utm_medium=RSS</link>
                <description><![CDATA[ As outlined in his new book, Jeff Toister says there are ways only humans can add value in the age of AI ]]></description>
                <author><![CDATA[ na123456789@cxnetwork.com (CX Network) ]]></author>
                <guid>https://www.cxnetwork.com/cx-service-support/interviews/3-human-skills-ai-cant-replace?utm_medium=RSS</guid>
                <pubDate>Mon, 31 Aug 2026 00:00:08 +0000</pubDate>
            </item>
                    <item>
                <title><![CDATA[Bridging the value gap: A Saas CTO explains why your tech isn’t driving value]]></title>
                <link>https://www.cxnetwork.com/cx-experience/interviews/bridge-value-gap-cx-tech?utm_medium=RSS</link>
                <description><![CDATA[ The three things go wrong in the same order, everywhere ]]></description>
                <author><![CDATA[ na123456789@cxnetwork.com (CX Network) ]]></author>
                <guid>https://www.cxnetwork.com/cx-experience/interviews/bridge-value-gap-cx-tech?utm_medium=RSS</guid>
                <pubDate>Thu, 27 Aug 2026 00:00:02 +0000</pubDate>
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                    <item>
                <title><![CDATA[How TikTok Shop cut ticket resolution time by 150%]]></title>
                <link>https://www.cxnetwork.com/contact-center/interviews/how-tiktok-shop-cut-ticket-resolution-time-by-150?utm_medium=RSS</link>
                <description><![CDATA[ Find out how an AI-powered workflow with a two-way framework transformed response times for merchants and customers ]]></description>
                <author><![CDATA[ na123456789@cxnetwork.com (CX Network) ]]></author>
                <guid>https://www.cxnetwork.com/contact-center/interviews/how-tiktok-shop-cut-ticket-resolution-time-by-150?utm_medium=RSS</guid>
                <pubDate>Fri, 28 Aug 2026 08:26:38 +0000</pubDate>
            </item>
                    <item>
                <title><![CDATA[Inside PowerPay: Using AI agents to amplify not replace humans]]></title>
                <link>https://www.cxnetwork.com/cx-service-support/interviews/inside-powerpay-building-ai-agents-that-amplify-not-replace-humans?utm_medium=RSS</link>
                <description><![CDATA[ Fintech founder and CEO Mike Petrakis explains where AI's speed advantage directly translates into better CX ]]></description>
                <author><![CDATA[ melanie.mingas@iqpc.com (Melanie Mingas) ]]></author>
                <guid>https://www.cxnetwork.com/cx-service-support/interviews/inside-powerpay-building-ai-agents-that-amplify-not-replace-humans?utm_medium=RSS</guid>
                <pubDate>Fri, 21 Aug 2026 09:20:08 +0000</pubDate>
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                    <item>
                <title><![CDATA[Using LLMs to create a collaborative journey vision]]></title>
                <link>https://www.cxnetwork.com/artificial-intelligence/interviews/llm-journey-vision-vibe-coding?utm_medium=RSS</link>
                <description><![CDATA[ Service design specialist Olivia Lucas explains why she turned to vibe coding to communicate a UX upgrade ]]></description>
                <author><![CDATA[ melanie.mingas@iqpc.com (Melanie Mingas) ]]></author>
                <guid>https://www.cxnetwork.com/artificial-intelligence/interviews/llm-journey-vision-vibe-coding?utm_medium=RSS</guid>
                <pubDate>Wed, 26 Aug 2026 08:33:28 +0000</pubDate>
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                    <item>
                <title><![CDATA[What your customer insights and data analytics can reveal about ROI]]></title>
                <link>https://www.cxnetwork.com/customer-insights/interviews/what-your-customer-insights-and-data-analytics-can-reveal-about-roi?utm_medium=RSS</link>
                <description><![CDATA[ Paul Weaver, VP of design at Hyatt Hotels explains how UX and CX can be framed as performance indicators ]]></description>
                <author><![CDATA[ na123456789@cxnetwork.com (CX Network) ]]></author>
                <guid>https://www.cxnetwork.com/customer-insights/interviews/what-your-customer-insights-and-data-analytics-can-reveal-about-roi?utm_medium=RSS</guid>
                <pubDate>Wed, 26 Aug 2026 08:36:59 +0000</pubDate>
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                    <item>
                <title><![CDATA[Connecting customer insights and business priorities]]></title>
                <link>https://www.cxnetwork.com/customer-insights/interviews/connecting-customer-insights-and-business-priorities?utm_medium=RSS</link>
                <description><![CDATA[ VMO2’s Jack Austin explains how to bridge the gap without reducing every customer decision to a financial equation ]]></description>
                <author><![CDATA[ na123456789@cxnetwork.com (CX Network) ]]></author>
                <guid>https://www.cxnetwork.com/customer-insights/interviews/connecting-customer-insights-and-business-priorities?utm_medium=RSS</guid>
                <pubDate>Thu, 23 Jul 2026 15:51:52 +0000</pubDate>
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                    <item>
                <title><![CDATA[How to measure the business impact of your AEO and GEO program]]></title>
                <link>https://www.cxnetwork.com/cx-experience/interviews/metrics-aeo-geo?utm_medium=RSS</link>
                <description><![CDATA[ How to measure the business impact of zero-click customer journeys ]]></description>
                <author><![CDATA[ melanie.mingas@iqpc.com (Melanie Mingas) ]]></author>
                <guid>https://www.cxnetwork.com/cx-experience/interviews/metrics-aeo-geo?utm_medium=RSS</guid>
                <pubDate>Thu, 23 Jul 2026 15:51:52 +0000</pubDate>
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                    <item>
                <title><![CDATA[Changing the conversation on AI: 5 questions CX leaders need to ask]]></title>
                <link>https://www.cxnetwork.com/artificial-intelligence/interviews/changing-the-conversation-on-ai-5-questions-cx-leaders-need-to-ask?utm_medium=RSS</link>
                <description><![CDATA[ AI specialist Mrunal Gangrade shares the questions practitioners need to ask to ensure their AI is responsible ]]></description>
                <author><![CDATA[ melanie.mingas@iqpc.com (Melanie Mingas) ]]></author>
                <guid>https://www.cxnetwork.com/artificial-intelligence/interviews/changing-the-conversation-on-ai-5-questions-cx-leaders-need-to-ask?utm_medium=RSS</guid>
                <pubDate>Thu, 23 Jul 2026 15:51:59 +0000</pubDate>
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