<![CDATA[ Interviews RSS Feed]]> https://www.cxnetwork.com/rss/interviews en Fri, 25 Sep 2026 17:40:57 +0000 <![CDATA[Capita's new CX spin-off has a plan to fix customer service]]> https://www.cxnetwork.com/cx-service-support/interviews/capita-cx-spin-off-ellio-customer-service?utm_medium=RSS https://www.cxnetwork.com/cx-service-support/interviews/capita-cx-spin-off-ellio-customer-service?utm_medium=RSS Fri, 18 Sep 2026 09:47:19 +0000 <![CDATA[When universal design stops working - and what is needed next]]> https://www.cxnetwork.com/cx-experience/interviews/universal-design-equitable-ai?utm_medium=RSS https://www.cxnetwork.com/cx-experience/interviews/universal-design-equitable-ai?utm_medium=RSS Fri, 18 Sep 2026 13:49:17 +0000 <![CDATA[The CX metric every AI-first service team needs]]> https://www.cxnetwork.com/cx-service-support/interviews/the-cx-metric-every-ai-first-service-team-needs?utm_medium=RSS https://www.cxnetwork.com/cx-service-support/interviews/the-cx-metric-every-ai-first-service-team-needs?utm_medium=RSS Tue, 22 Sep 2026 15:51:36 +0000 <![CDATA[Trust over tech: The guarantees consumers need to make machine customers happen]]> https://www.cxnetwork.com/artificial-intelligence/interviews/customers-trust-machine-customers?utm_medium=RSS https://www.cxnetwork.com/artificial-intelligence/interviews/customers-trust-machine-customers?utm_medium=RSS Fri, 04 Sep 2026 00:00:06 +0000 <![CDATA[How Oura's new CX metric is redefining CX observability ahead of a potential IPO]]> https://www.cxnetwork.com/cx-service-support/interviews/oura-ipo-tcx-metric-cx-ai?utm_medium=RSS https://www.cxnetwork.com/cx-service-support/interviews/oura-ipo-tcx-metric-cx-ai?utm_medium=RSS Mon, 07 Sep 2026 07:52:44 +0000 <![CDATA[What role should AI play in a decision system?]]> https://www.cxnetwork.com/customer-insights/interviews/what-role-should-ai-play-in-a-decision-system?utm_medium=RSS https://www.cxnetwork.com/customer-insights/interviews/what-role-should-ai-play-in-a-decision-system?utm_medium=RSS Fri, 18 Sep 2026 13:48:12 +0000 <![CDATA[3 Human skills AI can't replace (and why they matter now)]]> https://www.cxnetwork.com/cx-service-support/interviews/3-human-skills-ai-cant-replace?utm_medium=RSS https://www.cxnetwork.com/cx-service-support/interviews/3-human-skills-ai-cant-replace?utm_medium=RSS Tue, 15 Sep 2026 07:12:19 +0000 <![CDATA[Bridging the value gap: A Saas CTO explains why your tech isn’t driving value]]> https://www.cxnetwork.com/cx-experience/interviews/bridge-value-gap-cx-tech?utm_medium=RSS https://www.cxnetwork.com/cx-experience/interviews/bridge-value-gap-cx-tech?utm_medium=RSS Tue, 15 Sep 2026 08:12:15 +0000 <![CDATA[How TikTok Shop cut ticket resolution time by 150%]]> https://www.cxnetwork.com/contact-center/interviews/how-tiktok-shop-cut-ticket-resolution-time-by-150?utm_medium=RSS https://www.cxnetwork.com/contact-center/interviews/how-tiktok-shop-cut-ticket-resolution-time-by-150?utm_medium=RSS Fri, 18 Sep 2026 13:43:48 +0000 <![CDATA[Inside PowerPay: Using AI agents to amplify not replace humans]]> https://www.cxnetwork.com/cx-service-support/interviews/inside-powerpay-building-ai-agents-that-amplify-not-replace-humans?utm_medium=RSS https://www.cxnetwork.com/cx-service-support/interviews/inside-powerpay-building-ai-agents-that-amplify-not-replace-humans?utm_medium=RSS Tue, 15 Sep 2026 07:19:05 +0000 <![CDATA[Using LLMs to create a collaborative journey vision]]> https://www.cxnetwork.com/artificial-intelligence/interviews/llm-journey-vision-vibe-coding?utm_medium=RSS https://www.cxnetwork.com/artificial-intelligence/interviews/llm-journey-vision-vibe-coding?utm_medium=RSS Tue, 15 Sep 2026 07:21:47 +0000 <![CDATA[What your customer insights and data analytics can reveal about ROI]]> https://www.cxnetwork.com/customer-insights/interviews/what-your-customer-insights-and-data-analytics-can-reveal-about-roi?utm_medium=RSS https://www.cxnetwork.com/customer-insights/interviews/what-your-customer-insights-and-data-analytics-can-reveal-about-roi?utm_medium=RSS Fri, 18 Sep 2026 13:47:04 +0000