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        <description><![CDATA[ CX Network provides insight and inspiration to global customer experience professionals through expertly produced content and digital events. ]]></description>
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        <pubDate>Fri, 10 Apr 2026 01:33:28 +0000</pubDate>
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                <title><![CDATA[Experience is everything: The 3 steps that prevent CX failure]]></title>
                <link>https://www.cxnetwork.com/cx-experience/interviews/experience-is-everything-jeannie-walters?utm_medium=RSS</link>
                <description><![CDATA[ As her highly anticipated book launches, Jeannie Walters tells CX Network why discipline is where most organization's CX comes unstuck ]]></description>
                <author><![CDATA[ melanie.mingas@iqpc.com (Melanie Mingas) ]]></author>
                <guid>https://www.cxnetwork.com/cx-experience/interviews/experience-is-everything-jeannie-walters?utm_medium=RSS</guid>
                <pubDate>Thu, 26 Mar 2026 00:00:07 +0000</pubDate>
            </item>
                    <item>
                <title><![CDATA[Reinventing search and discovery within a digital ecosystem]]></title>
                <link>https://www.cxnetwork.com/cx-digital/interviews/search-discovery-digital-cx?utm_medium=RSS</link>
                <description><![CDATA[ Ahead of her session at All Access: Digital CX 2026, Dianna Lyngholm explains why vector AI is the next big thing for ecommerce ]]></description>
                <author><![CDATA[ na123456789@cxnetwork.com (CX Network) ]]></author>
                <guid>https://www.cxnetwork.com/cx-digital/interviews/search-discovery-digital-cx?utm_medium=RSS</guid>
                <pubDate>Thu, 26 Mar 2026 09:17:03 +0000</pubDate>
            </item>
                    <item>
                <title><![CDATA[Why data is the opportunity and enemy in CX ROI]]></title>
                <link>https://www.cxnetwork.com/cx-experience/interviews/why-data-is-the-opportunity-and-enemy-in-cx-roi?utm_medium=RSS</link>
                <description><![CDATA[ Author Martin Meyer-Gossner explains where the biggest ROI challenges lie, and the top questions practitioners should put to external vendors and service provid ]]></description>
                <author><![CDATA[ melanie.mingas@iqpc.com (Melanie Mingas) ]]></author>
                <guid>https://www.cxnetwork.com/cx-experience/interviews/why-data-is-the-opportunity-and-enemy-in-cx-roi?utm_medium=RSS</guid>
                <pubDate>Mon, 23 Feb 2026 00:00:02 +0000</pubDate>
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                    <item>
                <title><![CDATA[VoC 2.0: How EA&#039;s approach to customer listening elevates experiences]]></title>
                <link>https://www.cxnetwork.com/voice-of-the-customer/interviews/ea-customer-listening-voc?utm_medium=RSS</link>
                <description><![CDATA[ EA’s Olivia Lucas and Andra Bond explain how EA makes sense of player feedback at scale ]]></description>
                <author><![CDATA[ melanie.mingas@iqpc.com (Melanie Mingas) ]]></author>
                <guid>https://www.cxnetwork.com/voice-of-the-customer/interviews/ea-customer-listening-voc?utm_medium=RSS</guid>
                <pubDate>Fri, 13 Mar 2026 15:31:55 +0000</pubDate>
            </item>
                    <item>
                <title><![CDATA[Build vs buy: How CarParts.com built 3 CX solutions in-house]]></title>
                <link>https://www.cxnetwork.com/artificial-intelligence/interviews/build-vs-buy-how-carpartscom-built-3-cx-solutions-in-house?utm_medium=RSS</link>
                <description><![CDATA[ Discover how and why CarParts.com decided to build its own ticketing system, chatbot, and product catalog in-house, using AI ]]></description>
                <author><![CDATA[ melanie.mingas@iqpc.com (Melanie Mingas) ]]></author>
                <guid>https://www.cxnetwork.com/artificial-intelligence/interviews/build-vs-buy-how-carpartscom-built-3-cx-solutions-in-house?utm_medium=RSS</guid>
                <pubDate>Wed, 04 Mar 2026 13:15:19 +0000</pubDate>
            </item>
                    <item>
                <title><![CDATA[101 practical principles from behavioral science]]></title>
                <link>https://www.cxnetwork.com/cx-experience/interviews/101-practical-principles-behavioral-science-cx?utm_medium=RSS</link>
                <description><![CDATA[ Mark Levy explains why consumer psychology matters to CX and what practitioners need to know ]]></description>
                <author><![CDATA[ melanie.mingas@iqpc.com (Melanie Mingas) ]]></author>
                <guid>https://www.cxnetwork.com/cx-experience/interviews/101-practical-principles-behavioral-science-cx?utm_medium=RSS</guid>
                <pubDate>Wed, 28 Jan 2026 00:00:05 +0000</pubDate>
            </item>
                    <item>
                <title><![CDATA[How the WNBA is redefining fan engagement through community-led experiences]]></title>
                <link>https://www.cxnetwork.com/customer-loyalty/interviews/how-the-wnba-is-redefining-fan-engagement-through-community-led-experiences?utm_medium=RSS</link>
                <description><![CDATA[ Building lifelong fans: WNBA reveals community-led strategies for engagement ]]></description>
                <author><![CDATA[ amelia.brand@iqpc.co.uk (Amelia Brand) ]]></author>
                <guid>https://www.cxnetwork.com/customer-loyalty/interviews/how-the-wnba-is-redefining-fan-engagement-through-community-led-experiences?utm_medium=RSS</guid>
                <pubDate>Tue, 20 Jan 2026 15:08:03 +0000</pubDate>
            </item>
                    <item>
                <title><![CDATA[How Simon Clarke tells the story in CX]]></title>
                <link>https://www.cxnetwork.com/cx-experience/interviews/telling-the-story-in-cx?utm_medium=RSS</link>
                <description><![CDATA[ Simon Clarke explains how he leverages a passion for design-based problem solving to deliver better CX for Suncorp Bank’s digital customers ]]></description>
                <author><![CDATA[ melanie.mingas@iqpc.com (Melanie Mingas) ]]></author>
                <guid>https://www.cxnetwork.com/cx-experience/interviews/telling-the-story-in-cx?utm_medium=RSS</guid>
                <pubDate>Thu, 15 Jan 2026 09:23:20 +0000</pubDate>
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                    <item>
                <title><![CDATA[How to get started with AI in highly regulated industries]]></title>
                <link>https://www.cxnetwork.com/artificial-intelligence/interviews/how-to-start-ai-regulated-industries?utm_medium=RSS</link>
                <description><![CDATA[ From governance to trust and operationalization, Mrunal Gangrade, VP at JPMorgan Chase & Co, tells CX Network how to get started with AI ]]></description>
                <author><![CDATA[ melanie.mingas@iqpc.com (Melanie Mingas) ]]></author>
                <guid>https://www.cxnetwork.com/artificial-intelligence/interviews/how-to-start-ai-regulated-industries?utm_medium=RSS</guid>
                <pubDate>Wed, 04 Mar 2026 13:27:42 +0000</pubDate>
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                    <item>
                <title><![CDATA[Are AI-generated images putting customers off?]]></title>
                <link>https://www.cxnetwork.com/artificial-intelligence/interviews/ai-generated-images-customer-trust-advertising?utm_medium=RSS</link>
                <description><![CDATA[ Jacqueline Bourke from Getty Images explains why brands should think twice before using AI-generated images in their marketing campaigns ]]></description>
                <author><![CDATA[ melanie.mingas@iqpc.com (Melanie Mingas) ]]></author>
                <guid>https://www.cxnetwork.com/artificial-intelligence/interviews/ai-generated-images-customer-trust-advertising?utm_medium=RSS</guid>
                <pubDate>Wed, 04 Mar 2026 13:27:55 +0000</pubDate>
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                    <item>
                <title><![CDATA[The evolution of flight: The airline experience in 2030]]></title>
                <link>https://www.cxnetwork.com/cx-experience/interviews/evolution-airline-experience-2030?utm_medium=RSS</link>
                <description><![CDATA[ Hear from United’s Innovation head, Jorie Sax, as she explains how to build trust, understand customers, and balance human and machine ]]></description>
                <author><![CDATA[ melanie.mingas@iqpc.com (Melanie Mingas) ]]></author>
                <guid>https://www.cxnetwork.com/cx-experience/interviews/evolution-airline-experience-2030?utm_medium=RSS</guid>
                <pubDate>Tue, 03 Feb 2026 11:07:07 +0000</pubDate>
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                    <item>
                <title><![CDATA[Delivering a customer-first experience in a tech-driven world]]></title>
                <link>https://www.cxnetwork.com/cx-experience/interviews/delivering-a-customer-first-experience-in-a-tech-driven-world?utm_medium=RSS</link>
                <description><![CDATA[ Expereo’s director of CX explains how to put CX at the core of the customer proposition and how to make sound investments in CX tech ]]></description>
                <author><![CDATA[ melanie.mingas@iqpc.com (Melanie Mingas) ]]></author>
                <guid>https://www.cxnetwork.com/cx-experience/interviews/delivering-a-customer-first-experience-in-a-tech-driven-world?utm_medium=RSS</guid>
                <pubDate>Tue, 30 Dec 2025 00:00:06 +0000</pubDate>
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