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        <description><![CDATA[ CX Network provides insight and inspiration to global customer experience professionals through expertly produced content and digital events. ]]></description>
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        <pubDate>Sun, 16 Aug 2026 04:19:51 +0000</pubDate>
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                <title><![CDATA[How TikTok Shop cut ticket resolution time by 150%]]></title>
                <link>https://www.cxnetwork.com/contact-center/interviews/how-tiktok-shop-cut-ticket-resolution-time-by-150?utm_medium=RSS</link>
                <description><![CDATA[ Find out how an AI-powered workflow with a two-way framework transformed response times for merchants and customers ]]></description>
                <author><![CDATA[ na123456789@cxnetwork.com (CX Network) ]]></author>
                <guid>https://www.cxnetwork.com/contact-center/interviews/how-tiktok-shop-cut-ticket-resolution-time-by-150?utm_medium=RSS</guid>
                <pubDate>Thu, 13 Aug 2026 09:42:31 +0000</pubDate>
            </item>
                    <item>
                <title><![CDATA[Inside PowerPay: Using AI agents to amplify not replace humans]]></title>
                <link>https://www.cxnetwork.com/cx-service-support/interviews/inside-powerpay-building-ai-agents-that-amplify-not-replace-humans?utm_medium=RSS</link>
                <description><![CDATA[ Fintech founder and CEO Mike Petrakis explains where AI's speed advantage directly translates into better CX ]]></description>
                <author><![CDATA[ melanie.mingas@iqpc.com (Melanie Mingas) ]]></author>
                <guid>https://www.cxnetwork.com/cx-service-support/interviews/inside-powerpay-building-ai-agents-that-amplify-not-replace-humans?utm_medium=RSS</guid>
                <pubDate>Mon, 03 Aug 2026 00:00:01 +0000</pubDate>
            </item>
                    <item>
                <title><![CDATA[Using LLMs to create a collaborative journey vision]]></title>
                <link>https://www.cxnetwork.com/artificial-intelligence/interviews/llm-journey-vision-vibe-coding?utm_medium=RSS</link>
                <description><![CDATA[ Service design specialist Olivia Lucas explains why she turned to vibe coding to communicate a UX upgrade ]]></description>
                <author><![CDATA[ melanie.mingas@iqpc.com (Melanie Mingas) ]]></author>
                <guid>https://www.cxnetwork.com/artificial-intelligence/interviews/llm-journey-vision-vibe-coding?utm_medium=RSS</guid>
                <pubDate>Tue, 11 Aug 2026 10:08:59 +0000</pubDate>
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                    <item>
                <title><![CDATA[What your customer insights and data analytics can reveal about ROI]]></title>
                <link>https://www.cxnetwork.com/customer-insights/interviews/what-your-customer-insights-and-data-analytics-can-reveal-about-roi?utm_medium=RSS</link>
                <description><![CDATA[ Paul Weaver, VP of design at Hyatt Hotels explains how UX and CX can be framed as performance indicators ]]></description>
                <author><![CDATA[ na123456789@cxnetwork.com (CX Network) ]]></author>
                <guid>https://www.cxnetwork.com/customer-insights/interviews/what-your-customer-insights-and-data-analytics-can-reveal-about-roi?utm_medium=RSS</guid>
                <pubDate>Thu, 23 Jul 2026 15:51:52 +0000</pubDate>
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                    <item>
                <title><![CDATA[Connecting customer insights and business priorities]]></title>
                <link>https://www.cxnetwork.com/customer-insights/interviews/connecting-customer-insights-and-business-priorities?utm_medium=RSS</link>
                <description><![CDATA[ VMO2’s Jack Austin explains how to bridge the gap without reducing every customer decision to a financial equation ]]></description>
                <author><![CDATA[ na123456789@cxnetwork.com (CX Network) ]]></author>
                <guid>https://www.cxnetwork.com/customer-insights/interviews/connecting-customer-insights-and-business-priorities?utm_medium=RSS</guid>
                <pubDate>Thu, 23 Jul 2026 15:51:52 +0000</pubDate>
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                    <item>
                <title><![CDATA[How to measure the business impact of your AEO and GEO program]]></title>
                <link>https://www.cxnetwork.com/cx-experience/interviews/metrics-aeo-geo?utm_medium=RSS</link>
                <description><![CDATA[ How to measure the business impact of zero-click customer journeys ]]></description>
                <author><![CDATA[ melanie.mingas@iqpc.com (Melanie Mingas) ]]></author>
                <guid>https://www.cxnetwork.com/cx-experience/interviews/metrics-aeo-geo?utm_medium=RSS</guid>
                <pubDate>Thu, 23 Jul 2026 15:51:52 +0000</pubDate>
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                    <item>
                <title><![CDATA[Changing the conversation on AI: 5 questions CX leaders need to ask]]></title>
                <link>https://www.cxnetwork.com/artificial-intelligence/interviews/changing-the-conversation-on-ai-5-questions-cx-leaders-need-to-ask?utm_medium=RSS</link>
                <description><![CDATA[ AI specialist Mrunal Gangrade shares the questions practitioners need to ask to ensure their AI is responsible ]]></description>
                <author><![CDATA[ melanie.mingas@iqpc.com (Melanie Mingas) ]]></author>
                <guid>https://www.cxnetwork.com/artificial-intelligence/interviews/changing-the-conversation-on-ai-5-questions-cx-leaders-need-to-ask?utm_medium=RSS</guid>
                <pubDate>Thu, 23 Jul 2026 15:51:59 +0000</pubDate>
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                    <item>
                <title><![CDATA[How do you rank in ChatGPT, Claude, and Perplexity?]]></title>
                <link>https://www.cxnetwork.com/journey-mapping/interviews/how-to-rank-in-chatgpt-claude-perplexity?utm_medium=RSS</link>
                <description><![CDATA[ As her book is published, author Heather Holmes explains what CX needs to know about AI search ]]></description>
                <author><![CDATA[ melanie.mingas@iqpc.com (Melanie Mingas) ]]></author>
                <guid>https://www.cxnetwork.com/journey-mapping/interviews/how-to-rank-in-chatgpt-claude-perplexity?utm_medium=RSS</guid>
                <pubDate>Thu, 23 Jul 2026 15:51:59 +0000</pubDate>
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                    <item>
                <title><![CDATA[Changing the thinking around data and AI governance]]></title>
                <link>https://www.cxnetwork.com/customer-insights/interviews/changing-data-ai-governance?utm_medium=RSS</link>
                <description><![CDATA[ Informatica’s Greg Hanson talks to CX Network about data quality and AI governance ]]></description>
                <author><![CDATA[ chloe.chappell@iqpc.co.uk (Chloe Chappell) ]]></author>
                <guid>https://www.cxnetwork.com/customer-insights/interviews/changing-data-ai-governance?utm_medium=RSS</guid>
                <pubDate>Thu, 23 Jul 2026 15:51:59 +0000</pubDate>
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                    <item>
                <title><![CDATA[Right person, right place, right time: The forces changing WFM]]></title>
                <link>https://www.cxnetwork.com/contact-center/interviews/right-person-right-place-right-time-the-forces-changing-wfm?utm_medium=RSS</link>
                <description><![CDATA[ Ahead of his session at All Access: Future Contact Centers 2026, Roche’s Bryce Ackerman explains why WFM is breaking free ]]></description>
                <author><![CDATA[ melanie.mingas@iqpc.com (Melanie Mingas) ]]></author>
                <guid>https://www.cxnetwork.com/contact-center/interviews/right-person-right-place-right-time-the-forces-changing-wfm?utm_medium=RSS</guid>
                <pubDate>Thu, 30 Jul 2026 13:42:13 +0000</pubDate>
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                    <item>
                <title><![CDATA[Cutting costs keeping customers: How CX can achieve the impossible]]></title>
                <link>https://www.cxnetwork.com/artificial-intelligence/interviews/cutting-costs-keeping-customers-how-cx-can-achieve-the-impossible?utm_medium=RSS</link>
                <description><![CDATA[ Nathalie DeChellis from Genesys explains how agentic orchestration is changing the game for CX ]]></description>
                <author><![CDATA[ na123456789@cxnetwork.com (CX Network) ]]></author>
                <guid>https://www.cxnetwork.com/artificial-intelligence/interviews/cutting-costs-keeping-customers-how-cx-can-achieve-the-impossible?utm_medium=RSS</guid>
                <pubDate>Thu, 23 Jul 2026 15:51:59 +0000</pubDate>
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                <title><![CDATA[Securing the contact center in the AI era: Prompt injection, consumer privacy, a...]]></title>
                <link>https://www.cxnetwork.com/contact-center/interviews/secure-contact-center-ai?utm_medium=RSS</link>
                <description><![CDATA[ Qualtrics CSO Assaf Keren talks about enhancing data security, preserving customer trust, and reducing the threat of prompt injection ]]></description>
                <author><![CDATA[ melanie.mingas@iqpc.com (Melanie Mingas) ]]></author>
                <guid>https://www.cxnetwork.com/contact-center/interviews/secure-contact-center-ai?utm_medium=RSS</guid>
                <pubDate>Thu, 23 Jul 2026 15:51:59 +0000</pubDate>
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