<![CDATA[ Interviews RSS Feed]]> https://www.cxnetwork.com/rss/interviews en Sat, 06 Jun 2026 13:55:43 +0000 <![CDATA[Changing the thinking around data and AI governance]]> https://www.cxnetwork.com/customer-insights/interviews/changing-data-ai-governance?utm_medium=RSS https://www.cxnetwork.com/customer-insights/interviews/changing-data-ai-governance?utm_medium=RSS Thu, 04 Jun 2026 00:00:06 +0000 <![CDATA[Right person, right place, right time: The forces changing WFM]]> https://www.cxnetwork.com/contact-center/interviews/right-person-right-place-right-time-the-forces-changing-wfm?utm_medium=RSS https://www.cxnetwork.com/contact-center/interviews/right-person-right-place-right-time-the-forces-changing-wfm?utm_medium=RSS Thu, 28 May 2026 08:56:20 +0000 <![CDATA[Cutting costs keeping customers: How CX can achieve the impossible]]> https://www.cxnetwork.com/artificial-intelligence/interviews/cutting-costs-keeping-customers-how-cx-can-achieve-the-impossible?utm_medium=RSS https://www.cxnetwork.com/artificial-intelligence/interviews/cutting-costs-keeping-customers-how-cx-can-achieve-the-impossible?utm_medium=RSS Fri, 29 May 2026 11:01:06 +0000 <![CDATA[Securing the contact center in the AI era: Prompt injection, consumer privacy, a...]]> https://www.cxnetwork.com/contact-center/interviews/secure-contact-center-ai?utm_medium=RSS https://www.cxnetwork.com/contact-center/interviews/secure-contact-center-ai?utm_medium=RSS Thu, 04 Jun 2026 08:53:35 +0000 <![CDATA[Building brand trust in an agentic economy]]> https://www.cxnetwork.com/customer-loyalty/interviews/building-brand-trust-in-an-agentic-economy?utm_medium=RSS https://www.cxnetwork.com/customer-loyalty/interviews/building-brand-trust-in-an-agentic-economy?utm_medium=RSS Wed, 13 May 2026 00:00:07 +0000 <![CDATA[Surviving the crisis in CX: Unlock potential, articulate value, and avoid lock-i...]]> https://www.cxnetwork.com/cx-experience/interviews/surviving-the-crisis-in-cx-customer-worthy?utm_medium=RSS https://www.cxnetwork.com/cx-experience/interviews/surviving-the-crisis-in-cx-customer-worthy?utm_medium=RSS Fri, 22 May 2026 09:44:45 +0000 <![CDATA[Putting the customer lifecycle at the heart of the business]]> https://www.cxnetwork.com/cx-experience/interviews/putting-the-customer-lifecycle-at-the-heart-of-the-business?utm_medium=RSS https://www.cxnetwork.com/cx-experience/interviews/putting-the-customer-lifecycle-at-the-heart-of-the-business?utm_medium=RSS Fri, 08 May 2026 12:07:12 +0000 <![CDATA[Experience is everything: The 3 steps that prevent CX failure]]> https://www.cxnetwork.com/cx-experience/interviews/experience-is-everything-jeannie-walters?utm_medium=RSS https://www.cxnetwork.com/cx-experience/interviews/experience-is-everything-jeannie-walters?utm_medium=RSS Fri, 08 May 2026 12:12:08 +0000 <![CDATA[Reinventing search and discovery within a digital ecosystem]]> https://www.cxnetwork.com/cx-digital/interviews/search-discovery-digital-cx?utm_medium=RSS https://www.cxnetwork.com/cx-digital/interviews/search-discovery-digital-cx?utm_medium=RSS Fri, 24 Apr 2026 12:13:47 +0000 <![CDATA[Why data is the opportunity and enemy in CX ROI]]> https://www.cxnetwork.com/cx-experience/interviews/why-data-is-the-opportunity-and-enemy-in-cx-roi?utm_medium=RSS https://www.cxnetwork.com/cx-experience/interviews/why-data-is-the-opportunity-and-enemy-in-cx-roi?utm_medium=RSS Thu, 04 Jun 2026 08:53:52 +0000 <![CDATA[VoC 2.0: How EA's approach to customer listening elevates experiences]]> https://www.cxnetwork.com/voice-of-the-customer/interviews/ea-customer-listening-voc?utm_medium=RSS https://www.cxnetwork.com/voice-of-the-customer/interviews/ea-customer-listening-voc?utm_medium=RSS Fri, 13 Mar 2026 15:31:55 +0000 <![CDATA[Build vs buy: How CarParts.com built 3 CX solutions in-house]]> https://www.cxnetwork.com/artificial-intelligence/interviews/build-vs-buy-how-carpartscom-built-3-cx-solutions-in-house?utm_medium=RSS https://www.cxnetwork.com/artificial-intelligence/interviews/build-vs-buy-how-carpartscom-built-3-cx-solutions-in-house?utm_medium=RSS Tue, 26 May 2026 13:39:33 +0000