<![CDATA[ Omnichannel RSS Feed]]> https://www.cxnetwork.com/rss/categories/omnichannel en Thu, 30 Apr 2026 23:47:51 +0000 <![CDATA[6 Essential tools to drive visibility in AI-search]]> https://www.cxnetwork.com/omnichannel/articles/6-essential-tools-to-drive-visibility-in-ai-search?utm_medium=RSS https://www.cxnetwork.com/omnichannel/articles/6-essential-tools-to-drive-visibility-in-ai-search?utm_medium=RSS Mon, 27 Apr 2026 16:24:17 +0000 <![CDATA[Retail traffic from LLMs up 393% year-on-year]]> https://www.cxnetwork.com/omnichannel/news/retail-traffic-from-llms-up-393-year-on-year?utm_medium=RSS https://www.cxnetwork.com/omnichannel/news/retail-traffic-from-llms-up-393-year-on-year?utm_medium=RSS Mon, 27 Apr 2026 16:24:09 +0000 <![CDATA[American Express and Visa put their money on agentic commerce]]> https://www.cxnetwork.com/cx-experience/news/american-express-visa-agentic-commerce?utm_medium=RSS https://www.cxnetwork.com/cx-experience/news/american-express-visa-agentic-commerce?utm_medium=RSS Fri, 24 Apr 2026 10:08:59 +0000 <![CDATA[The path to omnichannel customer engagement]]> https://www.cxnetwork.com/omnichannel/reports/the-path-to-omnichannel-customer-engagement?utm_medium=RSS https://www.cxnetwork.com/omnichannel/reports/the-path-to-omnichannel-customer-engagement?utm_medium=RSS Tue, 14 Apr 2026 08:35:14 +0000 <![CDATA[Sun goes down on Meta’s Horizon Worlds]]> https://www.cxnetwork.com/cx-experience/news/meta-horizon-worlds?utm_medium=RSS https://www.cxnetwork.com/cx-experience/news/meta-horizon-worlds?utm_medium=RSS Fri, 24 Apr 2026 10:09:10 +0000 <![CDATA[Stop guessing your customer communications strategy]]> https://www.cxnetwork.com/omnichannel/whitepapers/customer-communications-strategy?utm_medium=RSS https://www.cxnetwork.com/omnichannel/whitepapers/customer-communications-strategy?utm_medium=RSS Wed, 22 Apr 2026 09:21:33 +0000 <![CDATA[The identity-first approach to improving CX and marketing ROI in 2026]]> https://www.cxnetwork.com/omnichannel/articles/identity-resolution-cx?utm_medium=RSS https://www.cxnetwork.com/omnichannel/articles/identity-resolution-cx?utm_medium=RSS Thu, 12 Mar 2026 00:00:05 +0000 <![CDATA[AI could drive 37% of customer interactions by end of 2026]]> https://www.cxnetwork.com/artificial-intelligence/news/ai-could-drive-37-of-customer-interactions-by-end-of-2026?utm_medium=RSS https://www.cxnetwork.com/artificial-intelligence/news/ai-could-drive-37-of-customer-interactions-by-end-of-2026?utm_medium=RSS Fri, 24 Apr 2026 10:09:19 +0000 <![CDATA[The new rules of discoverability]]> https://www.cxnetwork.com/artificial-intelligence/articles/discoverability-agentic-commerce-cx?utm_medium=RSS https://www.cxnetwork.com/artificial-intelligence/articles/discoverability-agentic-commerce-cx?utm_medium=RSS Fri, 24 Apr 2026 10:09:30 +0000 <![CDATA[Generative AI used by more than one third of people across OECD]]> https://www.cxnetwork.com/artificial-intelligence/news/generative-ai-use-by-individuals-oecd?utm_medium=RSS https://www.cxnetwork.com/artificial-intelligence/news/generative-ai-use-by-individuals-oecd?utm_medium=RSS Fri, 24 Apr 2026 10:09:45 +0000 <![CDATA[eBay puts third-party AI agents on watchlist]]> https://www.cxnetwork.com/artificial-intelligence/news/ebay-prohibits-agentic-commerce-bots?utm_medium=RSS https://www.cxnetwork.com/artificial-intelligence/news/ebay-prohibits-agentic-commerce-bots?utm_medium=RSS Fri, 24 Apr 2026 10:09:56 +0000 <![CDATA[6 Omnichannel strategies that actually increase engagement]]> https://www.cxnetwork.com/omnichannel/articles/6-omnichannel-strategies-that-actually-increase-engagement?utm_medium=RSS https://www.cxnetwork.com/omnichannel/articles/6-omnichannel-strategies-that-actually-increase-engagement?utm_medium=RSS Tue, 23 Dec 2025 14:38:02 +0000