<![CDATA[ Telecoms RSS Feed]]> https://www.cxnetwork.com/rss/categories/cx-telecoms en Fri, 10 Apr 2026 01:37:00 +0000 <![CDATA[How an emotional connection drives customer loyalty]]> https://www.cxnetwork.com/cx-experience/articles/how-emotional-connection-drive-loyalty?utm_medium=RSS https://www.cxnetwork.com/cx-experience/articles/how-emotional-connection-drive-loyalty?utm_medium=RSS Tue, 19 Nov 2024 13:55:52 +0000 <![CDATA[Can CX help double your revenue? Zen Internet’s CX director explains]]> https://www.cxnetwork.com/cx-telecoms/interviews/can-cx-help-to-double-your-revenue-zen-internets-cx-director-explains?utm_medium=RSS https://www.cxnetwork.com/cx-telecoms/interviews/can-cx-help-to-double-your-revenue-zen-internets-cx-director-explains?utm_medium=RSS Fri, 21 Jun 2024 12:07:34 +0000 <![CDATA[A step-by-step guide for customer journey mapping success]]> https://www.cxnetwork.com/cx-experience/articles/what-is-customer-journey-mapping-the-complete-cx-network-guide?utm_medium=RSS https://www.cxnetwork.com/cx-experience/articles/what-is-customer-journey-mapping-the-complete-cx-network-guide?utm_medium=RSS Thu, 05 Sep 2024 20:50:01 +0000 <![CDATA[Meet the board: Nadya Melic, Vodafone Business]]> https://www.cxnetwork.com/cx-telecoms/interviews/meet-the-board-nadya-melic-vodafone-business-2?utm_medium=RSS https://www.cxnetwork.com/cx-telecoms/interviews/meet-the-board-nadya-melic-vodafone-business-2?utm_medium=RSS Tue, 29 Aug 2023 15:22:36 +0000 <![CDATA[Scaling contact center efficiency without disrupting existing operations]]> https://www.cxnetwork.com/cx-telecoms/whitepapers/scaling-contact-center-efficiency-without-disrupting-existing-operations?utm_medium=RSS https://www.cxnetwork.com/cx-telecoms/whitepapers/scaling-contact-center-efficiency-without-disrupting-existing-operations?utm_medium=RSS Tue, 29 Aug 2023 15:22:36 +0000 <![CDATA[Delight your customers with the best-in-class experience]]> https://www.cxnetwork.com/cx-telecoms/whitepapers/delight-your-customers-with-the-best-in-class-experience?utm_medium=RSS https://www.cxnetwork.com/cx-telecoms/whitepapers/delight-your-customers-with-the-best-in-class-experience?utm_medium=RSS Tue, 29 Aug 2023 15:22:36 +0000 <![CDATA[Five brands that put ethics at the heart of their business]]> https://www.cxnetwork.com/cx-experience/articles/five-brands-that-put-ethics-at-the-heart-of-their-business?utm_medium=RSS https://www.cxnetwork.com/cx-experience/articles/five-brands-that-put-ethics-at-the-heart-of-their-business?utm_medium=RSS Tue, 29 Aug 2023 15:18:59 +0000 <![CDATA[How to prove commitment to female empowerment]]> https://www.cxnetwork.com/cx-experience/articles/avoiding-surface-level-support-for-international-womens-day?utm_medium=RSS https://www.cxnetwork.com/cx-experience/articles/avoiding-surface-level-support-for-international-womens-day?utm_medium=RSS Tue, 29 Aug 2023 15:18:58 +0000 <![CDATA[Only 11 Percent of customers find excellent customer service]]> https://www.cxnetwork.com/cx-experience/articles/only-11-percent-of-customers-agree-that-companies-provide-excellent-customer-experience?utm_medium=RSS https://www.cxnetwork.com/cx-experience/articles/only-11-percent-of-customers-agree-that-companies-provide-excellent-customer-experience?utm_medium=RSS Mon, 02 Oct 2023 15:25:04 +0000 <![CDATA[Using predictive analytics to create a reliable crystal ball]]> https://www.cxnetwork.com/cx-experience/interviews/gaining-intelligent-insights-through-predictive-analytics?utm_medium=RSS https://www.cxnetwork.com/cx-experience/interviews/gaining-intelligent-insights-through-predictive-analytics?utm_medium=RSS Tue, 29 Aug 2023 15:18:58 +0000 <![CDATA[A glimpse into 2022: How can contact centers plan ahead?]]> https://www.cxnetwork.com/cx-service-support/articles/a-glimpse-into-2022-how-can-contact-centers-plan-ahead?utm_medium=RSS https://www.cxnetwork.com/cx-service-support/articles/a-glimpse-into-2022-how-can-contact-centers-plan-ahead?utm_medium=RSS Mon, 04 Mar 2024 14:38:03 +0000 <![CDATA[Building a customer-centric, sustainability culture in your business]]> https://www.cxnetwork.com/cx-retail/articles/building-a-customer-centric-sustainability-culture-in-your-business?utm_medium=RSS https://www.cxnetwork.com/cx-retail/articles/building-a-customer-centric-sustainability-culture-in-your-business?utm_medium=RSS Tue, 29 Aug 2023 15:18:58 +0000