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        <title><![CDATA[ Customer Service RSS Feed]]></title>
        <link>https://www.cxnetwork.com/rss/categories/cx-service-support</link>
        <description><![CDATA[ &lt;p&gt;Excellent customer service goes beyond resolving issues promptly; it involves creating positive interactions that leave customers satisfied and loyal to the brand. Businesses that prioritize exceptional customer service often see higher customer retention rates, increased customer satisfaction levels, and positive word-of-mouth referrals.&nbsp;&lt;/p&gt;
&lt;p&gt;In today&#039;s digital age, customer service plays a vital role in shaping overall customer experience and influencing purchase decisions. With customers increasingly relying on online channels for shopping and support, businesses must adapt by offering seamless and efficient customer service experiences.&nbsp;&lt;/p&gt;
&lt;p&gt;Check out the insights, interviews and analysis on the skills and technologies that underpin great customer service below and catch up with our ultimate guides to customer service here: The &lt;a href=&quot;https://www.cxnetwork.com/guides/customer-service&quot; target=&quot;_blank&quot; rel=&quot;noopener noreferrer&quot;&gt;customer service&lt;/a&gt; guide, The &lt;a href=&quot;https://www.cxnetwork.com/guides/self-service&quot; target=&quot;_blank&quot; rel=&quot;noopener noreferrer&quot;&gt;self-service&lt;/a&gt; guide, The &lt;a href=&quot;https://www.cxnetwork.com/guides/contact-center-guide&quot; target=&quot;_blank&quot; rel=&quot;noopener noreferrer&quot;&gt;contact center&lt;/a&gt; guide and The &lt;a href=&quot;https://www.cxnetwork.com/guides/omnichannel&quot; target=&quot;_blank&quot; rel=&quot;noopener noreferrer&quot;&gt;omnichannel&lt;/a&gt; guide.&nbsp;&lt;/p&gt; ]]></description>
        <language>en</language>
        <pubDate>Fri, 25 Sep 2026 17:44:01 +0000</pubDate>
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                <title><![CDATA[Every CX start-up funding deal you need to know: September 25]]></title>
                <link>https://www.cxnetwork.com/cx-experience/news/every-cx-start-up-funding-deal-you-need-to-know-september-25?utm_medium=RSS</link>
                <description><![CDATA[ Your weekly funding round-up tracking the CX and service start-ups investors are backing ]]></description>
                <author><![CDATA[ na123456789@cxnetwork.com (CX Network) ]]></author>
                <guid>https://www.cxnetwork.com/cx-experience/news/every-cx-start-up-funding-deal-you-need-to-know-september-25?utm_medium=RSS</guid>
                <pubDate>Fri, 25 Sep 2026 11:00:01 +0000</pubDate>
            </item>
                    <item>
                <title><![CDATA[Every CX start-up funding deal you need to know: September 18]]></title>
                <link>https://www.cxnetwork.com/cx-experience/news/every-cx-start-up-funding-deal-you-need-to-know-september-18?utm_medium=RSS</link>
                <description><![CDATA[ Your weekly funding round-up tracking the CX and service start-ups investors are backing ]]></description>
                <author><![CDATA[ na123456789@cxnetwork.com (CX Network) ]]></author>
                <guid>https://www.cxnetwork.com/cx-experience/news/every-cx-start-up-funding-deal-you-need-to-know-september-18?utm_medium=RSS</guid>
                <pubDate>Thu, 24 Sep 2026 08:43:58 +0000</pubDate>
            </item>
                    <item>
                <title><![CDATA[Capita&#039;s new CX spin-off has a plan to fix customer service]]></title>
                <link>https://www.cxnetwork.com/cx-service-support/interviews/capita-cx-spin-off-ellio-customer-service?utm_medium=RSS</link>
                <description><![CDATA[ CX Network speaks to the CEO of a BPO aiming to change what customers think of service ]]></description>
                <author><![CDATA[ na123456789@cxnetwork.com (CX Network) ]]></author>
                <guid>https://www.cxnetwork.com/cx-service-support/interviews/capita-cx-spin-off-ellio-customer-service?utm_medium=RSS</guid>
                <pubDate>Fri, 18 Sep 2026 09:47:19 +0000</pubDate>
            </item>
                    <item>
                <title><![CDATA[The CX metric every AI-first service team needs]]></title>
                <link>https://www.cxnetwork.com/cx-service-support/interviews/the-cx-metric-every-ai-first-service-team-needs?utm_medium=RSS</link>
                <description><![CDATA[ How measuring Post-Resolution Rework Rate can help CX teams measure the true impact of AI agents ]]></description>
                <author><![CDATA[ na123456789@cxnetwork.com (CX Network) ]]></author>
                <guid>https://www.cxnetwork.com/cx-service-support/interviews/the-cx-metric-every-ai-first-service-team-needs?utm_medium=RSS</guid>
                <pubDate>Tue, 22 Sep 2026 15:51:36 +0000</pubDate>
            </item>
                    <item>
                <title><![CDATA[2026 Business Leaders’ CX Report]]></title>
                <link>https://www.cxnetwork.com/contact-center/whitepapers/2026-business-leaders-cx-report?utm_medium=RSS</link>
                <description><![CDATA[ Insights from 3,600 people that confirm where, when and how AI in CX needs to evolve ]]></description>
                <author><![CDATA[ na123456789@cxnetwork.com (CX Network) ]]></author>
                <guid>https://www.cxnetwork.com/contact-center/whitepapers/2026-business-leaders-cx-report?utm_medium=RSS</guid>
                <pubDate>Wed, 16 Sep 2026 08:34:44 +0000</pubDate>
            </item>
                    <item>
                <title><![CDATA[Every CX start-up funding deal you need to know: September 4]]></title>
                <link>https://www.cxnetwork.com/cx-experience/news/every-vc-cx-deal-you-need-to-know-september-4?utm_medium=RSS</link>
                <description><![CDATA[ Your weekly funding round-up tracking the CX and service start-ups investors are backing ]]></description>
                <author><![CDATA[ na123456789@cxnetwork.com (CX Network) ]]></author>
                <guid>https://www.cxnetwork.com/cx-experience/news/every-vc-cx-deal-you-need-to-know-september-4?utm_medium=RSS</guid>
                <pubDate>Thu, 24 Sep 2026 08:42:52 +0000</pubDate>
            </item>
                    <item>
                <title><![CDATA[How Oura&#039;s new CX metric is redefining CX observability ahead of a potential IPO]]></title>
                <link>https://www.cxnetwork.com/cx-service-support/interviews/oura-ipo-tcx-metric-cx-ai?utm_medium=RSS</link>
                <description><![CDATA[ Oura’s VP of MX John Moses, explains how he transformed the member experience then created a new metric to measure it ]]></description>
                <author><![CDATA[ melanie.mingas@iqpc.com (Melanie Mingas) ]]></author>
                <guid>https://www.cxnetwork.com/cx-service-support/interviews/oura-ipo-tcx-metric-cx-ai?utm_medium=RSS</guid>
                <pubDate>Mon, 07 Sep 2026 07:52:44 +0000</pubDate>
            </item>
                    <item>
                <title><![CDATA[Understanding the cost of AI: Token costs, governance and workforce readiness]]></title>
                <link>https://www.cxnetwork.com/artificial-intelligence/articles/understanding-the-cost-of-ai-token-costs-governance-and-workforce-readiness?utm_medium=RSS</link>
                <description><![CDATA[ What needs to be considered when calculating the full cost of AI ]]></description>
                <author><![CDATA[ na123456789@cxnetwork.com (CX Network) ]]></author>
                <guid>https://www.cxnetwork.com/artificial-intelligence/articles/understanding-the-cost-of-ai-token-costs-governance-and-workforce-readiness?utm_medium=RSS</guid>
                <pubDate>Mon, 14 Sep 2026 19:52:02 +0000</pubDate>
            </item>
                    <item>
                <title><![CDATA[3 Human skills AI can&#039;t replace (and why they matter now)]]></title>
                <link>https://www.cxnetwork.com/cx-service-support/interviews/3-human-skills-ai-cant-replace?utm_medium=RSS</link>
                <description><![CDATA[ As outlined in his new book, Jeff Toister says there are ways only humans can add value in the age of AI ]]></description>
                <author><![CDATA[ na123456789@cxnetwork.com (CX Network) ]]></author>
                <guid>https://www.cxnetwork.com/cx-service-support/interviews/3-human-skills-ai-cant-replace?utm_medium=RSS</guid>
                <pubDate>Tue, 15 Sep 2026 07:12:19 +0000</pubDate>
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                    <item>
                <title><![CDATA[Your AI dashboards are lying to you: Here are 4 ways to better assess AI perform...]]></title>
                <link>https://www.cxnetwork.com/artificial-intelligence/articles/ai-dashboards-assess-performance?utm_medium=RSS</link>
                <description><![CDATA[ On paper, AI looks like a win. But do customer opinions reflect the same sentiment? ]]></description>
                <author><![CDATA[ sudarshan0041@gmail.com (Sudarshan Reddy Gurampatti) ]]></author>
                <guid>https://www.cxnetwork.com/artificial-intelligence/articles/ai-dashboards-assess-performance?utm_medium=RSS</guid>
                <pubDate>Fri, 18 Sep 2026 13:43:34 +0000</pubDate>
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                    <item>
                <title><![CDATA[Every CX start-up funding deal you need to know: August 21]]></title>
                <link>https://www.cxnetwork.com/cx-experience/news/every-vc-cx-deal-you-need-to-know-august-21?utm_medium=RSS</link>
                <description><![CDATA[ Your weekly funding round-up tracking the CX and service start-ups investors are backing ]]></description>
                <author><![CDATA[ na123456789@cxnetwork.com (CX Network) ]]></author>
                <guid>https://www.cxnetwork.com/cx-experience/news/every-vc-cx-deal-you-need-to-know-august-21?utm_medium=RSS</guid>
                <pubDate>Thu, 24 Sep 2026 08:44:12 +0000</pubDate>
            </item>
                    <item>
                <title><![CDATA[The Back Market story: Building customer trust in a low-frequency purchase categ...]]></title>
                <link>https://www.cxnetwork.com/cx-experience/articles/back-market-digital-trust-cx?utm_medium=RSS</link>
                <description><![CDATA[ How a digital-first brand in a "trust-deficit" category beat the odds on customer trust ]]></description>
                <author><![CDATA[ na123456789@cxnetwork.com (CX Network) ]]></author>
                <guid>https://www.cxnetwork.com/cx-experience/articles/back-market-digital-trust-cx?utm_medium=RSS</guid>
                <pubDate>Tue, 15 Sep 2026 08:26:42 +0000</pubDate>
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