<![CDATA[ Customer Service RSS Feed]]> https://www.cxnetwork.com/rss/categories/cx-service-support en Fri, 06 Nov 2026 03:37:57 +0000 <![CDATA[Voice AI use cases across every stage of resolution]]> https://www.cxnetwork.com/cx-service-support/whitepapers/voice-ai-use-cases-across-every-stage-of-resolution?utm_medium=RSS https://www.cxnetwork.com/cx-service-support/whitepapers/voice-ai-use-cases-across-every-stage-of-resolution?utm_medium=RSS Thu, 05 Nov 2026 15:12:50 +0000 <![CDATA[The cost of cost reduction: An AI governance playbook for customer leaders]]> https://www.cxnetwork.com/artificial-intelligence/articles/the-cost-of-cost-reduction-an-ai-governance-playbook-for-customer-leaders?utm_medium=RSS https://www.cxnetwork.com/artificial-intelligence/articles/the-cost-of-cost-reduction-an-ai-governance-playbook-for-customer-leaders?utm_medium=RSS Thu, 05 Nov 2026 15:22:53 +0000 <![CDATA[Salesforce acquires voice agent leader Cresta]]> https://www.cxnetwork.com/cx-service-support/news/salesforce-acquires-voice-agent-leader-cresta?utm_medium=RSS https://www.cxnetwork.com/cx-service-support/news/salesforce-acquires-voice-agent-leader-cresta?utm_medium=RSS Thu, 05 Nov 2026 15:23:17 +0000 <![CDATA[Every CX start-up funding deal you need to know: October 30]]> https://www.cxnetwork.com/cx-experience/news/every-cx-start-up-funding-deal-you-need-to-know-october-30?utm_medium=RSS https://www.cxnetwork.com/cx-experience/news/every-cx-start-up-funding-deal-you-need-to-know-october-30?utm_medium=RSS Fri, 30 Oct 2026 14:16:00 +0000 <![CDATA[Has customer experience become too effortless?]]> https://www.cxnetwork.com/cx-service-support/articles/customer-experience-service-friction-effortless?utm_medium=RSS https://www.cxnetwork.com/cx-service-support/articles/customer-experience-service-friction-effortless?utm_medium=RSS Thu, 29 Oct 2026 00:00:04 +0000 <![CDATA[Barclays and PayPal among major names to confirm AI job cuts]]> https://www.cxnetwork.com/artificial-intelligence/news/barclays-and-paypal-among-major-names-cutting-jobs-due-to-ai?utm_medium=RSS https://www.cxnetwork.com/artificial-intelligence/news/barclays-and-paypal-among-major-names-cutting-jobs-due-to-ai?utm_medium=RSS Mon, 02 Nov 2026 10:03:01 +0000 <![CDATA[AI agent management: The new CX role you can’t ignore]]> https://www.cxnetwork.com/cx-experience/articles/managing-ai-agents-cx-job?utm_medium=RSS https://www.cxnetwork.com/cx-experience/articles/managing-ai-agents-cx-job?utm_medium=RSS Mon, 02 Nov 2026 10:02:42 +0000 <![CDATA[Why post-sales service is now your best AI search strategy]]> https://www.cxnetwork.com/cx-service-support/interviews/ai-search-customer-reviews-customer-service-post-sale?utm_medium=RSS https://www.cxnetwork.com/cx-service-support/interviews/ai-search-customer-reviews-customer-service-post-sale?utm_medium=RSS Wed, 21 Oct 2026 00:00:07 +0000 <![CDATA[Who audits your AI Agents? How to establish independent QA for contact centers]]> https://www.cxnetwork.com/contact-center/articles/ai-quality-assurance-contact-centers?utm_medium=RSS https://www.cxnetwork.com/contact-center/articles/ai-quality-assurance-contact-centers?utm_medium=RSS Mon, 19 Oct 2026 00:00:11 +0000 <![CDATA[Every CX start-up funding deal you need to know: October 16]]> https://www.cxnetwork.com/cx-experience/articles/every-cx-start-up-funding-deal-you-need-to-know-october-16?utm_medium=RSS https://www.cxnetwork.com/cx-experience/articles/every-cx-start-up-funding-deal-you-need-to-know-october-16?utm_medium=RSS Fri, 16 Oct 2026 00:00:05 +0000 <![CDATA[Chatbot disclosure laws: How California and Europe are changing conversational A...]]> https://www.cxnetwork.com/artificial-intelligence/articles/chatbot-regulations-ab-1609-eu-ai-act?utm_medium=RSS https://www.cxnetwork.com/artificial-intelligence/articles/chatbot-regulations-ab-1609-eu-ai-act?utm_medium=RSS Mon, 02 Nov 2026 10:01:49 +0000 <![CDATA[Every CX start-up funding deal you need to know: October 9]]> https://www.cxnetwork.com/cx-experience/news/every-cx-start-up-funding-deal-you-need-to-know-october-9?utm_medium=RSS https://www.cxnetwork.com/cx-experience/news/every-cx-start-up-funding-deal-you-need-to-know-october-9?utm_medium=RSS Fri, 09 Oct 2026 00:00:10 +0000