<![CDATA[ Customer Experience RSS Feed]]> https://www.cxnetwork.com/rss/categories/cx-experience en Fri, 06 Nov 2026 03:36:44 +0000 <![CDATA[Have your say on the state of CX in 2027]]> https://www.cxnetwork.com/cx-experience/articles/cx-horizons-survey-2027?utm_medium=RSS https://www.cxnetwork.com/cx-experience/articles/cx-horizons-survey-2027?utm_medium=RSS Thu, 15 Oct 2026 14:30:21 +0000 <![CDATA[Meet the board: Kellanova’s Phil Wilkinson on breaking down the boundaries in CX]]> https://www.cxnetwork.com/cx-experience/interviews/meet-advsory-board-kellanova-phil-wilkinson-breaking-down-boundaries-cx?utm_medium=RSS https://www.cxnetwork.com/cx-experience/interviews/meet-advsory-board-kellanova-phil-wilkinson-breaking-down-boundaries-cx?utm_medium=RSS Thu, 05 Nov 2026 15:23:16 +0000 <![CDATA[Every CX start-up funding deal you need to know: October 30]]> https://www.cxnetwork.com/cx-experience/news/every-cx-start-up-funding-deal-you-need-to-know-october-30?utm_medium=RSS https://www.cxnetwork.com/cx-experience/news/every-cx-start-up-funding-deal-you-need-to-know-october-30?utm_medium=RSS Fri, 30 Oct 2026 14:16:00 +0000 <![CDATA[Every CX start-up funding deal you need to know: October 23]]> https://www.cxnetwork.com/cx-experience/news/every-cx-start-up-funding-deal-you-need-to-know-october-23?utm_medium=RSS https://www.cxnetwork.com/cx-experience/news/every-cx-start-up-funding-deal-you-need-to-know-october-23?utm_medium=RSS Thu, 29 Oct 2026 08:47:16 +0000 <![CDATA[AI agent management: The new CX role you can’t ignore]]> https://www.cxnetwork.com/cx-experience/articles/managing-ai-agents-cx-job?utm_medium=RSS https://www.cxnetwork.com/cx-experience/articles/managing-ai-agents-cx-job?utm_medium=RSS Mon, 02 Nov 2026 10:02:42 +0000 <![CDATA[Why post-sales service is now your best AI search strategy]]> https://www.cxnetwork.com/cx-service-support/interviews/ai-search-customer-reviews-customer-service-post-sale?utm_medium=RSS https://www.cxnetwork.com/cx-service-support/interviews/ai-search-customer-reviews-customer-service-post-sale?utm_medium=RSS Wed, 21 Oct 2026 00:00:07 +0000 <![CDATA[CX budget insights for 2027: 4 spending tips and 11 questions for your vendors]]> https://www.cxnetwork.com/cx-experience/articles/cx-budget-2027-spending-tips?utm_medium=RSS https://www.cxnetwork.com/cx-experience/articles/cx-budget-2027-spending-tips?utm_medium=RSS Mon, 02 Nov 2026 13:36:19 +0000 <![CDATA[Every CX start-up funding deal you need to know: October 16]]> https://www.cxnetwork.com/cx-experience/articles/every-cx-start-up-funding-deal-you-need-to-know-october-16?utm_medium=RSS https://www.cxnetwork.com/cx-experience/articles/every-cx-start-up-funding-deal-you-need-to-know-october-16?utm_medium=RSS Fri, 16 Oct 2026 00:00:05 +0000 <![CDATA[Meet the board: How Paul Weaver turned a passion for gaming into a career in pro...]]> https://www.cxnetwork.com/cx-experience/interviews/meet-the-board-paul-weaver-hyatt-hotels?utm_medium=RSS https://www.cxnetwork.com/cx-experience/interviews/meet-the-board-paul-weaver-hyatt-hotels?utm_medium=RSS Mon, 02 Nov 2026 10:48:45 +0000 <![CDATA[The loyalty paradox: Why customers trust their own AI, but fear yours]]> https://www.cxnetwork.com/cx-experience/articles/the-loyalty-paradox-why-customers-trust-their-own-ai-but-fear-yours?utm_medium=RSS https://www.cxnetwork.com/cx-experience/articles/the-loyalty-paradox-why-customers-trust-their-own-ai-but-fear-yours?utm_medium=RSS Wed, 14 Oct 2026 00:00:08 +0000 <![CDATA[6 AI challenges for CX to tackle in 2027]]> https://www.cxnetwork.com/cx-experience/articles/6-ai-challenges-for-cx-to-tackle-in-2027?utm_medium=RSS https://www.cxnetwork.com/cx-experience/articles/6-ai-challenges-for-cx-to-tackle-in-2027?utm_medium=RSS Mon, 02 Nov 2026 10:01:56 +0000 <![CDATA[Every CX start-up funding deal you need to know: October 9]]> https://www.cxnetwork.com/cx-experience/news/every-cx-start-up-funding-deal-you-need-to-know-october-9?utm_medium=RSS https://www.cxnetwork.com/cx-experience/news/every-cx-start-up-funding-deal-you-need-to-know-october-9?utm_medium=RSS Fri, 09 Oct 2026 00:00:10 +0000