<![CDATA[ Customer Experience RSS Feed]]> https://www.cxnetwork.com/rss/categories/cx-experience en Sat, 18 Jul 2026 00:11:02 +0000 <![CDATA[Why CX budgets are won at mid-year, not year-end]]> https://www.cxnetwork.com/cx-experience/articles/why-cx-budgets-are-won-at-mid-year-not-year-end?utm_medium=RSS https://www.cxnetwork.com/cx-experience/articles/why-cx-budgets-are-won-at-mid-year-not-year-end?utm_medium=RSS Thu, 16 Jul 2026 00:00:02 +0000 <![CDATA[How to measure the business impact of your AEO and GEO program]]> https://www.cxnetwork.com/cx-experience/interviews/metrics-aeo-geo?utm_medium=RSS https://www.cxnetwork.com/cx-experience/interviews/metrics-aeo-geo?utm_medium=RSS Wed, 15 Jul 2026 00:00:03 +0000 <![CDATA[Retail 2.0: Agentic commerce and the future of how customers buy]]> https://www.cxnetwork.com/cx-experience/reports/retail-agentic-commerce-future-cx?utm_medium=RSS https://www.cxnetwork.com/cx-experience/reports/retail-agentic-commerce-future-cx?utm_medium=RSS Tue, 14 Jul 2026 14:13:29 +0000 <![CDATA[How it started, how it’s going: 5 Ways CX spending has changed this decade]]> https://www.cxnetwork.com/cx-experience/articles/cx-spending-changes-since-2020?utm_medium=RSS https://www.cxnetwork.com/cx-experience/articles/cx-spending-changes-since-2020?utm_medium=RSS Wed, 08 Jul 2026 07:27:29 +0000 <![CDATA[Microsoft joins FDE bandwagon with $2.5bn Microsoft Frontier Company]]> https://www.cxnetwork.com/cx-experience/news/microsoft-joins-fde-bandwagon-with-25bn-microsoft-frontier-company?utm_medium=RSS https://www.cxnetwork.com/cx-experience/news/microsoft-joins-fde-bandwagon-with-25bn-microsoft-frontier-company?utm_medium=RSS Wed, 08 Jul 2026 10:29:10 +0000 <![CDATA[CX isn't in crisis. It's having its finest hour]]> https://www.cxnetwork.com/cx-experience/articles/cx-isnt-in-crisis-its-having-its-finest-hour?utm_medium=RSS https://www.cxnetwork.com/cx-experience/articles/cx-isnt-in-crisis-its-having-its-finest-hour?utm_medium=RSS Tue, 30 Jun 2026 00:00:04 +0000 <![CDATA[The 10 major changes on the horizon for CX]]> https://www.cxnetwork.com/cx-experience/articles/10-major-changes-future-cx?utm_medium=RSS https://www.cxnetwork.com/cx-experience/articles/10-major-changes-future-cx?utm_medium=RSS Tue, 07 Jul 2026 13:19:07 +0000 <![CDATA[What's shaping BFSI in 2026?]]> https://www.cxnetwork.com/cx-experience/infographics/whats-shaping-bfsi-in-2026?utm_medium=RSS https://www.cxnetwork.com/cx-experience/infographics/whats-shaping-bfsi-in-2026?utm_medium=RSS Mon, 29 Jun 2026 15:54:01 +0000 <![CDATA[Salesforce launches pay-per-resolution agent]]> https://www.cxnetwork.com/cx-experience/news/salesforce-launches-pay-per-resolution-agent?utm_medium=RSS https://www.cxnetwork.com/cx-experience/news/salesforce-launches-pay-per-resolution-agent?utm_medium=RSS Fri, 26 Jun 2026 15:00:03 +0000 <![CDATA[Back to basics: Getting onboarding, claims and service right in insurance]]> https://www.cxnetwork.com/cx-experience/reports/back-to-basics-getting-onboarding-claims-and-service-right-in-insurance?utm_medium=RSS https://www.cxnetwork.com/cx-experience/reports/back-to-basics-getting-onboarding-claims-and-service-right-in-insurance?utm_medium=RSS Tue, 14 Jul 2026 14:50:07 +0000 <![CDATA[Virtual influencers being used for customer acquisition]]> https://www.cxnetwork.com/cx-experience/news/virtual-influencers-customer-acquisition?utm_medium=RSS https://www.cxnetwork.com/cx-experience/news/virtual-influencers-customer-acquisition?utm_medium=RSS Wed, 15 Jul 2026 08:33:52 +0000 <![CDATA[Refinanced Medallia to double down on generative AI and automation]]> https://www.cxnetwork.com/cx-experience/news/refinanced-medallia-to-double-down-on-generative-ai-and-automation?utm_medium=RSS https://www.cxnetwork.com/cx-experience/news/refinanced-medallia-to-double-down-on-generative-ai-and-automation?utm_medium=RSS Fri, 19 Jun 2026 09:58:46 +0000