<![CDATA[ Customer Experience RSS Feed]]> https://www.cxnetwork.com/rss/categories/cx-experience en Sun, 16 Aug 2026 04:22:45 +0000 <![CDATA[81% of global IT leaders say AI failure puts career “at risk”]]> https://www.cxnetwork.com/cx-experience/news/ai-failure-puts-career-at-risk?utm_medium=RSS https://www.cxnetwork.com/cx-experience/news/ai-failure-puts-career-at-risk?utm_medium=RSS Fri, 14 Aug 2026 00:00:06 +0000 <![CDATA[Every VC CX deal you need to know: August 14]]> https://www.cxnetwork.com/cx-experience/news/every-vc-cx-deal-you-need-to-know-august-14?utm_medium=RSS https://www.cxnetwork.com/cx-experience/news/every-vc-cx-deal-you-need-to-know-august-14?utm_medium=RSS Fri, 14 Aug 2026 00:00:06 +0000 <![CDATA[“Ultimate” Harry Potter Shop to open in London this year]]> https://www.cxnetwork.com/cx-experience/news/ultimate-harry-potter-shop-to-open-in-london-this-year?utm_medium=RSS https://www.cxnetwork.com/cx-experience/news/ultimate-harry-potter-shop-to-open-in-london-this-year?utm_medium=RSS Wed, 12 Aug 2026 00:00:06 +0000 <![CDATA[AddSearch upgrades UX as consumer search goes conversational]]> https://www.cxnetwork.com/cx-experience/news/addsearch-upgrades-ux-as-consumer-search-goes-conversational?utm_medium=RSS https://www.cxnetwork.com/cx-experience/news/addsearch-upgrades-ux-as-consumer-search-goes-conversational?utm_medium=RSS Tue, 11 Aug 2026 12:55:30 +0000 <![CDATA[Revolut becomes first global fintech to launch in Australia]]> https://www.cxnetwork.com/cx-experience/news/revolut-becomes-first-global-fintech-to-launch-in-australia?utm_medium=RSS https://www.cxnetwork.com/cx-experience/news/revolut-becomes-first-global-fintech-to-launch-in-australia?utm_medium=RSS Thu, 23 Jul 2026 15:51:52 +0000 <![CDATA[Why CX budgets are won at mid-year, not year-end]]> https://www.cxnetwork.com/cx-experience/articles/why-cx-budgets-are-won-at-mid-year-not-year-end?utm_medium=RSS https://www.cxnetwork.com/cx-experience/articles/why-cx-budgets-are-won-at-mid-year-not-year-end?utm_medium=RSS Thu, 23 Jul 2026 15:51:52 +0000 <![CDATA[How to measure the business impact of your AEO and GEO program]]> https://www.cxnetwork.com/cx-experience/interviews/metrics-aeo-geo?utm_medium=RSS https://www.cxnetwork.com/cx-experience/interviews/metrics-aeo-geo?utm_medium=RSS Thu, 23 Jul 2026 15:51:52 +0000 <![CDATA[Retail 2.0: Agentic commerce and the future of how customers buy]]> https://www.cxnetwork.com/cx-experience/reports/retail-agentic-commerce-future-cx?utm_medium=RSS https://www.cxnetwork.com/cx-experience/reports/retail-agentic-commerce-future-cx?utm_medium=RSS Thu, 23 Jul 2026 15:51:52 +0000 <![CDATA[How it started, how it’s going: 5 Ways CX spending has changed this decade]]> https://www.cxnetwork.com/cx-experience/articles/cx-spending-changes-since-2020?utm_medium=RSS https://www.cxnetwork.com/cx-experience/articles/cx-spending-changes-since-2020?utm_medium=RSS Thu, 30 Jul 2026 13:42:13 +0000 <![CDATA[Microsoft joins FDE bandwagon with $2.5bn Microsoft Frontier Company]]> https://www.cxnetwork.com/cx-experience/news/microsoft-joins-fde-bandwagon-with-25bn-microsoft-frontier-company?utm_medium=RSS https://www.cxnetwork.com/cx-experience/news/microsoft-joins-fde-bandwagon-with-25bn-microsoft-frontier-company?utm_medium=RSS Thu, 23 Jul 2026 15:51:52 +0000 <![CDATA[CX isn't in crisis. It's having its finest hour]]> https://www.cxnetwork.com/cx-experience/articles/cx-isnt-in-crisis-its-having-its-finest-hour?utm_medium=RSS https://www.cxnetwork.com/cx-experience/articles/cx-isnt-in-crisis-its-having-its-finest-hour?utm_medium=RSS Thu, 30 Jul 2026 17:05:36 +0000 <![CDATA[The 10 major changes on the horizon for CX]]> https://www.cxnetwork.com/cx-experience/articles/10-major-changes-future-cx?utm_medium=RSS https://www.cxnetwork.com/cx-experience/articles/10-major-changes-future-cx?utm_medium=RSS Thu, 23 Jul 2026 15:51:59 +0000