<![CDATA[ Artificial Intelligence in CX RSS Feed]]> https://www.cxnetwork.com/rss/categories/artificial-intelligence en Sat, 05 Sep 2026 13:15:19 +0000 <![CDATA[Trust over tech: The guarantees consumers need to make machine customers happen]]> https://www.cxnetwork.com/artificial-intelligence/interviews/customers-trust-machine-customers?utm_medium=RSS https://www.cxnetwork.com/artificial-intelligence/interviews/customers-trust-machine-customers?utm_medium=RSS Fri, 04 Sep 2026 00:00:06 +0000 <![CDATA[Every VC CX deal you need to know: September 4]]> https://www.cxnetwork.com/cx-experience/news/every-vc-cx-deal-you-need-to-know-september-4?utm_medium=RSS https://www.cxnetwork.com/cx-experience/news/every-vc-cx-deal-you-need-to-know-september-4?utm_medium=RSS Fri, 04 Sep 2026 00:00:06 +0000 <![CDATA[Understanding the cost of AI: Token costs, governance and workforce readiness]]> https://www.cxnetwork.com/artificial-intelligence/articles/understanding-the-cost-of-ai-token-costs-governance-and-workforce-readiness?utm_medium=RSS https://www.cxnetwork.com/artificial-intelligence/articles/understanding-the-cost-of-ai-token-costs-governance-and-workforce-readiness?utm_medium=RSS Thu, 03 Sep 2026 00:00:03 +0000 <![CDATA[How Oura's new CX metric is redefining CX observability ahead of a potential IPO]]> https://www.cxnetwork.com/cx-service-support/interviews/oura-ipo-tcx-metric-cx-ai?utm_medium=RSS https://www.cxnetwork.com/cx-service-support/interviews/oura-ipo-tcx-metric-cx-ai?utm_medium=RSS Thu, 03 Sep 2026 00:00:03 +0000 <![CDATA[What role should AI play in a decision system?]]> https://www.cxnetwork.com/customer-insights/interviews/what-role-should-ai-play-in-a-decision-system?utm_medium=RSS https://www.cxnetwork.com/customer-insights/interviews/what-role-should-ai-play-in-a-decision-system?utm_medium=RSS Tue, 01 Sep 2026 00:00:05 +0000 <![CDATA[3 Human skills AI can't replace (and why they matter now)]]> https://www.cxnetwork.com/cx-service-support/interviews/3-human-skills-ai-cant-replace?utm_medium=RSS https://www.cxnetwork.com/cx-service-support/interviews/3-human-skills-ai-cant-replace?utm_medium=RSS Mon, 31 Aug 2026 00:00:08 +0000 <![CDATA[The discovery disruption: 3 steps to take you from SEO to agentic readiness]]> https://www.cxnetwork.com/artificial-intelligence/articles/3-steps-seo-to-agentic-readiness-agentic-commerce?utm_medium=RSS https://www.cxnetwork.com/artificial-intelligence/articles/3-steps-seo-to-agentic-readiness-agentic-commerce?utm_medium=RSS Wed, 26 Aug 2026 08:36:35 +0000 <![CDATA[Your AI dashboards are lying to you: Here are 4 ways to better assess AI perform...]]> https://www.cxnetwork.com/artificial-intelligence/articles/ai-dashboards-assess-performance?utm_medium=RSS https://www.cxnetwork.com/artificial-intelligence/articles/ai-dashboards-assess-performance?utm_medium=RSS Thu, 03 Sep 2026 12:50:58 +0000 <![CDATA[7 Agentic AI use cases in production today]]> https://www.cxnetwork.com/artificial-intelligence/whitepapers/7-agentic-ai-use-cases-in-production-today?utm_medium=RSS https://www.cxnetwork.com/artificial-intelligence/whitepapers/7-agentic-ai-use-cases-in-production-today?utm_medium=RSS Fri, 21 Aug 2026 16:33:04 +0000 <![CDATA[Why AI agents won't fix your decision-making (and 3 things that will)]]> https://www.cxnetwork.com/artificial-intelligence/articles/ai-agents-better-decision-making-3-steps?utm_medium=RSS https://www.cxnetwork.com/artificial-intelligence/articles/ai-agents-better-decision-making-3-steps?utm_medium=RSS Mon, 24 Aug 2026 10:38:28 +0000 <![CDATA[The realities of using AI agents for the helpdesk]]> https://www.cxnetwork.com/contact-center/reports/the-realities-of-using-ai-agents-for-the-helpdesk?utm_medium=RSS https://www.cxnetwork.com/contact-center/reports/the-realities-of-using-ai-agents-for-the-helpdesk?utm_medium=RSS Thu, 20 Aug 2026 00:00:07 +0000 <![CDATA[Before you buy: Six questions for retail leaders evaluating AI]]> https://www.cxnetwork.com/artificial-intelligence/whitepapers/six-questions-retail-leaders-ai-procurement?utm_medium=RSS https://www.cxnetwork.com/artificial-intelligence/whitepapers/six-questions-retail-leaders-ai-procurement?utm_medium=RSS Fri, 21 Aug 2026 07:37:34 +0000