<![CDATA[ Artificial Intelligence in CX RSS Feed]]> https://www.cxnetwork.com/rss/categories/artificial-intelligence en Fri, 06 Nov 2026 03:35:40 +0000 <![CDATA[The cost of cost reduction: An AI governance playbook for customer leaders]]> https://www.cxnetwork.com/artificial-intelligence/articles/the-cost-of-cost-reduction-an-ai-governance-playbook-for-customer-leaders?utm_medium=RSS https://www.cxnetwork.com/artificial-intelligence/articles/the-cost-of-cost-reduction-an-ai-governance-playbook-for-customer-leaders?utm_medium=RSS Thu, 05 Nov 2026 15:22:53 +0000 <![CDATA[A framework for measuring AI agent performance in CX]]> https://www.cxnetwork.com/artificial-intelligence/articles/framework-measuring-ai-agent-performance-cx?utm_medium=RSS https://www.cxnetwork.com/artificial-intelligence/articles/framework-measuring-ai-agent-performance-cx?utm_medium=RSS Thu, 05 Nov 2026 15:23:38 +0000 <![CDATA[Salesforce acquires voice agent leader Cresta]]> https://www.cxnetwork.com/cx-service-support/news/salesforce-acquires-voice-agent-leader-cresta?utm_medium=RSS https://www.cxnetwork.com/cx-service-support/news/salesforce-acquires-voice-agent-leader-cresta?utm_medium=RSS Thu, 05 Nov 2026 15:23:17 +0000 <![CDATA[Product managers need a new operating system for the AI era]]> https://www.cxnetwork.com/artificial-intelligence/articles/product-management-ai-era-operating-model?utm_medium=RSS https://www.cxnetwork.com/artificial-intelligence/articles/product-management-ai-era-operating-model?utm_medium=RSS Mon, 02 Nov 2026 10:02:49 +0000 <![CDATA[Barclays and PayPal among major names to confirm AI job cuts]]> https://www.cxnetwork.com/artificial-intelligence/news/barclays-and-paypal-among-major-names-cutting-jobs-due-to-ai?utm_medium=RSS https://www.cxnetwork.com/artificial-intelligence/news/barclays-and-paypal-among-major-names-cutting-jobs-due-to-ai?utm_medium=RSS Mon, 02 Nov 2026 10:03:01 +0000 <![CDATA[AI agent management: The new CX role you can’t ignore]]> https://www.cxnetwork.com/cx-experience/articles/managing-ai-agents-cx-job?utm_medium=RSS https://www.cxnetwork.com/cx-experience/articles/managing-ai-agents-cx-job?utm_medium=RSS Mon, 02 Nov 2026 10:02:42 +0000 <![CDATA[How to improve AI accuracy with better enterprise knowledge]]> https://www.cxnetwork.com/artificial-intelligence/articles/improve-ai-accuracy-enterprise-knowledge?utm_medium=RSS https://www.cxnetwork.com/artificial-intelligence/articles/improve-ai-accuracy-enterprise-knowledge?utm_medium=RSS Mon, 19 Oct 2026 00:00:11 +0000 <![CDATA[Who audits your AI Agents? How to establish independent QA for contact centers]]> https://www.cxnetwork.com/contact-center/articles/ai-quality-assurance-contact-centers?utm_medium=RSS https://www.cxnetwork.com/contact-center/articles/ai-quality-assurance-contact-centers?utm_medium=RSS Mon, 19 Oct 2026 00:00:11 +0000 <![CDATA[6 AI challenges for CX to tackle in 2027]]> https://www.cxnetwork.com/cx-experience/articles/6-ai-challenges-for-cx-to-tackle-in-2027?utm_medium=RSS https://www.cxnetwork.com/cx-experience/articles/6-ai-challenges-for-cx-to-tackle-in-2027?utm_medium=RSS Mon, 02 Nov 2026 10:01:56 +0000 <![CDATA[Chatbot disclosure laws: How California and Europe are changing conversational A...]]> https://www.cxnetwork.com/artificial-intelligence/articles/chatbot-regulations-ab-1609-eu-ai-act?utm_medium=RSS https://www.cxnetwork.com/artificial-intelligence/articles/chatbot-regulations-ab-1609-eu-ai-act?utm_medium=RSS Mon, 02 Nov 2026 10:01:49 +0000 <![CDATA[Evaluating enterprise-grade voice AI]]> https://www.cxnetwork.com/artificial-intelligence/whitepapers/evaluating-enterprise-grade-voice-ai?utm_medium=RSS https://www.cxnetwork.com/artificial-intelligence/whitepapers/evaluating-enterprise-grade-voice-ai?utm_medium=RSS Fri, 30 Oct 2026 14:34:02 +0000 <![CDATA[Responsible AI vs. AI governance: What CX professionals need to know]]> https://www.cxnetwork.com/artificial-intelligence/articles/responsible-ai-and-ai-governance?utm_medium=RSS https://www.cxnetwork.com/artificial-intelligence/articles/responsible-ai-and-ai-governance?utm_medium=RSS Wed, 04 Nov 2026 15:25:25 +0000