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        <description><![CDATA[ CX Network provides insight and inspiration to global customer experience professionals through expertly produced content and digital events. ]]></description>
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        <pubDate>Sun, 16 Aug 2026 04:19:51 +0000</pubDate>
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                <title><![CDATA[The five-minute handoff: Set the standard for AI-to-human transfer in service]]></title>
                <link>https://www.cxnetwork.com/cx-service-support/articles/ai-human-transfer-customer-service?utm_medium=RSS</link>
                <description><![CDATA[ AI agents are bringing omnichannel’s oldest problem back. Hemang Upadhyay explains what should happens when automation stops ]]></description>
                <author><![CDATA[ hemang.u1988@gmail.com (Hemang Upadhyay) ]]></author>
                <guid>https://www.cxnetwork.com/cx-service-support/articles/ai-human-transfer-customer-service?utm_medium=RSS</guid>
                <pubDate>Mon, 10 Aug 2026 00:00:02 +0000</pubDate>
            </item>
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                <title><![CDATA[AI to augment human roles and elevate experience: Practitioner insights from All...]]></title>
                <link>https://www.cxnetwork.com/contact-center/articles/practitioners-insights-from-all-access-future-contact-centers-2026?utm_medium=RSS</link>
                <description><![CDATA[ Find out what CX leaders at our annual event said about AI’s real value in the contact center ]]></description>
                <author><![CDATA[ chloe.chappell@iqpc.co.uk (Chloe Chappell) ]]></author>
                <guid>https://www.cxnetwork.com/contact-center/articles/practitioners-insights-from-all-access-future-contact-centers-2026?utm_medium=RSS</guid>
                <pubDate>Thu, 13 Aug 2026 09:45:06 +0000</pubDate>
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                    <item>
                <title><![CDATA[5 Lessons on contact center AI from the companies developing it]]></title>
                <link>https://www.cxnetwork.com/contact-center/articles/5-lessons-on-contact-center-ai?utm_medium=RSS</link>
                <description><![CDATA[ What we learned from solution developers and providers at All Access: Future Contact Centers 2026 ]]></description>
                <author><![CDATA[ chloe.chappell@iqpc.co.uk (Chloe Chappell) ]]></author>
                <guid>https://www.cxnetwork.com/contact-center/articles/5-lessons-on-contact-center-ai?utm_medium=RSS</guid>
                <pubDate>Fri, 31 Jul 2026 10:52:12 +0000</pubDate>
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                    <item>
                <title><![CDATA[How to identify, tackle and avoid intent drift in AI]]></title>
                <link>https://www.cxnetwork.com/artificial-intelligence/articles/intent-drift-ai-identify-tackle-avoid?utm_medium=RSS</link>
                <description><![CDATA[ Seven jargon-free steps, recommended by experts and applicable to any organization ]]></description>
                <author><![CDATA[ melanie.mingas@iqpc.com (Melanie Mingas) ]]></author>
                <guid>https://www.cxnetwork.com/artificial-intelligence/articles/intent-drift-ai-identify-tackle-avoid?utm_medium=RSS</guid>
                <pubDate>Fri, 31 Jul 2026 10:23:37 +0000</pubDate>
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                    <item>
                <title><![CDATA[Prompting 101: How to talk to AI]]></title>
                <link>https://www.cxnetwork.com/artificial-intelligence/articles/prompting-101-how-to-talk-to-ai?utm_medium=RSS</link>
                <description><![CDATA[ From context to prompt chaining, discover the secrets to successfully prompting AI tools such as Claude, ChatGPT, Perplexity and Gemini ]]></description>
                <author><![CDATA[ melanie.mingas@iqpc.com (Melanie Mingas) ]]></author>
                <guid>https://www.cxnetwork.com/artificial-intelligence/articles/prompting-101-how-to-talk-to-ai?utm_medium=RSS</guid>
                <pubDate>Thu, 30 Jul 2026 17:06:46 +0000</pubDate>
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                <title><![CDATA[8 Essential steps to take when preparing data for AI]]></title>
                <link>https://www.cxnetwork.com/artificial-intelligence/articles/8-essential-steps-to-take-when-preparing-data-for-ai?utm_medium=RSS</link>
                <description><![CDATA[ From meta data to access boundaries, CX Network rounds up the key actions required to ensure AI will perform as required ]]></description>
                <author><![CDATA[ melanie.mingas@iqpc.com (Melanie Mingas) ]]></author>
                <guid>https://www.cxnetwork.com/artificial-intelligence/articles/8-essential-steps-to-take-when-preparing-data-for-ai?utm_medium=RSS</guid>
                <pubDate>Thu, 30 Jul 2026 17:04:26 +0000</pubDate>
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                    <item>
                <title><![CDATA[The age of agentic loyalty: How Woolworths, Kmart and Bunnings are embracing the...]]></title>
                <link>https://www.cxnetwork.com/artificial-intelligence/articles/age-of-agentic-loyalty?utm_medium=RSS</link>
                <description><![CDATA[ James McIntyre explains why the next big shift for CX will be managing promise governance ]]></description>
                <author><![CDATA[ jmcintyre@techboosters.com.au (James McIntyre) ]]></author>
                <guid>https://www.cxnetwork.com/artificial-intelligence/articles/age-of-agentic-loyalty?utm_medium=RSS</guid>
                <pubDate>Fri, 24 Jul 2026 00:00:05 +0000</pubDate>
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                    <item>
                <title><![CDATA[The EU AI Act compliance checklist for customer service teams]]></title>
                <link>https://www.cxnetwork.com/artificial-intelligence/articles/eu-ai-act-compliance-checklist-customer-service?utm_medium=RSS</link>
                <description><![CDATA[ From August 2, 2026, EU AI Act rules apply to customer service AI. Use this compliance checklist to audit chatbots, disclosure, training and governance ]]></description>
                <author><![CDATA[ amelia.brand@iqpc.co.uk (Amelia Brand) ]]></author>
                <guid>https://www.cxnetwork.com/artificial-intelligence/articles/eu-ai-act-compliance-checklist-customer-service?utm_medium=RSS</guid>
                <pubDate>Thu, 30 Jul 2026 13:42:13 +0000</pubDate>
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                    <item>
                <title><![CDATA[Building context-aware customer service that works]]></title>
                <link>https://www.cxnetwork.com/cx-service-support/articles/building-context-aware-customer-service-that-works?utm_medium=RSS</link>
                <description><![CDATA[ Twilio’s Sam Richardson explains where automation can make all the difference to customer trust ]]></description>
                <author><![CDATA[ fidji.gomis-mendy@redconsultancy.com (Sam Richardson) ]]></author>
                <guid>https://www.cxnetwork.com/cx-service-support/articles/building-context-aware-customer-service-that-works?utm_medium=RSS</guid>
                <pubDate>Thu, 23 Jul 2026 15:51:52 +0000</pubDate>
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                <title><![CDATA[Why CX budgets are won at mid-year, not year-end]]></title>
                <link>https://www.cxnetwork.com/cx-experience/articles/why-cx-budgets-are-won-at-mid-year-not-year-end?utm_medium=RSS</link>
                <description><![CDATA[ Five financial questions from the CFO that CX practitioners should be ready to address ]]></description>
                <author><![CDATA[ sduris@m4comm.com (Sue Duris) ]]></author>
                <guid>https://www.cxnetwork.com/cx-experience/articles/why-cx-budgets-are-won-at-mid-year-not-year-end?utm_medium=RSS</guid>
                <pubDate>Thu, 23 Jul 2026 15:51:52 +0000</pubDate>
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                <title><![CDATA[Top 30 contact center leaders to follow in 2026]]></title>
                <link>https://www.cxnetwork.com/contact-center/articles/top-30-contact-center-leaders-to-follow-in-2026?utm_medium=RSS</link>
                <description><![CDATA[ CX Network reveals the top 30 contact center leaders making waves in 2026 - see who made the list ]]></description>
                <author><![CDATA[ na123456789@cxnetwork.com (CX Network) ]]></author>
                <guid>https://www.cxnetwork.com/contact-center/articles/top-30-contact-center-leaders-to-follow-in-2026?utm_medium=RSS</guid>
                <pubDate>Thu, 30 Jul 2026 17:07:02 +0000</pubDate>
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                <title><![CDATA[Everything that happened at the CX Retail UK Exchange 2026]]></title>
                <link>https://www.cxnetwork.com/cx-retail/articles/everything-that-happened-at-the-cx-retail-uk-exchange-2026?utm_medium=RSS</link>
                <description><![CDATA[ Catch up with the big developments shaping CX for retail specialists in the UK ]]></description>
                <author><![CDATA[ na123456789@cxnetwork.com (CX Network) ]]></author>
                <guid>https://www.cxnetwork.com/cx-retail/articles/everything-that-happened-at-the-cx-retail-uk-exchange-2026?utm_medium=RSS</guid>
                <pubDate>Thu, 23 Jul 2026 15:51:52 +0000</pubDate>
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