<![CDATA[ Articles RSS Feed]]> https://www.cxnetwork.com/rss/articles en Sat, 17 Oct 2026 01:22:07 +0000 <![CDATA[Have your say on the state of CX in 2027]]> https://www.cxnetwork.com/cx-experience/articles/cx-horizons-survey-2027?utm_medium=RSS https://www.cxnetwork.com/cx-experience/articles/cx-horizons-survey-2027?utm_medium=RSS Thu, 15 Oct 2026 14:30:21 +0000 <![CDATA[Every CX start-up funding deal you need to know: October 16]]> https://www.cxnetwork.com/cx-experience/articles/every-cx-start-up-funding-deal-you-need-to-know-october-16?utm_medium=RSS https://www.cxnetwork.com/cx-experience/articles/every-cx-start-up-funding-deal-you-need-to-know-october-16?utm_medium=RSS Fri, 16 Oct 2026 00:00:05 +0000 <![CDATA[The loyalty paradox: Why customers trust their own AI, but fear yours]]> https://www.cxnetwork.com/cx-experience/articles/the-loyalty-paradox-why-customers-trust-their-own-ai-but-fear-yours?utm_medium=RSS https://www.cxnetwork.com/cx-experience/articles/the-loyalty-paradox-why-customers-trust-their-own-ai-but-fear-yours?utm_medium=RSS Wed, 14 Oct 2026 00:00:08 +0000 <![CDATA[6 AI challenges for CX to tackle in 2027]]> https://www.cxnetwork.com/cx-experience/articles/6-ai-challenges-for-cx-to-tackle-in-2027?utm_medium=RSS https://www.cxnetwork.com/cx-experience/articles/6-ai-challenges-for-cx-to-tackle-in-2027?utm_medium=RSS Thu, 15 Oct 2026 09:08:14 +0000 <![CDATA[Chatbot disclosure laws: How California and Europe are changing conversational A...]]> https://www.cxnetwork.com/artificial-intelligence/articles/chatbot-regulations-ab-1609-eu-ai-act?utm_medium=RSS https://www.cxnetwork.com/artificial-intelligence/articles/chatbot-regulations-ab-1609-eu-ai-act?utm_medium=RSS Thu, 15 Oct 2026 09:08:02 +0000 <![CDATA[CX Day is over. Now finish the year strong.]]> https://www.cxnetwork.com/cx-experience/articles/cx-day-is-over-now-finish-the-year-strong?utm_medium=RSS https://www.cxnetwork.com/cx-experience/articles/cx-day-is-over-now-finish-the-year-strong?utm_medium=RSS Thu, 08 Oct 2026 08:37:03 +0000 <![CDATA[The CX engineer: The role customer experience teams need next]]> https://www.cxnetwork.com/cx-experience/articles/the-cx-engineer-the-role?utm_medium=RSS https://www.cxnetwork.com/cx-experience/articles/the-cx-engineer-the-role?utm_medium=RSS Wed, 07 Oct 2026 00:00:05 +0000 <![CDATA[9 ways CX will change in 2027]]> https://www.cxnetwork.com/cx-experience/articles/9-ways-cx-will-change-in-2027?utm_medium=RSS https://www.cxnetwork.com/cx-experience/articles/9-ways-cx-will-change-in-2027?utm_medium=RSS Wed, 14 Oct 2026 14:37:14 +0000 <![CDATA[Responsible AI vs. AI governance: What CX professionals need to know]]> https://www.cxnetwork.com/artificial-intelligence/articles/responsible-ai-and-ai-governance?utm_medium=RSS https://www.cxnetwork.com/artificial-intelligence/articles/responsible-ai-and-ai-governance?utm_medium=RSS Wed, 07 Oct 2026 10:41:25 +0000 <![CDATA[What does the future of customer insights look like in an AI-driven world?]]> https://www.cxnetwork.com/customer-insights/articles/future-of-customer-insights-ai-driven?utm_medium=RSS https://www.cxnetwork.com/customer-insights/articles/future-of-customer-insights-ai-driven?utm_medium=RSS Thu, 01 Oct 2026 00:00:05 +0000 <![CDATA[Leveraging the post-sale journey to perform better in AI search]]> https://www.cxnetwork.com/cx-service-support/articles/leveraging-the-post-sale-journey-to-perform-better-in-ai-search?utm_medium=RSS https://www.cxnetwork.com/cx-service-support/articles/leveraging-the-post-sale-journey-to-perform-better-in-ai-search?utm_medium=RSS Wed, 30 Sep 2026 10:18:10 +0000 <![CDATA[5 dimensions for analyzing human and AI agent performance]]> https://www.cxnetwork.com/contact-center/articles/5-dimensions-for-analyzing-human-and-ai-agent-performance?utm_medium=RSS https://www.cxnetwork.com/contact-center/articles/5-dimensions-for-analyzing-human-and-ai-agent-performance?utm_medium=RSS Thu, 15 Oct 2026 09:07:16 +0000