<![CDATA[ Articles RSS Feed]]> https://www.cxnetwork.com/rss/articles en Sat, 18 Jul 2026 00:07:03 +0000 <![CDATA[Why CX budgets are won at mid-year, not year-end]]> https://www.cxnetwork.com/cx-experience/articles/why-cx-budgets-are-won-at-mid-year-not-year-end?utm_medium=RSS https://www.cxnetwork.com/cx-experience/articles/why-cx-budgets-are-won-at-mid-year-not-year-end?utm_medium=RSS Thu, 16 Jul 2026 00:00:02 +0000 <![CDATA[Top 30 contact center leaders to follow in 2026]]> https://www.cxnetwork.com/contact-center/articles/top-30-contact-center-leaders-to-follow-in-2026?utm_medium=RSS https://www.cxnetwork.com/contact-center/articles/top-30-contact-center-leaders-to-follow-in-2026?utm_medium=RSS Fri, 17 Jul 2026 09:58:25 +0000 <![CDATA[Everything that happened at the CX Retail UK Exchange 2026]]> https://www.cxnetwork.com/cx-retail/articles/everything-that-happened-at-the-cx-retail-uk-exchange-2026?utm_medium=RSS https://www.cxnetwork.com/cx-retail/articles/everything-that-happened-at-the-cx-retail-uk-exchange-2026?utm_medium=RSS Fri, 10 Jul 2026 00:00:02 +0000 <![CDATA[How it started, how it’s going: 5 Ways CX spending has changed this decade]]> https://www.cxnetwork.com/cx-experience/articles/cx-spending-changes-since-2020?utm_medium=RSS https://www.cxnetwork.com/cx-experience/articles/cx-spending-changes-since-2020?utm_medium=RSS Wed, 08 Jul 2026 07:27:29 +0000 <![CDATA[The CX Recovery Layer: What happens when the agent is wrong?]]> https://www.cxnetwork.com/artificial-intelligence/articles/cx-recovery-layer-what-happens-when-ai-agent-wrong?utm_medium=RSS https://www.cxnetwork.com/artificial-intelligence/articles/cx-recovery-layer-what-happens-when-ai-agent-wrong?utm_medium=RSS Mon, 06 Jul 2026 00:00:06 +0000 <![CDATA[Service secrets from an app with 125m downloads]]> https://www.cxnetwork.com/contact-center/articles/service-secrets-paybyphone-app-125m-downloads?utm_medium=RSS https://www.cxnetwork.com/contact-center/articles/service-secrets-paybyphone-app-125m-downloads?utm_medium=RSS Wed, 15 Jul 2026 11:49:02 +0000 <![CDATA[How Cuyana scaled a luxury service experience to reflect its brand values]]> https://www.cxnetwork.com/cx-service-support/articles/cuyana-luxury-customer-service?utm_medium=RSS https://www.cxnetwork.com/cx-service-support/articles/cuyana-luxury-customer-service?utm_medium=RSS Thu, 02 Jul 2026 08:48:44 +0000 <![CDATA[CX isn't in crisis. It's having its finest hour]]> https://www.cxnetwork.com/cx-experience/articles/cx-isnt-in-crisis-its-having-its-finest-hour?utm_medium=RSS https://www.cxnetwork.com/cx-experience/articles/cx-isnt-in-crisis-its-having-its-finest-hour?utm_medium=RSS Tue, 30 Jun 2026 00:00:04 +0000 <![CDATA[Agentic AI needs guardrails before it needs more intelligence]]> https://www.cxnetwork.com/artificial-intelligence/articles/agentic-ai-guardrails-cx?utm_medium=RSS https://www.cxnetwork.com/artificial-intelligence/articles/agentic-ai-guardrails-cx?utm_medium=RSS Mon, 29 Jun 2026 00:00:06 +0000 <![CDATA[The 10 major changes on the horizon for CX]]> https://www.cxnetwork.com/cx-experience/articles/10-major-changes-future-cx?utm_medium=RSS https://www.cxnetwork.com/cx-experience/articles/10-major-changes-future-cx?utm_medium=RSS Tue, 07 Jul 2026 13:19:07 +0000 <![CDATA[Organizations paying more to hire service agents despite AI-driven restructuring]]> https://www.cxnetwork.com/contact-center/articles/customer-service-agent-pay-ai-restructuring?utm_medium=RSS https://www.cxnetwork.com/contact-center/articles/customer-service-agent-pay-ai-restructuring?utm_medium=RSS Wed, 15 Jul 2026 11:49:12 +0000 <![CDATA[How accessible is CX in 2026?]]> https://www.cxnetwork.com/cx-service-support/articles/how-accessible-is-cx-in-2026?utm_medium=RSS https://www.cxnetwork.com/cx-service-support/articles/how-accessible-is-cx-in-2026?utm_medium=RSS Tue, 23 Jun 2026 11:54:03 +0000