<![CDATA[ Articles RSS Feed]]> https://www.cxnetwork.com/rss/articles en Fri, 25 Sep 2026 17:40:56 +0000 <![CDATA[How online review trends reveal what customers expect from brands]]> https://www.cxnetwork.com/cx-experience/articles/how-online-review-trends-reveal-what-customers-expect-from-brands?utm_medium=RSS https://www.cxnetwork.com/cx-experience/articles/how-online-review-trends-reveal-what-customers-expect-from-brands?utm_medium=RSS Wed, 23 Sep 2026 08:20:38 +0000 <![CDATA[The 3 phases of measuring the ROI of loyalty]]> https://www.cxnetwork.com/customer-loyalty/articles/the-3-phases-of-measuring-the-roi-of-loyalty?utm_medium=RSS https://www.cxnetwork.com/customer-loyalty/articles/the-3-phases-of-measuring-the-roi-of-loyalty?utm_medium=RSS Tue, 22 Sep 2026 15:51:30 +0000 <![CDATA[Using human-led omnichannel to address the irony in AI]]> https://www.cxnetwork.com/omnichannel/articles/human-led-omnichannel-ai-american-express?utm_medium=RSS https://www.cxnetwork.com/omnichannel/articles/human-led-omnichannel-ai-american-express?utm_medium=RSS Tue, 22 Sep 2026 15:50:26 +0000 <![CDATA[How AI agents drive process excellence – and why it matters for CX]]> https://www.cxnetwork.com/artificial-intelligence/articles/how-ai-agents-drive-process-excellence-and-why-it-matters-for-cx?utm_medium=RSS https://www.cxnetwork.com/artificial-intelligence/articles/how-ai-agents-drive-process-excellence-and-why-it-matters-for-cx?utm_medium=RSS Tue, 22 Sep 2026 15:50:37 +0000 <![CDATA[Fresha goes conversational with native Claude and ChatGPT integration for beauty...]]> https://www.cxnetwork.com/cx-experience/articles/fresha-goes-conversational-with-native-claude-and-chatgpt-integration-for-beauty-bookings?utm_medium=RSS https://www.cxnetwork.com/cx-experience/articles/fresha-goes-conversational-with-native-claude-and-chatgpt-integration-for-beauty-bookings?utm_medium=RSS Tue, 22 Sep 2026 15:50:49 +0000 <![CDATA[Sometimes bigger is better: What the rest of the world can learn from US grocery...]]> https://www.cxnetwork.com/cx-experience/articles/world-can-learn-from-us-grocery-stores?utm_medium=RSS https://www.cxnetwork.com/cx-experience/articles/world-can-learn-from-us-grocery-stores?utm_medium=RSS Tue, 22 Sep 2026 15:51:30 +0000 <![CDATA[Understanding the cost of AI: Token costs, governance and workforce readiness]]> https://www.cxnetwork.com/artificial-intelligence/articles/understanding-the-cost-of-ai-token-costs-governance-and-workforce-readiness?utm_medium=RSS https://www.cxnetwork.com/artificial-intelligence/articles/understanding-the-cost-of-ai-token-costs-governance-and-workforce-readiness?utm_medium=RSS Mon, 14 Sep 2026 19:52:02 +0000 <![CDATA[Before you cut your contact center workforce for AI agents, read the fine print]]> https://www.cxnetwork.com/contact-center/articles/contact-center-workforce-cut-ai-agent?utm_medium=RSS https://www.cxnetwork.com/contact-center/articles/contact-center-workforce-cut-ai-agent?utm_medium=RSS Mon, 14 Sep 2026 19:54:44 +0000 <![CDATA[The discovery disruption: 3 steps to take you from SEO to agentic readiness]]> https://www.cxnetwork.com/artificial-intelligence/articles/3-steps-seo-to-agentic-readiness-agentic-commerce?utm_medium=RSS https://www.cxnetwork.com/artificial-intelligence/articles/3-steps-seo-to-agentic-readiness-agentic-commerce?utm_medium=RSS Tue, 15 Sep 2026 08:14:52 +0000 <![CDATA[Your AI dashboards are lying to you: Here are 4 ways to better assess AI perform...]]> https://www.cxnetwork.com/artificial-intelligence/articles/ai-dashboards-assess-performance?utm_medium=RSS https://www.cxnetwork.com/artificial-intelligence/articles/ai-dashboards-assess-performance?utm_medium=RSS Fri, 18 Sep 2026 13:43:34 +0000 <![CDATA[Operating model not business function: The paradox of the customer experience]]> https://www.cxnetwork.com/cx-experience/articles/rethinking-cx-operating-model-business-function-paradox?utm_medium=RSS https://www.cxnetwork.com/cx-experience/articles/rethinking-cx-operating-model-business-function-paradox?utm_medium=RSS Tue, 15 Sep 2026 08:22:11 +0000 <![CDATA[Why AI agents won't fix your decision-making (and 3 things that will)]]> https://www.cxnetwork.com/artificial-intelligence/articles/ai-agents-better-decision-making-3-steps?utm_medium=RSS https://www.cxnetwork.com/artificial-intelligence/articles/ai-agents-better-decision-making-3-steps?utm_medium=RSS Mon, 14 Sep 2026 20:01:46 +0000