<![CDATA[ Articles RSS Feed]]> https://www.cxnetwork.com/rss/articles en Fri, 06 Nov 2026 03:33:58 +0000 <![CDATA[Have your say on the state of CX in 2027]]> https://www.cxnetwork.com/cx-experience/articles/cx-horizons-survey-2027?utm_medium=RSS https://www.cxnetwork.com/cx-experience/articles/cx-horizons-survey-2027?utm_medium=RSS Thu, 15 Oct 2026 14:30:21 +0000 <![CDATA[The cost of cost reduction: An AI governance playbook for customer leaders]]> https://www.cxnetwork.com/artificial-intelligence/articles/the-cost-of-cost-reduction-an-ai-governance-playbook-for-customer-leaders?utm_medium=RSS https://www.cxnetwork.com/artificial-intelligence/articles/the-cost-of-cost-reduction-an-ai-governance-playbook-for-customer-leaders?utm_medium=RSS Thu, 05 Nov 2026 15:22:53 +0000 <![CDATA[A framework for measuring AI agent performance in CX]]> https://www.cxnetwork.com/artificial-intelligence/articles/framework-measuring-ai-agent-performance-cx?utm_medium=RSS https://www.cxnetwork.com/artificial-intelligence/articles/framework-measuring-ai-agent-performance-cx?utm_medium=RSS Thu, 05 Nov 2026 15:23:38 +0000 <![CDATA[Product managers need a new operating system for the AI era]]> https://www.cxnetwork.com/artificial-intelligence/articles/product-management-ai-era-operating-model?utm_medium=RSS https://www.cxnetwork.com/artificial-intelligence/articles/product-management-ai-era-operating-model?utm_medium=RSS Mon, 02 Nov 2026 10:02:49 +0000 <![CDATA[Has customer experience become too effortless?]]> https://www.cxnetwork.com/cx-service-support/articles/customer-experience-service-friction-effortless?utm_medium=RSS https://www.cxnetwork.com/cx-service-support/articles/customer-experience-service-friction-effortless?utm_medium=RSS Thu, 29 Oct 2026 00:00:04 +0000 <![CDATA[AI agent management: The new CX role you can’t ignore]]> https://www.cxnetwork.com/cx-experience/articles/managing-ai-agents-cx-job?utm_medium=RSS https://www.cxnetwork.com/cx-experience/articles/managing-ai-agents-cx-job?utm_medium=RSS Mon, 02 Nov 2026 10:02:42 +0000 <![CDATA[CX budget insights for 2027: 4 spending tips and 11 questions for your vendors]]> https://www.cxnetwork.com/cx-experience/articles/cx-budget-2027-spending-tips?utm_medium=RSS https://www.cxnetwork.com/cx-experience/articles/cx-budget-2027-spending-tips?utm_medium=RSS Mon, 02 Nov 2026 13:36:19 +0000 <![CDATA[How to improve AI accuracy with better enterprise knowledge]]> https://www.cxnetwork.com/artificial-intelligence/articles/improve-ai-accuracy-enterprise-knowledge?utm_medium=RSS https://www.cxnetwork.com/artificial-intelligence/articles/improve-ai-accuracy-enterprise-knowledge?utm_medium=RSS Mon, 19 Oct 2026 00:00:11 +0000 <![CDATA[Who audits your AI Agents? How to establish independent QA for contact centers]]> https://www.cxnetwork.com/contact-center/articles/ai-quality-assurance-contact-centers?utm_medium=RSS https://www.cxnetwork.com/contact-center/articles/ai-quality-assurance-contact-centers?utm_medium=RSS Mon, 19 Oct 2026 00:00:11 +0000 <![CDATA[Every CX start-up funding deal you need to know: October 16]]> https://www.cxnetwork.com/cx-experience/articles/every-cx-start-up-funding-deal-you-need-to-know-october-16?utm_medium=RSS https://www.cxnetwork.com/cx-experience/articles/every-cx-start-up-funding-deal-you-need-to-know-october-16?utm_medium=RSS Fri, 16 Oct 2026 00:00:05 +0000 <![CDATA[The loyalty paradox: Why customers trust their own AI, but fear yours]]> https://www.cxnetwork.com/cx-experience/articles/the-loyalty-paradox-why-customers-trust-their-own-ai-but-fear-yours?utm_medium=RSS https://www.cxnetwork.com/cx-experience/articles/the-loyalty-paradox-why-customers-trust-their-own-ai-but-fear-yours?utm_medium=RSS Wed, 14 Oct 2026 00:00:08 +0000 <![CDATA[6 AI challenges for CX to tackle in 2027]]> https://www.cxnetwork.com/cx-experience/articles/6-ai-challenges-for-cx-to-tackle-in-2027?utm_medium=RSS https://www.cxnetwork.com/cx-experience/articles/6-ai-challenges-for-cx-to-tackle-in-2027?utm_medium=RSS Mon, 02 Nov 2026 10:01:56 +0000