CX Reports
CX Network is committed to providing customer experience professionals with the most comprehensive selection of market reports and research reports on the internet. All members of CX Network can explore specialized customer experience research and insights through our collection of reports, which aim to educate global business leaders as they make complex decisions that drive growth, innovation and ROI.
Contact Centers APAC: Expert Insights eBook
July 27 by CX NetworkLearn how to bring the human touch to digital CX with insight from Zendesk, Mastercard, Accor and Humm Group
CX in Retail 2022: Deepen engagement with AI and automation
July 26 by CX NetworkAs retailers marry in-store and digital touchpoints, learn how AI and automation can create unique, seamless experiences
Artificial Intelligence in Customer Experience 2022
July 21 by Olivia PowellCustomer experience experts reveal how AI is being used to enhance customer service capabilities
Global State of Customer Experience in Financial Services 2022
June 29 by Olivia PowellThis report explores the current trends shaping the financial services industry and features experts offering advice and solutions to these challenges
Predictive CX in APAC: Market update
June 22 by CX NetworkDiscover how APAC brands are capitalizing on the growing number of digital consumers with sophisticated experience management techniques such as predictive CX
How SMEs are using WhatsApp to offer better customer service
May 30 by Olivia PowellThe untapped potential of channel-based messaging as sales and customer communication channel
Data and analytics in Asia-Pacific: CX benchmarking workbook
May 27 by Olivia PowellUncover data and analytics strategies being implemented by brands in the APAC region to optimize and personalize their CX offerings
The Global State of Customer Experience 2022
May 20 by CX NetworkMore than 250 customer experience experts reveal how they are responding to customer behaviors and preferences to build loyalty-winning experiences
Customer Experience in Asia-Pacific report 2022
May 12 by Olivia PowellThe strategies brands in Asia-Pacific are employing to optimize their CX offerings in 2022
Accelerating ROI in customer experience: Trend report
March 24 by Chanice HenryInsights from 120 CX experts on achieving financial returns from customer experience initiatives and investments
CX automation in APAC benchmarking workbook
March 14 by Olivia PowellDiscover the best-in-class strategies for implementing automation from APAC business including IKEA, Lenovo and Yellow.ai
Digital Customer Experience: Expert Insight eBook
March 09 by Chanice HenryCustomer experience experts share their learnings around creating loyalty-winning digital customer experiences