CX Reports
CX Network is committed to providing customer experience professionals with the most comprehensive selection of market reports and research reports on the internet. All members of CX Network can explore specialized customer experience research and insights through our collection of reports, which aim to educate global business leaders as they make complex decisions that drive growth, innovation and ROI.
The Global State of CX 2023
May 25 by Melanie MingasThe Global State of CX 2023 covers how ChatGPT is changing the outlook for AI in CX and why customer loyalty is harder to win
Digital-first omnichannel for modern customer journeys
March 16 by CX NetworkDiscover how to orchestrate an omnichannel operation to drive customer loyalty and market share
CX Re-imagined: seamless, intelligent and immersive
March 02 by CX NetworkDiscover the digital CX developments that will give your customers a memorable experience
The ultimate guide to mastering chatbots
February 23 by CX NetworkHow to give customers real-time, humanized and empathetic experiences in self-service
CX personalization in APAC report 2022
November 30 by Olivia PowellHow to optimize your customer experience offering by introducing personalization
Personalize CX with data-driven self-service
November 30 by CX NetworkFind out self-service can be leveraged to reduce opex and drive satisfaction
Driving customer loyalty and retention in financial services
November 22 by Adam JeffsCustomer experience experts discuss how financial organizations can drive loyalty and retention in an increasingly competitive industry
Artificial intelligence for an omnichannel world
October 28 by CX NetworkDiscover how a treasure trove of omnichannel data can be used to inform future customer interactions
Better customer protection with biometric authentication
September 27 by CX NetworkDiscover the quick and frictionless authentication of voice biometrics with insight from Citi Singapore, Mastercard, Experian and Econet Wireless
Personalize CX through the power of conversation
September 07 by CX NetworkFollow in the footsteps of Nike, TravelPerk, Oxfam and MaineHealth and learn how to leverage customer choice
Global State of Customer Experience in EMEA 2022
August 31 by Olivia PowellDiscover how CX leaders are reacting to new consumer trends across a region of 2.2 billion people
The Big Book of Customer Insight and Analytics 2022
July 28 by Olivia PowellFrom enhancing personalization to closing communication gaps, the latest Big Book from CX Network details how predictive and real-time analytics are transforming the customer experience