Your guide to omni-channel support for a seamless CX

Zendesk
Posted: 02/28/2018

Download this guide to learn more about the benefits of implementing an omni-channel strategy and solution and how to get started.

Your door is always open, regardless of your business or support hours. Today’s customers ask questions at any time of the day or night and wait for you to respond. But not for too long.

It sounds simple and yet so often providing a seamless customer experience is anything but.

It becomes incredibly frustrating to have multiple means of contacting a business and having to repeat oneself, and it's one reason why omni-channel support is more than an industry buzzword. It's the new standard.

In this guide, discover how an omni-channel solution and strategy not only allows you to offer multiple channels, but also to recognise your customer each time they walk through the physical door – or go through an online experience – and provide a seamless CX that ensures customers keep coming back.

Read our guide to omni-channel support to learn:

  • How to build an omni-channel strategy that considers each channel and all channels, at the same time
  • How an omni-channel strategy can benefit your business and what omni-channel support entails
  • The factors that drive channel preference
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Zendesk
Posted: 02/28/2018