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Vendor Directory

 

561 results
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Pointillist’s customer journey analytics platform enables rapid discovery of customer insights, so companies can dramatically improve customer experience and marketing results. It reveals the actual paths customers take, as they engage with a company across touchpoints and over time.

In minutes, Pointillist connects the dots between customer interactions and quantitative metrics such as revenue, churn and conversion. Unlike customer data platforms that merely unify data across an existing marketing technology stack, Pointillist enables engagement with customers at optimal points along their journey using the most effective channels.

Solvvy delivers an effortless and intelligent self-service experience for customers powered by advanced machine learning and artificial intelligence. Companies immediately reduce ticket volume by 15-20 per cent and lower operating costs, while simultaneously improving customer satisfaction.

Solvvy can be deployed in a matter of hours with no engineering effort required. It seamlessly integrates with your existing knowledge-base, ticketing systems, chat systems and community forums. Solvvy's AI platform learns from every customer interaction and improves the self-service experience effortlessly over time.

Top brands such as Squarespace, Under Armour, Minted, Vimeo, MailChimp and Peloton use Solvvy to provide omni-channel self-service to their customers and provide immediate resolutions of customer issues.

Convergys Analytics optimises brand loyalty through a Customer Experience as a Service (CXaaS) model that combines cloud-based insight-to-action software with CX services to identify insights and prescribe action – without the need to install a tool or add extra headcount.

Our team of nearly 700 global professionals and 40+ years’ experience offers data science, primary research, software engineering, speech and text automation and process optimisation to improve CSAT and NPS performance, optimise operational efficiencies, and increase revenue.

Clicktale taps into the wisdom and behaviour of millions of visitors to help businesses deliver amazing digital experiences to their customers. Our unique behavioural data, clear visualisations, and world-class customer experience expertise give enterprises concrete answers to their critical questions so they can maximise success on every digital channel.

The pioneer and leader in experience analytics, Clicktale solves critical digital questions for businesses. The Clicktale Experience Cloud, combining cognitive computing, data science, applied psychological research and best-in-class visualisations, bolsters users’ ability to rapidly understand, quantify, prioritise and innovate superior experiences.

Atigeo is a compassionate technology company turning science into big data products and services. xPatterns, our flagship big data platform, delivers measurably better analytics with the fastest implementation time for our customers.
Automated Voice & Data Solutions (AVDS), a woman-owned company founded in 1992, designs, installs, and maintains advanced communications solutions for all types of industries, businesses, government, and education.
Big Cloud Analytics leads the market in real-time predictive analytics technology for the Internet of Things (IoT). Recognized in 2014 by CIO Review as one of the Top 100 most promising companies in Big Data globally, the Company provides technology enabled real-time marketing predictions based on world-renowned science from the top marketing scholar in the world and BCAs proprietary COVALENCETM modeling approach. Headquartered in Atlanta with a presence in California, Australia, Colorado, Minnesota and Arkansas, Big Cloud Analytics serves the Healthcare, Retail, Financial Services, Wind Power and other emerging industries.
Bottom-Line Performance is a learning design firm serving a wide range of corporate clients. Since 1995, weve helped clients choose the right learning solutions for their learners, while also helping them to design and develop learning tools effectively. Areas of focus include product launches, customer training, internal process training, safety & compliance and more.
CA Technologies (NASDAQ: CA) helps customers succeed in a future where every business from apparel to energy is being rewritten by software. With CA software at the center of their IT strategy, organizations can leverage the technology that changes the way we live from the data center to the mobile device.Our business management software and solutions help our customers thrive in the new application economy by delivering the means to deploy, monitor and secure their applications and infrastructure. Our goal is to help organizations develop applications and experiences that excite and engage and, in turn, open up money-making opportunities for their businesses.
Catalyst Healthcare Research is a national specialist in meeting the research needs of health providers, health plans and suppliers to the healthcare industry
561 results
of 57