Interviews
CX Network regularly interviews a range of global customer experience leaders and professionals. For priceless advice on how to execute a successful CX strategy in a constantly changing and evolving landscape, let our network guide you towards your goals. View our latest customer experience interviews below.
Actioning Customer Data for VoC Success
October 15 by Olivia PowellAmelia Maye, VoC lead at AustralianSuper, on why automating processes is key to VoC success
Using Voice of the Customer to empower change
October 04 by Olivia PowellJessica Dawson, associate director of customer sentiment and insights at Optus, talks with CX Network about her experience using VoC to empower CX practitioners
Netflix shares common mistakes to avoid with omnichannel models
August 25 by CX NetworkSaki Takeda, director of product management at Netflix, discusses how to implement an omnichannel strategy
Rescue customers from churning with good service recovery
August 24 by CX NetworkBruce Temkin, head of Qualtrics XM Institute, discusses the benefits of good service recovery
Tips on understanding customers’ core needs
August 17 by Chanice HenryDiscover top tips from Pinterest’s senior quantitative user experience research lead to transform your understanding about customer behavior and sentiment
Battling the ‘fire and forget’ effect in customer experience
July 21 by Chanice HenryGenerali Asia’s chief customer officer discusses how content and self-serve resources can boost customer loyalty and retention
How the NHS overcame tech integration challenges
July 02 by Adam JeffsMathieu Webster from the UK’s National Health Service speaks with CX Network to discuss the advantages of in-built scalability and offers advice around CX metrics
Unleashing automation at scale to reduce costs
June 23 by Andrae KirklandAndrae Kirkland speaks with CX Network about the challenges and benefits involved with implementing automation at scale
How to engage the hearts and minds of consumers
May 11 by CX NetworkBruce Temkin speaks with CX Network to share the story of his career journey so far and offers advice for delivering winning experience management
“Fast-track CX upgrades by listening to frontline staff”
May 07 by Chanice HenryMastercard’s global contact center management explains how the voice of the customer is a crucial part of any customer engagement strategy and his customer experience career so far
Couple empathy with common sense to deliver winning cx
April 27 by CX NetworkSuman Kargupta speaks with CX Network and offers industry inside advice for building loyalty-winning customer experiences
Passion, persistence and perseverance for customer journey
March 12 by Adam JeffsIn conversation with CX Network, Cynthia Tang outlines the strategies that framed her biggest CX win in the APAC region