Interviews
CX Network regularly interviews a range of global customer experience leaders and professionals. For priceless advice on how to execute a successful CX strategy in a constantly changing and evolving landscape, let our network guide you towards your goals. View our latest customer experience interviews below.
Using predictive analytics to create a reliable crystal ball
February 16 by Olivia PowellDavid Wray, global accounting and reporting senior director at Huawei, explains how predictive analytics can enhance customer service
Understanding customer sentiment and what drives real value
February 11 by Olivia PowellColin Shaw, founder and CEO of Beyond Philosophy, on how to understand the difference between what customers say and what will drive value
Experience activator: Customer-centric transformation
February 10 by Chanice HenryThe importance of customer-centricity in delivering meaningful customer journeys.
Building a happy marriage between brand and customer
February 09 by Chanice HenryThe art of building loyalty winning self-service channels and feedback driven customer service
Meaningfully engage with consumers' emotions
February 07 by Olivia PowellYvette Mihelic, director of customer experience for rail and transport at John Holland. shares her top tips for using empathy and personalization for customer advocacy
The future of CX lies in data driven digital networks
December 29 by Olivia PowellTarv Nijjar, global director of AI and digital strategic initiatives at Mars Inc, gives his predictions for CX trends in 2022
The approach driving DHL to award-winning employee experience
December 23 by Olivia PowellJulian Neo, managing director of DHL Express Manila and Brunei discusses how to ensure CX efficiency
Using psychographics to influence customer behavior
November 09 by Olivia PowellMillie Gillon, MD and global head of CX at Standard Chartered Bank, explains what psychographics are and how they can be used to understand consumer behavior
Drive employee engagement by building value beyond wages
November 08 by Olivia PowellSandra de Zoysa, group chief customer officer at Dialog Axiata, shares how to make sure employees are engaged and motivated
Using trust to increase employee empowerment
November 04 by Olivia PowellCaren Cheng, head of customers, fulfillment and product development at DiGi Telecommunications shares her strategy for employee empowerment
Prevent The Great Resignation by increasing employee loyalty
November 03 by Olivia PowellBruce Temkin, head of the Qualtrics XM Institute, explains how companies can increase employee engagement to help retain their most impactful talent
Stay close to your customers for CX success
October 28 by Olivia PowellAndré Grandt, customer experience chapter lead at Roche, shares his golden rule for success in digital CX