Interviews
CX Network regularly interviews a range of global customer experience leaders and professionals. For priceless advice on how to execute a successful CX strategy in a constantly changing and evolving landscape, let our network guide you towards your goals. View our latest customer experience interviews below.
Leaving the corporate world: how the founder of Starfish CX is going it alone
September 05 by Melanie MingasStarfish CX founder DeAnna Avis explains how she implemented an award-winning total transformation
Measuring the magic flywheel of customer love with Fred Reichheld
September 02 by Melanie MingasFollowing on from his latest book, Fred Reichheld tells CX Network why earned growth is the next frontier
How AI can reduce the cost of customer support team expansion
August 30 by Adam JeffsCurious Thing’s CX expert shares one of her biggest CX wins and discusses the value of AI in customer support teams
Under pressure: safeguarding CX in a downturn
August 19 by Melanie MingasAs supply chains, staffing and budgets continue to cause headaches, CX standards face new pressure. Shep Hyken explains how to thrive despite the challenges all around
How I did it: Gemma Mills, JOMO Club
August 11 by Melanie MingasThe founder of subscription-box start-up JOMO Club explains how she put customers front and center to create an award-winning business in less than 12 months
How Farfetch created a real-time VOC index
August 09 by Melanie MingasFarfetch head of VOC, Arthur Zhuravsky, explains how the luxury fashion marketplace created its Customer Experience Index
Build customer loyalty by finalizing the feedback loop
July 26 by Olivia PowellTRUMPF, winner of Best CX Insights and Analytics at the CX Elite Awards 2022, on how using VOC feedback can inspire customer loyaltyÂ
Using customer needs as a North Star for CX
July 11 by Olivia PowellUniCredit, winner of Best CX Impact at the CX Elite Awards 2022, on how it successfully rolled out an international CX program
How Sky Deutschland is taking steps to make CX easy
June 10 by Olivia PowellSky Deutschland, winner of Best Customer-Centric Culture at the CX Elite Awards 2022, on how it successfully transformed its customer service offering
Navigating the experience economy with emotional enagagement
March 30 by K V DipuAn exploration of how companies can integrate emotional engagement into their customer experience
Maximizing business impact through customer journey mapping
March 25 by Chanice HenryThe North America CX strategy lead at Bayer, shares her wisdom on building productive customer journey maps that translate into loyalty-winning experience upgrades.
How AI is transforming customer communication
March 08 by Infobip TeamInsights into how businesses can use chatbots and AI technology to improve customer experience.