Interviews
CX Network regularly interviews a range of global customer experience leaders and professionals. For priceless advice on how to execute a successful CX strategy in a constantly changing and evolving landscape, let our network guide you towards your goals. View our latest customer experience interviews below.
The untapped potential in every contact center
September 19 by Melanie MingasDevon Mychal, senior director of product marketing for Talkdesk, explains how practitioners can put the contact center at the heart of their organization
How to become a future-fit leader in customer experience
August 30 by Melanie MingasAs CX enters a new phase of maturity, leaders and practitioners must re-focus their work. David Hicks explains
Devising and leading a multistakeholder experience strategy
August 25 by Melanie MingasSinead Hourigan, the global head of CX for recruiter Robert Walters, explains how she devised and executed a multistakeholder strategy for clients, candidates and colleagues
Why AI and teamwork are the future of experience management
July 31 by Melanie MingasBrad Anderson, president of products, UX and engineering for Qualtrics, tells CX Network why unified experience management is the future of CX
The secret to personalized, loyalty-building ecommerce
June 16 by Melanie MingasFormer Gucci developer Filippo Conforti explains why composable commerce is the only way to create loyalty-building omnichannel UX
Powering better CX and ROI through Voice of the Customer
June 16 by Melanie MingasEnergy QLD’s Michael Dart explains how the supplier is using VoC to boost loyalty and retention
Making travel personal for customers in 2023
May 16 by Adam JeffsLearn how generative AI and automation are being leveraged by Travel Counsellors to drive personalization in travel
Why it is so important to build a connection with your customers
May 11 by Adam JeffsDavid Hicks explains how he more than doubled a customer base by doubling down on loyalty
The secrets to customer journey mapping success with Jim Tincher
March 13 by Melanie MingasJim Tincher tells CX Network how to utilize business data when designing customer journeys and why Post-it notes cannot solve mapping problems.
The current state of CX with Chip Bell
March 07 by Melanie MingasAuthor, speaker and consultant Chip Bell tells CX Network how practitioners can mine change to find and maximize opportunity
Dan Gingiss on personalized automation, ChatGPT and Chewy
March 02 by Adam JeffsDan Gingiss tell CX Network about how brands should be applying personalization and automation, how Chewy sets itself apart and what ChatGPT means for the future of CX
Can CX help double your revenue? Zen Internet’s CX director explains
February 24 by Melanie MingasDean Burdon, CX director at Zen Internet, explains how he is creating an effortless customer journey to keep churn rates low