Zalando on the best digital CX strategies
Customers today understand what a seamless customer journey looks and feels like, as a consequence, retailers are considering how best to impact the customer experience across all departments and all customer’ touch-points to create a compelling customer journey.
How can we best define the ROI of CX and how is it measured? How much can CX be personalized?
To help you to keep up-to-date with the latest developments in customer experience, CX Network spoke exclusively to Jenni Juvonen, Product Specialist at Zalando SE.
In the interview you will find out about:
- What would be the best digital CX strategy
- Why is CX so important in companies’ processes
- Are there departments which do not need to adjust to CX
Download the full interview for free here
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