Are you wanting to adapt your Digital Experience to be more Customer Centric? Join Us 26 May 2021 | 11:00am - 12:00am AEST
Accelerating Customer Centric Digital Experiences in the New Normal:
How Australian Insurers Must Adapt Quickly to the Dynamic Needs of their Customers in a Post-Covid World
The Australian Insurance sector is under enormous pressure to create seamless digital experiences, reduce repetitive requests for the same data and provide great customer service. Moreover, ensuring privacy, security and compliance are as important as creating a seamless customer experience.
The insurance industry has been striving to provide customers with fast, easy, digital interactions that match the experiences they expect in a consumer world. These digital transformation projects have accelerated due to COVID-19, creating new opportunities to re-imagine how insurers communicate with their customers.
Join us on May 26th as we discuss how to maintain our ability to deliver our digital transformation agenda that focuses on better outcomes for customers and employees, whilst also delivering the types of services and digital interactions that they expect.
11:05am:How Australian Insurers Must Adapt Quickly to the Dynamic Needs of their Customers in a Post-Covid World Through Customer Centric Digital Transformation w/ Peter McGauran, Financial Services & Insurance Lead, Smart Communications
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