Vivek Naga

Customer Experience Strategy Lead - EMEA Bayer

Conference Day Two

Thursday, March 21st, 2019

11:00 AM CASE STUDY: Democratising Customer Success metrics to drive CX

  • Customer-centric decision making facilitated with Customer Success metrics
  • Translating metrics to be aligned with business strategy 
  • Defining key to success which lies not in capturing the metrics but having a process to social them to the right people at the right time to drive & deliver CX

Check out the incredible speaker line-up to see who will be joining Vivek.

Download The Latest Agenda