Sophie Luff

Head of Customer Engagement FINE + RARE

Conference Day One

Wednesday, March 20th, 2019

11:00 AM CASE STUDY: Starting Off Right

  • A joint presentation between Head of Customer Engagement and Head of Digital to look back on their initial OmniChannel journey
  • Hear how defining the right strategy is key to obtaining buy in across departments as well as seniority
  • An open Q&A session on changing legacy systems to drive customer experience through omnichannel

Check out the incredible speaker line-up to see who will be joining Sophie.

Download The Latest Agenda