Rob Edwards

Chief Operating Officer London Theatre Direct

Conference Day One

Wednesday, March 20th, 2019

4:15 PM End to End System Integration for Effortless Customer Experience

  • Customers expect their interactions with any service to be effortless on their part, if it requires effort it’s not worth it!
  • In this joint presentation, by Rob Edwards and Mark Lambert of London Theatre Group, the intersection of backend technology and customer experience is explored
  • Get insights on the key steps building blocks to deliver, from ticketing to payment to deliver a seamless experience

Check out the incredible speaker line-up to see who will be joining Rob.

Download The Latest Agenda